Kind Consultancy is working with a successful, growing Challenger Bank which is seeking an Operational Risk and Control Analyst to join them in a full time permanent role based in their West Midlands offices.

Reporting to the Business Risk and Control Manager, the Operational Risk and Control Analyst will contribute towards managing non-financial risk across the bank's operations, with key responsibilities including:

• Proactively supporting operational teams with risk assessments and internal control design effectiveness to support ongoing risk and control self-assessment activities (RCSAs) and ongoing risk registers.
• Delivering control testing, assurance reviews and process checks to confirm whether controls are working as intended, integrating processes with the change programme and ongoing practices to maintain a robust internal control ecosystem.
• Reviewing trends, themes and data to identify emerging risks, control weaknesses and potential customer harm.
• Working with operational teams and control owners to resolve issues and improve processes.
• Reviewing customer journeys and outcomes to validate that customers are treated fairly and there are effective provisions preventing foreseeable harm including those for vulnerable customers.
• Providing clear feedback from testing outcomes and practical recommendations to improve controls, customer outcomes and our overall risk culture.
• Supporting training and awareness activities for operational risk, controls and first-line responsibilities.
• Recording, assessing and tracking operational incidents in the incident management system. Assessing incident impact and urgency, escalating material issues to support timely remediation to closure.
• Delivering qualitative and quantitative operational risk and chief control office records in an auditable manner in line with information handling best practices and data retention schedules.
• Producing MI from operational risk and control testing activities for Board, Executive and Senior Leadership operational risk reports.

Our ideal candidate for the Operational Risk and Control Analyst opportunity:

• Has experience in Operational Risk Management practices and control testing environments within Financial Services
• Has demonstrable experience using risk-based testing methods, scoring approaches and evidence-based assessments.
• Is able to identify emerging risks, control weaknesses, process gaps, foreseeable and non-compliance risks to drive continual improvement.
• Has strong analytical skills, with the ability to review large data, identify trends and draw practical conclusions.
• Is able to produce exceptional MI to deliver clear straightforward reporting for stakeholders at different levels.
• Possesses strong multi-stakeholder engagement skills, with the ability to work well with operational teams, control owners and senior colleagues whilst maintaining a high level of integrity and discretion when handling sensitive information.
• Has a deep understanding of Financial Services, Operational Risk, Controls, and first-line responsibilities.
• Has a broad technical knowledge of non-financial services and financial services industry laws and regulations applicable to a UK based commercial bank is desirable.
• Displays excellent written and verbal skills, with meticulous attention to detail, right first time.
• Demonstrates strong organisational skills with the ability to work agile and meet deadlines

If you're interested in the Operational Risk and Control Analyst position, you have the required skills, knowledge and experience and you're based in or can commute to the West Midlands, please apply with an updated CV today.