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Mortgage Administrator

Kind Consultancy is working with a well-established Retail Financial Services organisation which is currently seeking a Mortgage Administrator to join them in a 12-month fixed-term contract role paying £27,000 with a hybrid work model requiring 2 in-office days per week in their Lancashire offices.

The Mortgage Administrator will provide a friendly, efficient and professional mortgage administration service with key responsibilities including:

  • Undertaking administrative duties to ensure the efficient operation of the Mortgage department and in accordance with agreed procedures including rate change implementation, month end and year end processes.
  • Releasing payments in line with authorised mandate level complying with the agreed procedure.
  • Undertaking tranche management monitoring activity.
  • Setting up products in line with company procedures.
  • Communicating with customers, Solicitors and other agencies or professionals in relation to mortgages and insurance.
  • Supporting the production of Management Information as required including information for networks and mortgage clubs.
  • Undertaking MLAR and PSD reporting for the Mortgage Department.
  • Complying with all legal responsibilities and codes of conduct to which the business must comply with i.e. AML, MCOB, Mortgage Code, BSA and FCA etc.
  • Dealing with customer dissatisfaction and complaints as required.
  • Escalating any concerns around source of funds, AML and suspected mortgage fraud.

Our ideal candidate for the Mortgage Administrator fixed-term contract:

  • Has experience of working in a Customer Service environment – preferably within regulated Financial Services
  • Demonstrates excellent communication skills both written and verbal
  • Is proficient in Microsoft packages including Word & Excel
  • Has strong time-management skills and attention to detail, with the ability to balance multiple tasks
  • Holds 5 GCSEs at Grade C or above including Maths and English or equivalent

If you’re interested in the Mortgage Administrator position, you have the skills, knowledge and experience we’re looking for and you’re based in or can commute to Lancashire, please apply with an updated CV today.

Client Service Advisor

Kind Consultancy is working with a leading Financial Services brand which is currently seeking a Client Service Advisor to join them in a 6 month contract position, paying £258 per day via umbrella with a hybrid work model requiring 2 in-office days per week in their London office.

The Client Service Advisor will be the primary point of contact for Business Banking Clients making telephone and e-mail enquiries relating to Debit Cards and Cash Management, with key responsibilities including:

  • Front line support for Business Banking clients, via email and telephony, navigating internal partnerships and activities to deliver a timely and accurate service
  • Providing real-time technical support for all Business Banking online payment and card channels.
  • Forming strong client relationships through regular verbal communication, understanding clients’ business and priorities.
  • Client advisory through proactive analysis,
  • Identifying operational efficiencies, repair reduction and self-service opportunities.
  • Tailoring your service approach according to client needs to influence positive ‘client satisfaction’ survey responses.
  • Prompt hand-off to the complaints team of any customer driven complaint received

Our ideal candidate for the Client Service Advisor contract:

  • Has previous experience in a similar Client Service role within Financial Services
  • Has a problem-solving mindset and excellent communication skills, with the ability to troubleshoot and explain technical issues clearly over the phone.
  • Has a good understanding of Banking, Card Operations, Cash Management, Payment Clearings and Corporate Card Programs.
  • Demonstrates strong interpersonal, analytical, problem solving, organisational, prioritisation, decision-making, and conflict resolution skills.
  • Is able to recognise and escalate key operational risks facing clients and the company.
  • Is a team player, able to collaborate with multiple functions from Operations through to Product and the Front Office teams, in order to provide a seamless delivery to the client.

If you’re interested in the Client Service Advisor contract and you have the necessary skills, knowledge and experience and you’re based in or can commute to London, please apply with an up to date CV today.

Data Protection Officer

Kind Consultancy is working with a large, succesful client which is currently seeking a Data Protection Officer to join them in a full-time, permanent role paying £80,000 to £90,000 dependent on experience. The role will have a hybrid work model requiring 3 in-office days per week, which can be based in the group’s Buckinghamshire or Bedfordshire offices.

The Data Protection Officer will lead the organisation’s Data Protection strategy and compliance programme, with key responsibilities including:

  • Developing, implementing and maintaining data protection strategy, policies, procedures, and controls in line with UK GDPR, the Data Protection Act 2018, and other relevant privacy legislation.
  • Providing expert, independent oversight of Data Protection Compliance, challenging first-line operational teams and business processes where necessary to ensure adherence to policies and mitigate risk.
  • Informing and advising the Board, senior management, and employees of their obligations under data protection law, providing pragmatic, risk-based advice on all data processing activities.
  • Advising on and monitoring compliance with the Privacy and Electronic Communications Regulations (PECR), ensuring all electronic marketing activities meet legal requirements for consent and communication.
  • Monitoring the effectiveness of the first line’s data protection controls and overall compliance with data protection laws, including managing internal data protection audits, identifying gaps, and overseeing remediation plans.
  • Advising on and monitoring Data Protection Impact Assessments (DPIAs) for new projects, systems, and processes involving personal data, maintaining the Group’s record of processing activities (ROPA).
  • Leading the management and investigation of personal data breaches, ensuring timely reporting to the ICO and communication with affected data subjects where required.

Our ideal candidate for the Data Protection Officer opportunity:

  • Has significant experience operating as a Data Protection Officer or in a senior data protection role within a large, complex, multi-site, and multi-brand Group within Financial Services or another regulated sector.
  • Has substantial, hands-on experience managing ICO casework, including responding to subject complaints.
  • Has a proven track record of developing and implementing pragmatic data protection frameworks, within a ‘Three Lines of Defence’ risk model.
  • Has demonstrable experience managing personal data breaches and responding to regulatory investigations.
  • Is experienced in advising on and conducting Data Protection Impact Assessments (DPIAs).
  • Holds a ecognised Data Protection Qualification such as; BCS Practitioner Certificate in Data Protection, Practitioner Certificate in Data Protection (PC.dp), CIPP/E, CIPP/M etc
  • Demonstrates ecellent communication and interpersonal skills, with the ability to articulate complex legal and technical concepts to a non-expert audience.
  • Has strong leadership and influencing skills, with the ability to engage stakeholders and build trust at all levels and the confidence and gravitas to provide constructive challenge to senior management and first-line operations.
  • Is experienced in developing and delivering engaging training sessions.
  • Is able to to independently prioritise work from portfolio ensuring an effective risk-based balance of regulatory, commercial support and compliance activity.
  • Can independently develop innovative solutions for Data Protection compliance in a complex legacy and transformation environment.
  • Demonstrates a highly technical and deep understanding of Data Protection law and regulatory requirements (including those related to AI) such as UK GDPR, GDPR, PECR, DPA18,
  • Is pragmatic and commercially aware, with a solution-oriented mindset.

If you’re interested in the Data Protection Officer opportunity, have the necessary skills, knowledge, experience and qualifications and are based in or can commute to Buckinghamshire or Bedfordshire, please apply with an updated CV today.

Head of Financial Crime Operations

Kind Consultancy is working with an already succesful and still growing FinTech bank which is currently seeking a Head of Financial Crime Operations to join their team in a full-time, permanent role with a hybrid work model requiring up to 3 in-office days per week in their London offices.

This is an opportunity to join a succesful brand during an exciting period of growth, developing and defining their approach to Financial Crime and Fraud operations, with key responsibilities including:

  • Defining clear priorities and directing Fraud and Financial Crime Operations strategy, working with product teams to convert the transformation roadmap into pragmatic resolutions.
  • Harnessing market research and data analysis to guide decision-making, improve processes and pre-empt emerging trends.
  • Recognise and categorise customer needs and potential opportunities to ensure the business remains competitive and innovative.
  • Creating and enhancing fully compliant Financial Crime and Fraud policies, procedures and processes, with a focus on quantifiable performance and transparent ownership.
  • Leading and mentoring a small team of Process Managers, driving everyday operational delivery and encouraging ongoing professional development.
  • Collaborating with a range of stakeholders, both internal and external, to enact the Financial Crime Transformation roadmap.

Our ideal candidate for the Head of Financial Crime Operations opportunity:

  • Has substantial experience with and current knowledge of emerging technologies and process methodologies.
  • Possesses expert-level knowledge of Financial Crime Operations and Fraud Operations, with a track-record of scaling and enacting strategic transformations.
  • Is an analytically-minded critical-thinker, with strong data analysis and interpretation skills.
  • Has previous experience in growth environments with exposure to bank accounts
  • Demonstrates excellent stakeholder management and engagement skills, including product collaboration and working with outsourced partners.
  • Can navigate cross-functional teams while managing risk and executing effectively.

If you have the necessary skills, knowledge and experience, are based in or can commute to London and are interested in the Head of Financial Crime Operations position, please apply with an updated CV today.

Mortgage Underwriter

Kind Consultancy is working with a well-established Retail Financial Services firm which is currently seeking a Mortgage Underwriter to join them in a permanent, full-time role paying up to £37,000 with a hybrid work model requiring 2 in-office days per week in their Lancashire office.

The Mortgage Underwriter will focus on providing a professional, efficient underwriting service to customers and intermediaries with key responsibilities including:

  • Processing mortgage Decision in Principle (DIP) requests from intermediaries.
  • Processing mortgage applications on a software system, completing all procedural administrative documentation efficiently liaising with the customer during the application process.
  • Maintaining accurate records and notes throughout all stages of the mortgage application.
  • Approving mortgage applications (both direct and introduced) within specified limits in accordance with the Lending Policy.
  • Considering mortgage applications outside standard lending policy where a justifiable business reason exist.
  • Presenting out of criteria cases to the Credit Risk Committee with appropriate recommendations and rationale.
  • Building and maintaining professional business relationships with BDMs, mortgage introducers and external contacts, providing information and guidance when required.
  • Maintaining continually updated knowledge and complying with all relevant legal responsibilities and codes of conduct i.e. Vulnerable Customers, AML, MCOB, DPA, FCA etc.
  • Capturing all risk events and near misses on the events log within 48 hours of identification.

Our ideal candidate for the Mortgage Underwriter opportunity:

  • Is CeMap qualified (or industry equivalent)
  • Holds at least 5 GCSEs at Grade C or above including Maths and English or equivalent.
  • Demonstrates excellent communication skills in writing and speech.
  • Is a confident user of Microsoft Office software including Word & Excel.
  • Can independently manage multiple tasks while maintaining strong attention to detail.

If you’re interested in the Mortgage Underwriter opportunity and you have the necessary skills, knowledge and qualifications and are based in or can commute to Lancashire, please apply with an up-to-date CV today.

Business Risk and Controls Manager

Kind Consultancy is working with an established and still-growing alternative Financial Services business which is currently seeking a Business Risk and Controls Manager to join them in a full-time role paying circa £70,000 with a hybrid work model based out of their Birmingham office.

Reporting to the Head of Business Risk, key responsibilities of the Business Risk and Controls Manager will include:

  • Leading and coordinating first-line risk sampling and control assessment activities to ensure efficient and insightful execution.
  • Assisting business units in achieving and maintaining compliance with the organisation’s RCSA framework.
  • Acting as a trusted advisor and subject matter expert to business teams on Operational Risk matters.
  • Providing coaching and support to develop team knowledge and confidence in Risk Management practices.
  • Identifying areas for improvement in risk controls and collaborating with teams to implement effective mitigation strategies.
  • Contributing to the continual enhancement of the organisation’s non-financial risk profile through proactive engagement and feedback loops.
  • Monitoring and reporting on risk themes, incidents, trends and control effectiveness to senior stakeholders.
  • Promoting a strong risk culture across the organisation, fostering a shared sense of ownership and accountability.
  • Ensuring, through monitoring, that appropriate levels of sampling are undertaken across the business, directly undertaking the sampling as agreed upon with the Head of Business Risk or the Executive Committee.
  • Acting as secretary to the Operational Risk Committee.
  • Providing regular reporting on outcomes, trends, recommendations, and risk profiling to committees as appropriate.
  • Periodically reviewing the Incidents with the second line.

Our ideal candidate for the Business Risk and Controls Manager opportunity:

  • Has proven experience in Operational Risk management within Financial Services.
  • Demonstrates a strong understanding of risk control frameworks, including RCSA, control testing, and issue management.
  • Displays excellent analytical skills and attention to detail, with the ability to interpret risk data and develop actionable insights.
  • Is a confident communicator with the ability to influence and engage stakeholders across different levels.
  • Has excellent knowledge of risk management policies and procedures, and of Business, Commercia and Corporate banking customers.
  • Demonstrates an extensive understanding of Operational Risk Frameworks, policies and procedures.
  • Has operational knowledge of bank processes and key regulatory/legal issues.
  • Is analytically minded with a problem-solving approach
  • Holding a relevant qualifications in risk management or compliance would be highly desirable (e.g., IRM, PRMIA, GARP, ICA)

If you have the skills, knowledge and experience we’re looking for, you’re based in or can commute to Birmingham and you’re interested in the Business Risk and Controls Manager opportunity, please apply with an updated CV today.

Senior Recruitment Consultant

Kind Consultancy is the Midlands’ leading Financial Services & Banking recruitment agency, dedicated to specialist roles within Banking & Financial Services. In the decade since Kind Consultancy was founded, we have built a reputation for harnessing our industry knowledge to deliver tailored recruitment and executive search results to our clients, continually growing our customer base through our commitment to outstanding customer service. Now, we work with the biggest global banks, new Fintech start-ups and organisations of every size in between, connecting businesses to game-changing talent faster and more efficiently than any generalist recruiter.

We have an outstanding company culture and have been certified by, as well as being one of the inaugural recipients of, the People’s Platform Award – an award recognising companies that meet verified benchmarks for their commitment to fostering an employee-centric company culture.

As part of our ongoing success and growth, we’re now looking for a Senior Recruitment Consultant, ideally, one who has previous experience working on Financial or Professional Services roles, to join us in a permanent, full-time role with a hybrid work model requiring 3 days per-week in our Lichfield office. Previous Financial Services exposure is not essential, we’re looking for 3 or more years of Recruitment experience and the professionalism and communication skills needed to maintain the above-and-beyond customer service and client care that Kind Consultancy is known for. This is an active desk with regular roles coming in from Financial Services and Banking clients and you will be expected to develop account management experience and the ability to bring on new clients using strong business development skills.

Our head office is in Lichfield, but our client base includes organisations all over the world

What can Kind Consultancy offer you?

  • Excellent salary
  • Market-leading uncapped bonus scheme
  • Company Pension
  • Healthcare
  • Life Assurance
  • 2 days per week Working From Home
  • 25 days holiday + bank holidays
  • Early finish on Fridays
  • Quarterly and Annual incentives and trips

We will also:

  • Provide ongoing training on both recruitment techniques and industry knowledge.
  • Provide full administrative support.

We have a collaborative culture that you will become part of. Our team works together, helping each other and pushing each other to achieve all that we can, individually and collectively. We are also dedicated to helping you succeed and develop your career further.

Paraplanner

Kind Consultancy is working with a fast growing, national Financial Adviser organisation which is currently seeking a Paraplanner to join them in a full-time, permanent role paying £40,000 to £45,000 based on experience. The role is based in their Berkshire offices, with a hybrid work model requiring 2 in-office days per week.

Key responsibilities of the Paraplanner role will include:

  • Accurately preparing suitability reports and letters to target deadlines
  • Undertaking comparative research in preparation of client recommendations
  • Completing technical research as part of the existing arrangement review process
  • Ensuring all client work is compliant and supported with relevant paperwork
  • Performing tax planning analysis
  • Producing and analysing cashflow modelling
  • Understanding clients’ overall financial position from Independent Financial Adviser (IFA) fact-finds
  • Discussing client objectives with the relevant IFA, identifying and obtaining necessary client information to prepare the required suitability checks
  • Ensuring all client queries are appropriately investigated and accurate responses given
  • Conducting annual reviews in line with service level agreements.
  • Delivering good client outcomes, comply with the relevant compliance, terms and conditions, and financial crime procedures (anti-money laundering, data security, anti-bribery, fraud, and corruption) of the firm at all times.
  • Keeping up to date with all relevant product, legislative, and technical changes.
  • Ensuring relevant continuing professional development (CPD) is maintained and recorded accurately

Our ideal candidate for the Paraplanner opportunity:

  • Must be Level 4 Diploma qualified
  • Is proficient in all Microsoft Office programs, especially Excel and Word
  • Has strong written and verbal communication skills, including excellent telephone manner
  • Is highly organised, with good planning and time management skills
  • Is accurate in all work, with consistently strong attention to detail

If you’re interested in the Paraplanner opportunity, have the necessary skills and qualifications and can commute to one of the three listed office locations, please apply with an up-to-date CV today.

Our Offices

Shire House, Birmingham Road
Lichfield, WS14 9BW

Call Us

Telephone:
(+44) 121 643 2100

Email Us

Email:
enquiries@kindconsultancy.com

A specialist recruitment and executive search firm specialising in interim and permanent Governance, Risk, Compliance, Complaints, Financial Crime and Change & Transformation roles across Financial Services

Copyright © 2025 Kind Consultancy

Registered Address: Kind Consultancy Ltd – St. James House St. James Square CHELTENHAM Gloucestershire, England GL50 3PR

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