Kind Consultancy is working with a large Motor Finance business which is currently seeking an Operations Manager to join them in a full-time, permanent role based in their Manchester office paying up to £60,000, with a hybrid work model.

The Operations Manager will oversee a number of Collections and Customer Contact team leaders, with key responsibilities including:

• Mentoring and managing Team Leaders to achieve departmental key performance indicators.
• Building and embedding an inspiring and motivating customer-centric culture.
• Delivering regular feedback to Team Leaders to support their development.
• Identifying developmental gaps in the department and devising appropriate remedial action.
• Developing and implementing strategies to enhance the efficiency and effectiveness of Collections and Customer Service.
• Sharing and presenting key information to stakeholders.
• Collaborating with cross functional teams to optimise workflows and support the Collections and Customer Service strategy.
• Contributing to the drafting and implementing policies and procedures.

Our ideal candidate for the Operations Manager position:

• Has proven experience in a Collections leadership role within a regulated Financial Services environment.
• Has a strong understanding and knowledge of collections strategies and best practice.
• Is able to analyse data and make data driven decisions.
• Has excellent communication and interpersonal skills with the ability to influence effectively across multiple stakeholder groups.
• Demonstrates excellent leadership skills

If you're interested in the Operations Manager opportunity, you have the necessary skills, knowledge and experience and you're based in or can commute to Manchester, please apply with an updated CV today.