Fixed Term Contract - Kind Consultancy

Customer Support Team Leader – 12 Month FTC

5 July 2024

Kind Consultancy is working with a fast-growing Motor Finance firm which is currently seeking a Collections Account Manager to join them in a 12-month fixed-term-contract based in their Kent offices, with a hybrid work model, paying £34,000 – £37,000 dependent on experience.

Reporting to the Operations Manager you will be responsible for the day-to-day management of the Customer Support Specialists, overseeing the Customer Support function in a professional and effective manner ensuring fair customer outcomes and ensuring that the performance targets are achieved and opportunities to improve are identified, with key activities including:

Being the point of reference and support for the team
Training and coaching new and existing employees
Holding and documenting probation & periodic performance reviews
Ensuring Rota and absence policies are adhered to and absence/timekeeping issues are recorded accurately via the HR system
Ensuring Customer Support KPI’s are met by utilising cover / shift patterns / holiday / leave
Acting as the subject matter expert for all department procedures and policies along with any project involvement
Management the phone system to ensure maximum cover is available whilst providing clear and succinct daily reporting to evidence controls are in place
Running regular and ad hoc reporting make sure all team members are meeting the departments required KPI’s both in administrative tasks and telephony requirements
Liaising with other Team Leaders to ensure equal distribution of information and support cover is provided where and when possible
Conducting all administrative tasks required within delinquency management
Recommending potential procedure changes by collecting information and suggesting change to the Operations Manager

Our ideal candidate for the Customer Support Team Leader fixed-term contract:

Has demonstrable experience of managing high performing teams, or leading within a senior role, within an FCA regulated environment
Is a good team player, flexible and able to work on own initiative, with strong interpersonal skills, and the ability to establish effective working relationships at all levels
Is comfortable and credible in identifying and raising issues, particularly where driving good outcomes for customers are concerned
Appreciates the importance of accuracy and attention to detail
Demonstrates a sense of urgency and good work ethic, with the ability to work with competing deadlines and priorities
Has excellent customer service skills and awareness of the importance of the customer
Is comfortable and competent with MS Office products

If you’re interested in the Customer Support Team Leader opportunity, you have the skills and experience we’re looking for and you are based in or can commute to Kent, please apply with an updated CV today.

Head of Prudential Risk – 6 Month FTC

17 June 2024

Kind Consultancy is working with a fast-growing Challenger Bank which is currently seeking a Head of Prudential Risk to join them in a 6-month fixed-term-contract, paying £60,000 – £80,000 with a hybrid work model requiring 2 in-office days per week in London.

The Head of Prudential Risk will report to the Prudential Risk Director, providing oversight of liquidity, capital and market risk management, with key responsibilities including:

Day-to-day oversight of prudential risks including capital management, liquidity management and treasury and market risk management.
Reviewing relevant ALCO papers and providing 2LOD commentary where required
Undertaking the annual review of risk appetite (liquidity, IRRBB etc)
Supporting the annual review of the ICAAP
Supporting ongoing horizon scanning and reporting of regulatory and market developments

Our ideal candidate for the Head of Prudential Risk contract:

Has experience of working in a small or medium bank in either the first or second line
Has technical knowledge and experience in Prudential Risk (preferably with a focus on Liquidity Risk Management)
Demonstrates strong stakeholder management skills
Has good communication skills and is a strong sense of teamwork

If you have the skills, knowledge and experience we’re looking for, you’re interested in the Head of Prudential Risk contract and you live in or can commute to London, please apply with an updated CV today.

Senior Underwriter – 12 Month FTC

3 January 2024

Kind Consultancy is working with a successful and respected Retail Financial Services business which is currently growing its Underwriting team. As part of this expansion, they are seeking a Senior Underwriter to join their East Midlands offices in a 12-month Fixed Term Contract paying up to £45,000, with the possibility of remote or hybrid work models.

As a Senior Underwriter your role will be to ensure the business’s underwriting standards and practices are upheld within the Lending Team, ensuring the 6 Pillars approach is embedded consistently in addition to the Responsible Lending Policy. Key responsibilities will include:

Assisting in the training of Lending Support Officers on the Underwriting T&C Framework.
Dealing with enquiries on all aspects of mortgage applications from customer and intermediaries.
Monitoring suitability of applications and compliance with current Lending Policy.
Conducting Affordability Assessments to ensure they comply with current Lending Policy or make any recommendations outside of this.
Approving of advances up to level of mandate.
Preparing applications outside mandate for higher mandated approval, including MIG referrals and Authorisation numbers.
Identifying opportunities to make the mortgage process more efficient without compromising standards

For the Fixed Term Contract Senior Underwriter opportunity, we’re looking for candidates who:

Hold a full CeMAP Qualification
Have substantial Underwriting experience
Are confident in manually underwriting deals
Have previously held a mandate of at least £500,000
Have excellent attention to detail, strong communication skills and the ability to solve problems quickly.
Are highly organised with strong prioritisation skills
Have good IT skills including a basic understanding of the MS Office package, especially MS Outlook & Excel.
Hold at least five GCSEs (or equivalent) at grade C or above, including Maths and English.
Are willing to undergo a credit reference search and DBS check

If you’re interested in the Senior Underwriter fixed term contract and you have the qualifications, skills and experience we’re looking for, please apply with an updated CV today.

Customer Support Team Leader – 12 Month FTC

Head of Prudential Risk – 6 Month FTC

Senior Underwriter – 12 Month FTC

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