In all types of Financial Services products, one of the complaints you hear most frequently is that you have to frequently switch providers to get the best deal, by taking advantage of special rates and offers that are only available to new customers. The insurance sector is currently facing particular criticism on this front, with a new Which? […]

Do customers need simpler pension choices? Last month’s Retirement Outcomes Review saw the FCA calling on providers to simplify retirement choices, improve customer engagements and most interestingly to establish drawdown “investment pathways”. The FCA suggests that these pathways would be ready-made options, designed to enable consumers to either take the money over a short period, […]

Are people using more high-cost credit? Earlier this week the Financial Ombudsman Service published their annual review, which showed an overall 4% rise in banking and credit complaints. Excluding PPI, consumer credit complaints accounted for 24% of all new complaints over the last year and the numbers get even more concerning when we look at […]

We are delighted to welcome Selena Tye to the Kind Consultancy team. With 25 years’ experience in the financial services and general insurance industry, Selena Tye joins Kind Consultancy as the Head of Business Development, with a focus on growing the interim resource business in this exciting niche market space. Selena has held a number of […]

Even though the Kind offices have been as busy as Santa’s workshop all week, the year is now almost over and I wanted to take a moment to look back over 2017. It was a year of change and growth, with every one of the Kind businesses taking on new staff, extending their reach and adding […]