Collections Account Manager

Collections Account Manager

Collections

Kent

Hybrid, Permanent

£24,000 - £27,000 Per Year

Posted


Kind Consultancy is working with a fast-growing Motor Finance firm which is currently seeking a Collections Account Manager to join them in a full-time, permanent role based in their Kent offices with a hybrid work model, paying up to £27,000.

Reporting to the Collections Team Leader, the Collections Account Manager will support customers who have outstanding payments, helping them to take steps to manage any missed payments, with key responsibilities including:

  • Responding to telephone and email queries from customers who are experiencing financial difficulties, finding suitable payment solutions for any missed payments
  • Collecting card payments, or setting up payment plans, working with other specialist teams to support the customer
  • Demonstrating compassion and understanding towards customers in vulnerable circumstances, ensuring that all vulnerable or potentially vulnerable customers are managed appropriately
  • Accurately recording conversations and administrative actions within the relevant systems
  • Identifying Expressions of Dissatisfaction and potential complaints, recording these accurately and passing them to the relevant team

Our ideal candidate for the Collections Account Manager opportunity:

  • Is a team-player with strong interpersonal skills, able to establish effective working relationships
  • Has past experience of Collections work within Financial Services
  • Is comfortable and confident in identifying and raising issues, particularly where driving good outcomes for customers are concerned
  • Demonstrates a sense of urgency and good work ethic, maintaining a consistently high level of attention to detail
  • Has excellent customer service skills and the communication skills needed to make customers feel heard and understood
  • Is a competent user of Microsoft Office products
  • Is professional and well presented

If you're interested in the Collections Account Manager position, you're based in or can commute to Kent, and you have the skills, knowledge and experience we're looking for, please apply with an updated CV today.

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