Kind Consultancy is working with a well-established alternative Financial Services firm which is currently seeking a Workplace Experience Manager to join them in a full-time, permanent position based in their offices in the West Midlands.

The Workplace Experience Manager will create and maintain a safe, efficient, professional and engaging workplace environment that supports colleagues, customers and visitors, with key responsibilities:

• Overseeing the day-to-day operation of the Bank's offices, ensuring a professional, welcoming and well-maintained environment for colleagues, customers and visitors.
• Acting as the primary point of contact for workplace, facilities and office management queries.
• Ensuring reception, visitor management and front-of-house arrangements provide an excellent experience for all visitors.
• Coordinating visitor access, contractor sign-in processes and workplace security requirements.
• Managing meeting rooms, collaboration spaces and communal areas, ensuring they are appropriately maintained, equipped and ready for use.
• Coordinating room bookings and support the setup of Board meetings, Executive meetings, customer meetings and colleague events.
• Managing office supplies, stationery, catering, refreshments and workplace consumables, ensuring stock levels are maintained and expenditure is controlled.
• Supporting workplace requirements for new starters, movers and leavers, ensuring desks, equipment, passes and facilities arrangements are in place.
• Coordinating workplace communications relating to building maintenance, health and safety, office updates and workplace initiatives.
• Supporting the organisation of colleague engagement activities, wellbeing initiatives and internal events.
• Leading the day-to-day management of facilities and workplace services across all Bank locations.
• Ensuring office facilities are maintained to a high standard, providing a safe, secure and effective working environment.
• Managing planned, preventative and reactive maintenance activities.
• Leading the Bank's workplace health and safety framework.
• Ensuring compliance with all relevant health and safety legislation, regulations and internal policies.
• Maintaining health and safety records, risk assessments and safe systems of work.
• Investigating accidents, incidents and near misses, ensuring corrective actions are implemented.
• Supporting fire safety arrangements, emergency evacuations and business continuity planning.
• Acting as the key point of contact for workplace health and safety matters.
• Managing relationships with workplace, facilities, cleaning, maintenance, security and catering suppliers.
• Monitoring supplier performance against service standards and contractual requirements.
• Working closely with Risk and Technology teams to ensure physical security risks are identified and appropriately managed.

Our ideal candidate for the Workplace Experience Manager opportunity:

• Has significant experience of workplace management, office management or facilities management work.
• Has strong knowledge of UK health and safety legislation and best practice.
• Has experience of managing contractors, suppliers and service delivery agreements.
• Has experience of conducting workplace risk assessments and managing health and safety compliance.
• Demonstrates strong stakeholder management and relationship-building skills.
• Has excellent organisational and planning skills with the ability to manage multiple priorities.
• Must be IOSH Managing Safely qualified
• Holding a National General Certificate or equivalent Health & Safety qualification would be desirable.

If you're interested in the Work Experience Manager role, you're based in or can commute to Birmingham and you have the necessary skills, knowledge and experience, please apply with an up-to-date CV today.