Mortgage Advisor

Kind Consultancy is working with a well-established, long succesful Retail Financial Services organisation which is currently seeking a Mortgage Advisor to join them in a full-time, permanent role in their Lancashire office, paying up to £35,000.

With a focus on providing an efficient, professional mortgage advice service to customers, key responsibilities of the Mortgage Advisor role will include:

  • Provide accurate mortgage advice to prospective mortgage customers face-to-face and/or over the telephone.
  • To support the delivery of the Society’s mortgage retention strategy, through proactive contact of customers in advance of their current scheme ending.
  • Process mortgage applications on the Society software system and complete all procedural administrative documentation efficiently liaising with the customer during the application process.
  • Maintain accurate records and notes throughout all stages of the mortgage application.
  • To approve mortgage applications within specified limits in accordance with Society Lending Policy.
  • To consider mortgage applications outside standard lending policy where a justifiable business reason exist.
  • To present out of criteria cases to Credit Risk Committee with appropriate recommendations and rationale.
  • To maintain professional business relationships with BDMs, mortgage introducers and external contacts, providing information and guidance when required.
  • To take ownership for maintaining up to date knowledge of regulatory matters and sharing with colleagues across the Mortgage Department.

Our ideal candidate for the Mortgage Advisor opportunity:

  • Must be CeMAP qualified
  • Must hold a minimum of 5 GCSEs at Grade C or above including Maths and English or equivalent.
  • Has excellent communication skills both written and verbal.
  • Has experience of Microsoft packages and is a confident user of Word & Excel.
  • Can independently manage multiple tasks
  • Demonstrates consistently strong attention to detail

If you have the necessary skills, qualifications and experience and you live in or can commute to Lancashire, please apply with an updated CV today.

Senior Mortgage Services Officer

Kind Consultancy is working with a well-established Retail Financial Services organisation which is currently seeking a Senior Mortgage Services Officer to join their team in the Bristol area for a permanent, hybrid role paying up to £35,000.

The Senior Mortgage Services Officer will focus on processing applications from offer to completion, while providing exemplary customer service, with key responsibilities including:

  • Ensuring daily tasks are performed by the Post Offer team within appropriate timescales, implementing a weekly rota
  • Processing all mortgage completions, ensuring effective and timely communication with Solicitors and direct customers, while meeting SLA’s.
  • Undertaking stage releases and retention releases,
  • Handling complaints within the required timescales
  • Actively managing arrears cases by way of written and verbal communication with the borrowers, agreeing forbearance where suitable and instructing litigation where necessary.
  • Identifying and monitoring vulnerable customers, maintaining records as appropriate.
  • Liaising with relevant members of the executive team in respect of longstanding and higher profile/value cases including meeting with the borrowers where beneficial.
  • Attending Credit Committee to present the arrears data
  • Enacting all aspects of account updates
  • Ensuring procuration fee payments are remitted accurately and swiftly.
  • Ensuring all the required documentation has been provided that confirms the organisation’s charge is in place.
  • Maintaining accurate records within core systems and the document repository.
  • Ensuring Packagers, Brokers and Direct Customers are provided with a high level of quality service and kept informed at every stage of the process.
  • Liaising with the sales teams to ensure a smooth customer journey.
  • Ensuring the pipeline is accurately maintained, and any applications to be cancelled are actioned promptly.

Our ideal candidate for the Senior Mortgage Services Officer opportunity:

  • Must hold a full CeMAP qualification. (Holding CeRER as well would be desirable)
  • Demonstrates a solid understanding of Financial Accounts.
  • Has strong analytical and numerical skills with the ability to collate and interpret multiple, sometimes complex, supporting documents.
  • Is confident in decision making including the ability to balance risk and reward.
  • Is able to produce written presentations
  • Can communicate and present information effectively to internal stakeholders including the CEO.
  • Displays excellent written and oral communication skills.

If you’re interested in the Senior Mortgage Services Officer, and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

Mortgage Advisor

Kind Consultancy are working with a well-known Financial Services brand which is currently seeking a Mortgage Advisor to join them on a self-employed basis. The role will have Whole-of-Market access and comes with full marketing support including social media, excellent splits, business development support and the ad-hoc provision of leads.

Key responsibilities of the Mortgage Advisor role include:

  • Carrying out advised mortgage interviews
  • Building customer loyalty and trust
  • Introducing customers to other products provided by the organisation
  • Provide outstanding customer service to both new and pre-existing customers
  • Identifying protection needs in relation to both mortgages, and customers’ personal situations

Our ideal candidate for the Employed Mortgage Advisor position:

  • already holds full CeMAP qualification
  • has a working knowledge of the current mortgage and home insurance markets
  • is a very confident communicator with a track record of delivering exceptional customer service
  • has their own pre-existing network
  • is able to work on their own initiative while contributing to the goals and aims of a team

If you’re interested in the Mortgage Advisor opportunity and have the necessary experience, please apply with an up to date CV today.

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