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Paraplanner

Kind Consultancy is working with a fast growing, national Financial Adviser organisation which is currently seeking a Paraplanner to join them in a full-time, permanent role paying £40,000 to £45,000 based on experience. The role can be based in their Lincolnshire, Merseyside or Berkshire offices, with a hybrid work model requiring 2 in-office days per week.

Key responsibilities of the Paraplanner role will include:

  • Accurately preparing suitability reports and letters to target deadlines
  • Undertaking comparative research in preparation of client recommendations
  • Completing technical research as part of the existing arrangement review process
  • Ensuring all client work is compliant and supported with relevant paperwork
  • Performing tax planning analysis
  • Producing and analysing cashflow modelling
  • Understanding clients’ overall financial position from Independent Financial Adviser (IFA) fact-finds
  • Discussing client objectives with the relevant IFA, identifying and obtaining necessary client information to prepare the required suitability checks
  • Ensuring all client queries are appropriately investigated and accurate responses given
  • Conducting annual reviews in line with service level agreements.
  • Delivering good client outcomes, comply with the relevant compliance, terms and conditions, and financial crime procedures (anti-money laundering, data security, anti-bribery, fraud, and corruption) of the firm at all times.
  • Keeping up to date with all relevant product, legislative, and technical changes.
  • Ensuring relevant continuing professional development (CPD) is maintained and recorded accurately

Our ideal candidate for the Paraplanner opportunity:

  • Must be Level 4 Diploma qualified
  • Is proficient in all Microsoft Office programs, especially Excel and Word
  • Has strong written and verbal communication skills, including excellent telephone manner
  • Is highly organised, with good planning and time management skills
  • Is accurate in all work, with consistently strong attention to detail

If you’re interested in the Paraplanner opportunity, have the necessary skills and qualifications and can commute to one of the three listed office locations, please apply with an up-to-date CV today.

Mortgage Collections Officer

Kind Consultancy is working with a well established retail Financial Services business which is currently seeking a Mortgage Collections Officer to join their Mortgage Collections team in a full-time, permanent role with a hybrid work model (following a fully in-office training period) based out of their offices in the Nottingham area.

Reporting to the Mortgage Collections Team Leader, responsibilities of the Mortgage Collections Officer will include:

  • Acting as a Vulnerable Customer Specialist
  • Processing mortgage payments and redemptions
  • Undertake quality assurance checks of mortgage completions, retention of business completions and scanning
  • Handling arrears accounts, maintaining regular contact and providing support to customers where possible
  • Exercising a personal mandate in accordance with Company procedures
  • Reviewing concession requests and contract variation requests, providing accurate recommendations
  • Carrying out the unpaid Direct Debit process on a monthly basis
  • Producing quarterly arrears statements and 2 month+ arrears letters in line with regulatory requirements
  • Handling complaints as they arise in line with Company Policy & Procedures
  • Processing changes to customer accounts through the system and ensuring records are up to date

Our ideal candidate for the Mortgage Collections Officer opportunity:

  • Has previous experience of Collections and/or Arrears work – ideally 1+ years
  • Being CeMAP qualified with with a good knowledge of Mortgages and current Mortgage Lending legislation would be highly desirable
  • Must have experience of work within a regulated Financial Services environment
  • Is educated to A Level standard, holding 5 or more A-C GCSEs (or equivalent)

If you’re interested in the Mortgage Collections Officer opportunity and you have the skills, knowledge, experience and qualifications we’re looking for, please apply with an updated CV today.

Credit Underwriter

Kind Consultancy is working with a succesful alternative Financial Services business which is currently seeking a Credit Underwriter to join them in a full time role paying up to £60,000 with a hybrid work model requiring 1 day per week in their West Midlands offices.

The Credit Underwriter will assess and analyse lending and settlement applications, authorising applications in accordance with discretionary lending authorities and within the organisation’s Risk Management framework and Risk Appetite statements, with key responsibilities including:

  • Assessing, authorising and monitoring lending within delegated discretion, as outlined in the Commercial Credit Risk Policy and procedures.
  • Assessing and monitoring lending propositions outside own lending discretion, presenting recommendations to the Head of Credit Risk and Board Risk Committee.
  • Managing the organisation’s problem debt connections within procedures  in order to protect outstanding loans, agreeing work-out strategies with the Head of Credit Risk as appropriate, to minimise the risk of loss.
  • Supporting other colleagues in Credit Risk, ensuring that all colleagues are fully trained, performing to role requirements and are aware of all regulatory and compliance controls.
  • Contributing to an environment of continual improvement and encourage recommendations for change.
  • Ensuring that credit risk activities are conducted in accordance with policies and procedures, and that all regulatory requirements are met.
  • Monitoring all lending and risk assets and delivering agreed management information including risk assessment reporting to the Audit and Board Risk Committee.

Our ideal candidate for the Credit Underwriter opportunity:

  • Is ACIB qualified with knowledge of Commercial and Corporate banking.
  • Has a good track record in credit financial analysis & decision making across all asset classes in commercial or corporate lending.
  • Demonstrates sound credit judgement gained through experience of holding substantial discretionary lending authorities in excess of £1million
  • Is able to make robust and difficult lending decisions including knowing when to decline lending proposals.
  • Has very strong operational knowledge of bank processes and Financial Services regulations
  • Is familiar with banking technology, payment systems and processes, telephony etc
  • Has good knowledge of risk management policies and procedures
  • Has Relationship Management experience, preferably with exposure to problem debt
  • Has previously worked with treasury instruments/products
  • Is highly numerate, with well developed problem solving and analytical skills

If you have the necessary skills, knowledge and experience, are based in or can commute to the West Midlands, and are interested in the Credit Underwriter opportunity, please apply with an updated CV today.

Mortgage Underwriter

Kind Consultancy is working with a well-established, long succesful Retail Financial Services organisation which is currently seeking a Mortgage Underwriter to join them in a full-time, permanent role with a hybrid work model based out of their Lancashire office, paying up to £35,000.

With a focus on providing an efficient, professional underwriting service to customers and intermediaries, key responsibilities of the Mortgage Underwriter will include:

  • Processing mortgage Decision in Principle (DIP) requests from intermediaries within SLA.
  • Processing mortgage applications on the organisation’s software system and completing all procedural administrative documentation efficiently liaising with the customer during the application process.
  • Maintaining accurate records and notes throughout all stages of the mortgage application.
  • Approving mortgage applications (direct and introduced) within specified limits in accordance with the Lending Policy.
  • Considering mortgage applications outside standard lending policy where a justifiable business reason exist.
  • Presenting out of criteria cases to the Credit Risk Committee with appropriate recommendations and rationale.
  • Maintaining professional business relationships with BDMs, mortgage introducers and external contacts, providing information and guidance when required.
  • Maintaining knowledge and complying with all legal responsibilities and codes of conduct to which the business must comply with i.e. Vulnerable Customers, AML, MCOB, DPA, FCA etc.
  • Meeting all requirements of the Training & Competence scheme.
  • Dealing with customer dissatisfaction and complaints as required.
  • Identifying opportunities for continuous improvement of products, policy, processes and procedures

Our ideal candidate for the Mortgage Underwriter opportunity:

  • Must hold 5 GCSEs at Grade C or above including Maths and English or equivalent.
  • Has excellent communication skills both written and verbal.
  • Is experienced in the use of Microsoft packages and is a confident user of Word and Excel.
  • Is able to independently manage multiple tasks
  • Demonstrates consistently strong attention to detail

If you’re interested in the Mortgage Underwriter opportunity and you have the skills, knowledge and qualifications we’re looking for, please apply with an updated CV today.

Senior Compliance Manager

Kind Consultancy is working with a growing FinTech business which is currently seeking a Senior Compliance Manager to join them in a full-time, permanent role paying circa £70,000 with a hybrid work model based out of their London offices.

The Senior Compliance Manager will provide high-quality guidance across the business on regulatory and compliance matters, with key responsibilities including:

  • Delivering accurate advice on regulatory manners in a timely manner, including FCA Handbook requirements
  • Maintaining up to date knowledge of regulatory and industry developments and advising the senior team on the necessary actions ahead of regulatory change etc
  • Participating in key business projects, providing Compliance input
  • Making sure that the Compliance Manual and all relevant policies and procedures are kept up to date
  • Supporting colleagues through Compliance Investigations or Reviews
  • Where required by the Head of Compliance, liaising with the FCA and responding to regulatory information requests.
  • Contributing to a strong, positive Compliance culture by building good working relationships across the business

Our ideal candidate for the Senior Compliance Manager opportunity:

  • Has 3+ years of experience in Compliance roles within Financial Services – ideally with FinTech exposure
  • Demonstrates in-depth knowledge of the UK regulatory environment, including all relevant FCA Handbooks
  • Is an excellent communicator in writing and speech, able to quickly build lasting working relationships and to translate complex Compliance topics for a variety of audiences
  • Has a track record of successfully interpreting and applying new regulations for a Financial Services business
  • Is analytically minded and highly organised with exceptional attention to detail.
  • Is highly motivated, with a desire to drive business-wide improvement and create a positive Compliance culture.

If you’re interested in the Senior Compliance Manager opportunity and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

Head of Financial Crime

Kind Consultancy is working with a growing FinTech business which is currently seeking a Head of Financial Crime to join them in a full-time, permanent role paying circa £100,000 with a hybrid work model based out of their London offices.

Leading the Financial Crime team, the Head of Financial Crime will hold overall responsibility for the implementation and execution of the organisation’s Financial Crime framework, including AML, CTF, Sanction Compliance, Fraud Standards, CDD, KYC and ABC, with key activities including:

  • Providing input to policies and suggesting policy enhancements, identifying MI reporting requirements for critical Financial Crime metrics to continuously build on the organisation’s Financial Crime defence position within the 1st line
  • Developing and maintaining key risk indicators to support the firm’s Financial Crime risk appetite, working with 2nd line to operationalise the risk appetite monitoring and reporting on compliance.
  • Holding responsibility for Financial Crime Data requirements and needs, ensuring a list of key data fields essential to Financial Crime processes are collated and maintained
  • Providing input and guidance to the 1st line business units for the Financial Crime Business Wide Risk Assessment
  • Creating and executing industry standard quality assurance frameworks to regularly assess the organisation’s position on Financial Crime
  • Writing professional briefings and papers to governance committees at Executive and Board level with the firm’s current state of play and providing clear plans to further enhance Financial Crime Operations
  • Working closely with the MLRO, providing status updates and briefing progress on new regulatory developments and Financial Crime enhancements.
  • Holding line management responsibility for the Financial Crime team, responsible for their performance delivery and performance management and development, providing coaching and continuous improvements with overall accountability on the delivery outputs in Financial Crime projects or workstreams.
  • Taking a leading role in driving change and innovation for Financial Crime projects and regulatory changes now and in the future, understanding FCA requirements and expectations within Financial Crime
  • Overseeing the reporting and investigation of suspicious activity reporting liaising with the MLRO

Our ideal candidate for the Head of Financial Crime opportunity:

  • Must hold a recognised Financial Crime qualification, holding other Banking qualifications would also be beneficial
  • Has in-depth operational knowledge of bank processes and key regulatory/legal issues
  • Possesses substantial knowledge of banking technology, payment systems and processes, telephony etc
  • Has extensive experience of leading and delivering SME Financial Crime teams and frameworks including compliance requirements and expectations (ideally within commercial banking)
  • Has extensive people leadership experience and presentation, analytical and communication skills
  • Is highly numerate and an analytical thinker

If you’re interested in the Head of Financial Crime position and you have the necessary skills and qualifications, please submit an updated CV today.

Transaction Monitoring Analyst

Kind Consultancy is working with a succesful, growing Alternative Financial Services business which is currently seeking a Transaction Monitoring Analyst to join them in a full-time, permanent role paying up to £45,000 with a hybrid work model based out of their Birmingham office.

The Transaction Monitoring Analyst will work on a new Transaction Monitoring system, with key responsibilities including:

  • Processing and investigating transaction monitoring alerts generated by the new system.
  • Identifying potential suspicious activity, ensuring compliance with regulations and the firm’s internal processes.
  • Using transaction data to identify patterns, trends, and anomalies.
  • Sharing insights to enhance system performance and regulatory compliance
  • Providing feedback on the suitability of segments, rules, and scenarios to ensure an optimal balance between risk management and operational effectiveness, and on the suitability of AI-related alerts to ensure an optimal balance between risk management and operational effectiveness.
  • Contributing to the formation of internal service level agreements through the establishment and recording of processing times.
  • Providing feedback to design optimal user workflows

Our ideal candidate for the Transaction Monitoring Analyst opportunity:

  • Has proven experience in Transaction Monitoring within a banking or financial services environment.
  • Is familiar with ComplyAdvantage or similar AML and compliance platforms.
  • Has a strong understanding of Financial Crime regulations.
  • Has past experience in reviewing and optimising transaction monitoring rules and scenarios.
  • Has an analytical mindset with the ability to interpret complex data and identify risks.
  • Is meticulous with excellent written and verbal communication skills.
  • Is poficient in Microsoft Office Suite and relevant compliance tools.

If you’re interested in the Transaction Monitoring Analyst position, you’re based in or can commute to Birmingham and you have the skills and knowledge we’re looking for, please apply with an updated CV today.

Operational Resilience & Business Continuity Manager

Kind Consultancy is working with a well-established Retail Financial Services business which is currently seeking an Operational Resilience & Business Continuity Manager to join them in a permanent, full-time role paying up to £50,000 with a hybrid work model based in their Staffordshire offices.

The Operational Resilience & Business Continuity Manager will support the organisation’s ability to anticipate, prepare for, respond to, and recover from disruptive events, ensuring compliance with regulatory expectations, with key responsibilities including:

  • Supporting the development, implementation, and continuous improvement of operational resilience strategies and business continuity plans across the business.
  • Designing and executing scenario testing exercises to assess the organisation’s preparedness for disruptive events.
  • Supporting business process owners with process mapping activities to ensure critical business processes are identified and protected.
  • Ensuring that contingency plans are maintained, regularly tested, and updated based on evolving risks and business needs.
  • Working with cross-functional teams to identify vulnerabilities and potential risks to business operations, developing strategies to mitigate them.
  • Supporting with managing risk events and incidents, coordinating response efforts to minimise operational disruption.
  • Ensuring all operational resilience and business continuity efforts align with regulatory requirements and industry standards.
  • Maintaining awareness of evolving regulatory expectations and adjusting plans accordingly.
  • Supporting the business in managing third-party relationships, ensuring vendors and service providers have appropriate resilience and continuity plans in place.
  • Providing regular reports to senior management on the state of operational resilience, risks, incidents, third party supplier assurance and the effectiveness of continuity plans.
  • Identifying areas for improvement in operational resilience practices, leveraging lessons learned from testing, incidents, and risk assessments to enhance the organisation’s preparedness.
  • Ensuring all documentation related to resilience and continuity, including annual self-assessment, policies, procedures, and plans, is current, accurate, and effectively communicated to relevant stakeholders.

Our ideal candidate for the Operational Resilience & Business Continuity Manager opportunity:

  • Has experience of managing operational risks within a regulated Financial Services organisation
  • Has an excellent understanding of Operational Resilience and Business Continuity activities
  • Possesses very strong regulatory knowledge, including a high level understanding of SS1/21 – Operational Resilience, TCF/Conduct Risk and AML
  • Is a confident user of all Microsoft Office products
  • Is highly organised with strong time management skills

If you are interested in the Operational Resilience & Business Continuity Manager opportunity, you have the necessary skills, knowledge and experience, and you are based in or can commute to Staffordshire, please apply with an updated CV today.

Compliance Monitoring Officer

Kind Consultancy is working with a large, national Financial Services business which is currently seeking a Compliance Monitoring Officer to join them in a full-time, permanent position paying up to £32,000 with a hybrid work model requiring 2-3 in-office days per week in their Milton Keynes offices.

The Compliance Monitoring Officer will support the delivery of second line monitoring across the business, with key responsibilities including:

  • Contributing to the preparation of the Compliance Monitoring Plan, which is risk-based, and approved by the Group Risk & Compliance Director and Group Audit & Risk Committee.
  • Preparing regular, timely, relevant and concise reporting on the Monitoring findings for management, including recommendations for addressing any weaknesses identified.
  • Tracking and reporting on the progress of remedial actions and where appropriate, guiding management in implementing necessary improvements.
  • As required, acting as “Lead Monitoring Officer” to manage specific reviews and coordinate the activities of other Monitoring Officers in relation to that work.
  • Working closely with key business areas and stakeholders, for example the Case Checking Team, across the business to implement the agreed approach to Compliance Monitoring.
  • Staying updated on best practices and external developments in the area of Monitoring and ensure that learning is applied.
  • Undertaking special investigations as required in response to breaches or other issues arising.
  • Identifying and escalating at the earliest opportunity any significant regulatory issues to the line manager in a clear and accurate manner.
  • Conducting onsite visits as required to enable planning, testing and reporting to take place.

Our ideal candidate for the Compliance Monitoring Officer opportunity:

  • Must have relevant experience within Financial Services industry, with particular knowledge of mortgage services.
  • Has a sound understanding of FCA Regulation, including MCOB, ICOBS and DISP.
  • Is a team player, with the ability to work unsupervised.
  • Has a proven ability to build strong and effective working relationships with stakeholders.
  • Demonstrates consistently strong attention to detail and ability to deliver high quality written work and reporting.
  • Displays effective oral and written communication skills.
  • Has the confidence and credibility to provide appropriate and commercial challenge to the business.
  • Holding a professional mortgage qualification (CF1, CF6) or being willing to study for one would be desirable, as would holding a professional compliance qualification (ie. ICA Diploma or Advanced Certificate)

If you’re interested in the Compliance Monitoring Officer position and you have the necessary skills, knowledge and experience and live in or can commute to Milton Keynes, please apply with an updated CV today.

Paraplanner

Kind Consultancy is working with a succesful, national Wealth Management firm which is currently seeking a Paraplanner to join them in a permanent role paying £35,000 to £50,000 dependent on experience. This role will have a hybrid work model to be based out of the firm’s Wolverhampton, Stockport or Newcastle offices – candidates must be able to commute to one of these locations.

The Paraplanner will support the firm’s Financial Planners by conducting research, preparing reports, and ensuring that clients receive the best advice based on thorough analysis, with key responsibilities including:

  • Preparing detailed financial reports and recommendations.
  • Conducting research on financial products and market trends.
  • Assisting Financial Planners in developing client strategies.
  • Ensuring compliance with regulatory requirements.

Our ideal candidate for the Paraplanner opportunity:

  • Holds a minimum of a Diploma in Financial Planning or equivalent, and wishes to aspire to be Chartered and a CFP.
  • Has experience in paraplanning or similar role involving the use of Cashflow planning tools and CRM systems.
  • Demonstrates strong analytical and research skills.
  • Has good knowledge of financial products and the current regulatory environment.
  • Has a keen eye for detail

If you’re interested in the Paraplanner opportunity, you have the skills, experience and qualifications we’re looking for, and you’re based in or can commute to Newcastle, Stockport or Wolverhampton, please apply with an updated CV today.

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Lichfield, WS14 9BW

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Telephone:
(+44) 121 643 2100

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enquiries@kindconsultancy.com

A specialist recruitment and executive search firm specialising in interim and permanent Governance, Risk, Compliance, Complaints, Financial Crime and Change & Transformation roles across Financial Services

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Registered Address: Kind Consultancy Ltd – St. James House St. James Square CHELTENHAM Gloucestershire, England GL50 3PR

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