BAU Complaints : Case Study

A major Financial Services client was experiencing a backlog of business as usual complaints. As a preferred
supplier to the organisation, an urgent request was made to Kind Consultancy for a large number of
experienced BAU Complaint Handlers who had substantial experience of handling complaints across a wide range
of Financial Services products.

Kind utilised the full Consultancy team, quickly finding the relevant people on the Kind Agile Solutions bench who
had the necessary knowledge and experience, who were verified and background checked and in some cases
had previously worked together on projects, helping to foster a strong sense of teamwork and collaboration
from their very first day with the client.

Having a pre-screened set of contractors with proven BAU Complaints skills and expertise allowed Kind Consultancy to deploy a team the Client was completely confident in within just five working days, thereby trusting Kind Consultancy’s contractors to work on their behalf on customers complaints. The Agile Solutions contractors were successful in clearing the backlog of
complaints and have continued to support the organisation in handling complex complaints from across their customer base.

Read all of our Case Studies here to get a better understanding of how Kind Consultancy works with our clients across a variety of areas.

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