Kind Consultancy is working with a well-established Retail Financial Services business which is currently seeking a Mortgage Services Officer to join them in a full-time, permanent role with a hybrid work model based in their Somerset offices, paying up to £30,000 with an excellent benefits package.

The Mortgage Services Officer will focus on managing mortgage applications from offer to completion, with key responsibilities including:

• Processing mortgage completions, ensuring effective and timely communication with solicitors and direct customers, and meeting agreed SLAs.
• Completing stage releases and retention releases within required timeframes.
• Producing redemption statements and redeeming mortgages on receipt of funds.
• Enacting account updates such as change of address, change of name and Direct Debit amendments.
• Accurately keying and maintaining information across core systems and document repositories.
• Providing Packagers, Brokers and direct customers with high-quality service, keeping them informed at every stage of the process.
• Requesting customer feedback at appropriate touchpoints.
• Liaising with Underwriters and the Sales team to support a smooth end-to-end customer journey.
• Maintaining an accurate pipeline and actioning any post-offer NPWs promptly.

Our ideal candidate for the Mortgage Services Officer opportunity:

• Has experience of work within Financial Services, ideally involving Mortgages.
• Holds or is willing to achieve a CeMAP qualification.
• Demonstrates strong analytical and problem-solving skills.
• Is an excellent communicator in both writing and speech with strong interpersonal skills.
• Can build strong working relationships and engage with stakeholders at all levels.
• Has strong organisational and planning skills, with the ability to manage a varied workload.
• Having experience of using mortgage origination platforms or Sopra Banking Software would be desirable.
• Is highly accurate in their work with consistently excellent attention to detail.
• Is a collaborative team player with a proactive and adaptable approach.
• Is IT literate and a fast learner of new systems.
• Has a problem-solving approach to work.

If you're interested in the Mortgage Services Officer opportunity and you have the necessary skills, knowledge and experience, please apply with an updated CV today.