Pensions Complaint Investigator – Contract

Pensions Complaint Investigator - Contract


Fully Remote


£210 - £260 Per Day via Umbrella


Kind Consultancy is working with a governmental body which is currently seeking Pensions Complaint Investigators to join them in a fully remote 12 month contract role. The position initially pays £210 per day via umbrella until the contractor completes a training period, when pay rises to £260.

Key responsibilities of the Pensions Complaint Investigator contract will include:

  • Thoroughly investigating escalated customer complaints relating to pensions and investments
  • Reviewing cases in detail to arrive at fair final decisions
  • Considering at all times the relevant laws, regulations and industry best practices
  • Building a clear understanding of each case, establishing all relevant facts

For the Pensions Complaint Investigator contract, we're looking for candidates who:

  • Have previous experience of work in a Financial Services environment
  • Have previous experience of Complaints Management relating to pensions advice and private pensions
  • Have excellent problem solving and decision-making skills, with consistently strong attention-to-detail
  • Possess the strong analytical skills needed to provide a balanced analysis of the relevant facts of any given case
  • Demonstrate strong communication and stakeholder management skills
  • Have good knowledge of pension schemes and understanding of pension redress methodology
  • Hold a pensions qualification
  • Have previous experience working in dispute resolution

If you're interested in the Pensions Complaint Investigator contract and you have the skills, knowledge and experience we're looking for, please apply with an updated CV today.

Get in touch