Tag Archive for: Case Studies

Case Study : Financial Crime Team

Kind Consultancy had a strong pre-existing relationship with a small but well-established challenger bank who were embarking on a growth journey. They brough their plans to us exclusively and asked for help building out and strengthening their Financial Crime department.

We put together a designated team who had the relevant knowledge and network, who met with the hiring managers overseeing the division and built-up a thorough understanding of the current organisational structure and what the new structure would look like.

The team discussed the 5 Year Plan for the bank as a whole, and the role of Financial Crime within that plan, to make sure anyone we brought to the client would be aligned in their long-term goals.

Our client was looking to build out a new Transaction Monitoring team, we spent time to understand specific skills, knowledge, experience, and qualifications that the client wanted to see in candidates. We mapped out the Financial Crime talent market and built pool of potential candidates, making confidential approaches to understand their experience and personal motivations in detail. From this initial pool we selected a longlist of candidates for further discovery conversations, which we used to decide on the final shortlist to be submitted to the client.

We supported the client and our candidates through the interview process, helping to check times and travel arrangements and share feedback on both sides.

With the interviews complete we successfully placed a new Senior Transactional Monitoring Manager and for Transactional Monitoring Analysts.

Our team continued to keep in touch with all candidates and hiring managers to ensure a smooth onboarding and embedding period.

Interested in how Kind Consultancy can help you with Financial Crime hiring? Get in touch today for a confidential conversation about how Kind Consultancy may be able to help with your Financial Crime recruitment needs.

Case Study : Volume – Customer Experience

A large UK Retail Bank reached out to Kind via their RPO, who we had a good working relationship with. The client expressed a need for volume support on a business critical project, utilising our Kind Agile Solutions offering to get the talent they needed in place fast.

As this project involved multiple business areas, our team carried out initial consultations with several “Head Of” role-holders throughout the business. We identified and discussed the key responsibilities of the positions and agreed on time-frames for sourcing, interviewing, offering and starting all the roles needed.

We conducted a large-scale campaign to identify the most relevant candidates, looking at both active jobseekers and passive Customer Experience professionals who we recognised as being very strong matches for the project, as well as the relevant best-in-field contractors already on our Kind Agile Solutions bench

We crafted an initial longlist based on candidate skills and experience and then conducted first stage interviews ourselves via Teams calls, selected the best possible candidates, who had the necessary skills and experience and were also a good fit for project in personality and career goals, and submitted these to the client for review and the second stage interviews.

Following that second round of interviews, the client hired 75 of our contractors all within the agreed time frames.

Our contractors have been repeatedly extended with many of them being offered permanent positions.

The client gave very positive feedback on our team’s efficiency, communication, speed and quality, which has resulted in a number of other business areas requesting Kind Agile Solutions to partner with them for their interim projects.

Do you have volume hiring needs within Financial Services ? Get in touch for a confidential discussion about how Kind Consultancy may be able to build a tailored Financial Services recruitment solution for you.

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