Kind Consultancy is working with a well-established Retail Financial Services business which is currently seeking a Mortgage Admin Team Leader to join them in a full-time, permanent role paying up to £36000, with a hybrid work model requiring 3 days per week in their Lancashire offices.

The Mortgage Admin Team leader will co-ordinate the Mortgage Admin team, ensuring that the Mortgage function is providing efficient and professional Mortgage Processing and Servicing to customers and intermediaries, with key responsibilities including:

• Line managing a team of 8 Mortgage Administrators, including monthly 1-2-1s and appraisals.
• Co-ordinating the daily activity of the Administrators to ensure SLA's are achieved
• Managing month-end and year-end processes, ensuring efficient and effective outcomes.
• Acting as a point of escalation for the Mortgage Administration team for the resolution of customer queries and complaints
• Identifying potential improvements to enhance Mortgage Administration processes.
• Maintaining the Mortgage Processing and Servicing Process Manuals
• Monitoring errors or complaints and implementing changes to reduce or eliminate such issues.
• Escalating any suspected Mortgage Fraud and Money Laundering incidents.
• Providing training to staff to ensure a thorough understanding of the relevant practices and procedures relating to Mortgage Administration.
• Conducting quality assurance of any complaints that are dealt with by the Mortgage Administrators.
• Managing a large pipeline of cases through to completion.

Our ideal candidate for the Mortgage Admin Team Leader opportunity:

• Has experience of working within a Mortgage Operation.
• Has People Management experience including co-ordinating team workflow.
• Holds 5 GCSEs at Grade C or above including Maths and English or equivalent.
• Demonstrates excellent communication skills both written and verbal.
• Is a confident user of Microsoft Office software including Word and Excel
• Has a consistent track record of meeting deadlines and independently managing multiple tasks.
• Displays excellent attention to detail

If you're interested in the Mortgage Admin Team Leader position, you have the necessary skills and experience and you're based in or can commute to Lancashire, please apply with an updated CV today.