Kind Consultancy is working with a well-established and respected Retail Financial Services organisation which is currently seeking a Loan Servicing Manager to join them in a full-time, permanent role focussing on Bridging Finance loans, paying circa £45,000 with a hybrid work model based in their Buckinghamshire offices.

The Loan Servicing Manager will manage a portfolio of bridging and specialist mortgage loans, ensuring proactive servicing, arrears management, and exceptional customer service in line with company policy and FCA regulations, with key responsibilities including:

• Overseeing the full lifecycle of bridging and buy-to-let loans, from post-completion servicing to redemption.
• Monitoring loan performance, including early arrears and watchlist accounts, taking action to resolve missed payments.
• Preparing and processing refurbishment drawdown requests, extensions, and redemption statements.
• Delivering proactive customer service to borrowers and third parties via phone, email, and letter.
• Contacting all new borrowers prior to their first payment to ensure awareness of payment dates and amounts.
• Investigating and resolving payment difficulties, working with customers to bring accounts up to date.
• Identifying and reporting trends in arrears and portfolio performance.
• Assisting with special servicing and recovery processes as required.
• Creating welcome letters for new bridging customers and reminders when loans reach end of term.
• Proactively managing pre-arrears and watchlist loans, including assessments and appropriate borrower contact.
• Issuing redemption statements where required for bridging loans.

Our ideal candidate for the Bridging Finance Loan Servicing Manager position:

• Has experience in mortgage servicing, arrears management and/or portfolio management within Bridging Finance & buy-to-let.
• Has a background of work within FCA-regulated environments.
• Demonstrates a strong customer-centric mindset and excellent communication skills.
• Has a data-driven approach to their work, with a focus on risk management.

If you're interested in the Loan Servicing Manager opportunity, you have the necessary skills, knowledge and experience and you're based in or can commute to the Buckinghamshire area, please apply with an updated CV today.