Kind Consultancy is working with a specialist mortgage firm which is currently seeking a Loan Servicing Manager to join them in a full-time, permanent role paying up to £50,000 with a hybrid work model requiring 2 in-office days per week in their Milton Keynes offices.

The Loan Servicing Manager will manage a portfolio of bridging and specialist mortgage loans, with key responsibilities including:

• Overseeing the full lifecycle of bridging and buy-to-let loans, from post-completion servicing to redemption.
• Monitoring loan performance, including early arrears and watchlist accounts, taking action to resolve missed payments.
• Preparing and processing refurbishment drawdown requests, extensions, and redemption statements.
• Delivering proactive customer service to borrowers and third parties via phone, email, and letter.
• Contacting new borrowers prior to their first payment to ensure awareness of payment dates and amounts.
• Investigating and resolving payment difficulties, working with customers to bring accounts up to date.
• Identifying and reporting trends in arrears and portfolio performance.
• Supporting senior management with management information (MI) preparation and system development.
• Ensuring accurate data entry and record keeping for all loan accounts.
• Assisting with special servicing and recovery processes as required.
• Creating welcome letters for new bridging customers plus reminders as loans reach end of term.
• Proactively managing pre-arrears and watchlist loans, including assessments and appropriate borrower contact.
• Issuing redemption statements where required for bridging loans.

Our ideal candidate for the Loan Servicing Manager opportunity:

• Has substantial experience in Mortgage Servicing, Arrears Management, or Portfolio Management within Bridging & Buy-to-Let.
• Has experience of working within an FCA-regulated environment.
• Demonstrates a strong customer-centric mindset with excellent communication skills.
• Utilises a data-driven approach with a focus on risk management.

If you're interested in the Loan Servicing Manager position, you have the necessary skills and experience and you're based in or can commute to the Milton Keynes area, please apply with an updated CV today.