You are here: / / Contract

Telephone Banking Associate (Glasgow)

Kind Consultancy is working with a leading Banking & Financial Services brand which is currently seeking Telephony Banking Associates for a 6 month contract role, with the possibility of a permanent role to follow. Paying £17.89 per hour via umbrella, the position will be fully office-based in the organisation’s Glasgow office for a training period, before moving to Hybrid, working 35 hours per week Monday to Sunday.

The Telephone Banking Associate will focus on delivering exceptional customer service with key responsibilities including:

  • Delivering outstanding customer service via telephone and webchat, ensuring the customer experience is as positive as possible
  • Acting as an ambassador for the brand, going above and beyond for customers whenever possible
  • Building rapport with customers and answering questions in relation to their accounts and applications
  • Identifying and dealing with customers who may have vulnerabilities which require more tailored help and support.

Our ideal candidate for the Banking Associate – Telephony contract:

  • Has very strong communication skills with a natural ability to engage and build a rapport with lots of different personalities – whether than be over the phone or via webchat.
  • Has a background in frontline customer facing telephone positions and a track record of successfully talking to customers and handling sensitive and challenging situations.
  • Has a positive and professional attitude and is a real “people person”
  • Thrives in a fast-paced customer-focussed environment
  • Is inquisitive, with the confidence to ask the right questions to get to the root of the problem and offer the best solutions.
  • Is a patient and empathetic listener, able to make callers feel both heard and listened to
  • Demonstrates consistently strong attention to detail and accuracy
  • Is emotionally resilient, open, and honest and a team player
  • Is a fast learner, able to adapt quickly to new information
  • Having previous experience of customer-focussed work within Banking including knowledge of Banking Fraud would be highly desirable, but is not essential

If you are interested in the Banking Associate – Telephony contract, are available to start in January 2025, live in or can commute to Glasgow, and have the skills and experience we’re looking for, please apply with an updated CV today.

Banking Associate – Telephony (Newcastle Upon Tyne)

Kind Consultancy is working with a leading Banking & Financial Services brand which is currently seeking Telephony Banking Associates for a 6 month contract role, with the possibility of a permanent role to follow. Paying £17.78 per hour via umbrella, the position will be fully office-based in the organisation’s Newcastle Upon Tyne office (in the Gosforth area) for a training period, before moving to Hybrid, working 35 hours per week Monday to Sunday.

The Telephony Banking Associate will focus on delivering exceptional customer service with key responsibilities including:

  • Delivering outstanding customer service via telephone and webchat, ensuring the customer experience is as positive as possible
  • Acting as an ambassador for the brand, going above and beyond for customers whenever possible
  • Building rapport with customers and answering questions in relation to their accounts and applications
  • Identifying and dealing with customers who may have vulnerabilities which require more tailored help and support.

Our ideal candidate for the Banking Associate – Telephony contract:

  • Has very strong communication skills with a natural ability to engage and build a rapport with lots of different personalities – whether than be over the phone or via webchat.
  • Has a background in frontline customer facing telephone positions and a track record of successfully talking to customers and handling sensitive and challenging situations.
  • Has a positive and professional attitude and is a real “people person”
  • Thrives in a fast-paced customer-focussed environment
  • Is inquisitive, with the confidence to ask the right questions to get to the root of the problem and offer the best solutions.
  • Is a patient and empathetic listener, able to make callers feel both heard and listened to
  • Demonstrates consistently strong attention to detail and accuracy
  • Is emotionally resilient, open, and honest and a team player
  • Is a fast learner, able to adapt quickly to new information
  • Having previous experience of customer-focussed work within Banking including knowledge of Banking Fraud would be highly desirable, but is not essential

If you are interested in the Banking Associate – Telephony contract, are available to start in January 2025, live in or can commute to Gosforth, and have the skills and experience we’re looking for, please apply with an updated CV today.

Banking Associate – Telephony (Leeds)

Kind Consultancy is working with a leading Banking & Financial Services brand which is currently seeking Telephony Banking Associates for a 6 month contract role, with the possibility of a permanent role to follow. Paying £17.78 per hour via umbrella, the position will be fully office-based in the organisation’s Leeds office for a training period, before moving to Hybrid, working 35 hours per week Monday to Sunday.

The Telephony Banking Associate will focus on delivering exceptional customer service with key responsibilities including:

  • Delivering outstanding customer service via telephone and webchat, ensuring the customer experience is as positive as possible
  • Acting as an ambassador for the brand, going above and beyond for customers whenever possible
  • Building rapport with customers and answering questions in relation to their accounts and applications
  • Identifying and dealing with customers who may have vulnerabilities which require more tailored help and support.

Our ideal candidate for the Banking Associate – Telephony contract:

  • Has very strong communication skills with a natural ability to engage and build a rapport with lots of different personalities – whether than be over the phone or via webchat.
  • Has a background in frontline customer facing telephone positions and a track record of successfully talking to customers and handling sensitive and challenging situations.
  • Has a positive and professional attitude and is a real “people person”
  • Thrives in a fast-paced customer-focussed environment
  • Is inquisitive, with the confidence to ask the right questions to get to the root of the problem and offer the best solutions.
  • Is a patient and empathetic listener, able to make callers feel both heard and listened to
  • Demonstrates consistently strong attention to detail and accuracy
  • Is emotionally resilient, open, and honest and a team player
  • Is a fast learner, able to adapt quickly to new information
  • Having previous experience of customer-focussed work within Banking including knowledge of Banking Fraud would be highly desirable, but is not essential

If you are interested in the Banking Associate – Telephony contract, are available to start in January 2025, live in or can commute to Leeds, and have the skills and experience we’re looking for, please apply with an updated CV today.

Finance Administrator

Kind Consultancy is working with a large Pensions organisation which is currently seeking a Finance Administrator to join them in an initial 3 month contract, with the possibility of a permanent role to follow. This is a full-time role with a hybrid work model requiring 2 in-office days per week in Bedfordshire, paying up to £300 per day via umbrella.

Reporting to the Systems Accountant, the Finance Administrator will focus delivering an effective and efficient service to maintain the Finance system administrations and handle general Finance queries, with key responsibilities including:

  • Administering finance systems, including but not limited to, setting up new users, updating leavers and modifying approval routes
  • Setting up new nominal codes after full approval is obtained.
  • Marking unused nominals to inactive after full approval is obtained
  • Closing old purchase orders and updating directorates and departments within the systems
  • Addressing any errors or issues within the finance systems
  • Handling employee expense queries
  • Analysing the expense reports
  • Extracting and scrutinising reports from various systems, ensuring data accuracy and addressing any discrepancies.
  • Performing reconciliations between finance and non-finance systems
  • Providing training support to the finance team and non-finance staff to perform their role effectively utilising available finance systems and other technology and tools.

Our ideal candidate for the Finance Administrator contract:

  • Has a strong understanding of handling employees expenses and of the financial management and accounting principles.
  • Is IT literate including experience and knowledge of finance systems and a minimum of intermediate level Excel skills including pivot tables, VLOOKUP and sum-ifs functions.
  • Has experience of using different financial and payroll systems gained while working in a Finance or Systems Administration role
  • Has strong financial and management accounting knowledge
  • Is a clear and confident communicator in both writing and speech

If you’re interested in the Finance Administrator contract, you have the necessary skills, knowledge and experience, and you live in or can commute to Bedfordshire, please apply with an updated CV today.

Senior Project Manager

Kind Consultancy is working with a major UK Retail Bank which is currently seeking a Senior Project Manager to join them on a remote, 6 month contract paying £589 per day via umbrella.

The Senior Project Manager will be part of the Change & Transformation division, leading Project and Programme teams and managing all aspects of the project management life-cycle to ensure successful delivery of projects for our Sponsors, Stakeholders and Customers, with key responsibilities including:

  • Mobilising and managing projects and change initiatives using formal methodologies and lifecycles.
  • Developing and managing a stakeholder engagement plan ensuring continuous and clear communications with sponsors, business owners and impacted suppliers.
  • Working with project sponsors to develop scope and business cases including financials and project plans.
  • Developing and maintaining a disciplined change control process to make sure changes are formally agreed.
  • Managing the project visibly against the project plan including schedule and budget, making changes where necessary.
  • Ensuring the project adheres to the Change Book of Standard Procedures and governance framework.
  • Working with internal / external stakeholders and suppliers to design innovative solutions and establish requirements and priorities.
  • Establishing resourcing requirements for the project and work with Portfolio/Programme leads to optimise the mix of internal/external resource and develop solutions to resource shortfalls.
  • Ensuring the project delivers on time and within budget whilst remaining aligned to the strategy.
  • Taking accountability, assessing situations and making critical decisions when faced with complex demands and issues that can, and will, arise throughout the project life-cycle.
  • Leading and coordinating teams of diverse technical and non-technical resources across multiple geographic sites and engaging effectively with external 3rd party service providers.

Our ideal candidate for the Senior Project Manager contract:

  • Has substantial experience of project management, delivering quality projects on budget and on time
  • Has a good understanding of the financial sector – having Fraud expertise and working with PSR regulation would be highly desirable
  • Demonstrates sound business acumen and judgment; the ability to see and communicate technology challenges in business terms; and the ability to understand and deliver business value
  • Has experience of working on change delivery with suppliers / third party partners
  • Possesses in-depth knowledge of payment schemes & systems
  • Has experience of Financial and Risk Regulatory Reporting environments
  • Has experience of managing change in decision systems and regulated model environments
  • Has past exposure to all types of releases such as rapid deployment and the more traditional release methods
  • Is highly articulate with exceptional communications and inter-personal skills and proven leadership, influencing and decision making abilities.
  • Has experience of regulated environments and of Financial and Risk data driven landscapes
  • Has experience of digital delivery in both Waterfall and Agile methodologies
  • Demonstrates a sound understanding of project management methodologies
  • Has a track record of managing successful relationships with partners and 3rd parties
  • Having past experience of Complex Regulatory project delivery environment, Industry & Regulatory responses / interactions and of managing change in Payment Scheme environments would be desirable

If you’re interested in the Senior Project Manager contract and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

Our Offices

Suite 1, Langton House, Bird Street,
Lichfield. WS13 6PY

Call Us

Telephone:
(+44) 121 643 2100

Email Us

Email:
enquiries@kindconsultancy.com

A specialist recruitment and executive search firm specialising in interim and permanent Governance, Risk, Compliance, Complaints, Financial Crime and Change & Transformation roles across Financial Services

Copyright © 2024 Kind Consultancy

Registered Address: Kind Consultancy Ltd – St. James House St. James Square CHELTENHAM Gloucestershire, England GL50 3PR

Data Protection Certificate

Get in touch