Kind Consultancy is working with a Housing Association which is currently seeking Complaint Handlers to join their Manchester office on a contract basis.

The Complaints Handler will be managing regulated Complaints with key responsibilities including:

• End-to-end handling of Stage 1 and Stage 2 maintenance and repairs complaints.
• Liaising with staff across multiple areas of the business to ensure complaints are resolved.
• Searching and analysing records, files and databases to fully understand all aspects of each complaint.
• Conducting customer interactions in professional, friendly and empathetic manner.
• Recording all complaints and associated contact on the relevant systems

Our ideal candidate for the Complaints Handler opportunity:

• Has previous experience of handling regulated complaints end-to-end - ideally within Housing Associations
• Is an excellent communicator in both writing and speech, with the ability to make customers feel heard and understood
• Has experience of work with vulnerable customers and an understanding of the extra support they may need
• Has good knowledge of the relevant regulatory environment
• Is analytically minded with a problem-solving approach to work

If you're interested in the Complaints Handler opportunity, you're based in or can commute to Manchester and you have the necessary skills, knowledge and experience, please apply with an updated CV today.