Case Study : Volume – Customer Experience
A large UK Retail Bank reached out to Kind via their RPO, who we had a good working relationship with. The client expressed a need for volume support on a business critical project, utilising our Kind Agile Solutions offering to get the talent they needed in place fast.
As this project involved multiple business areas, our team carried out initial consultations with several “Head Of” role-holders throughout the business. We identified and discussed the key responsibilities of the positions and agreed on time-frames for sourcing, interviewing, offering and starting all the roles needed.
We conducted a large-scale campaign to identify the most relevant candidates, looking at both active jobseekers and passive Customer Experience professionals who we recognised as being very strong matches for the project, as well as the relevant best-in-field contractors already on our Kind Agile Solutions bench
We crafted an initial longlist based on candidate skills and experience and then conducted first stage interviews ourselves via Teams calls, selected the best possible candidates, who had the necessary skills and experience and were also a good fit for project in personality and career goals, and submitted these to the client for review and the second stage interviews.
Following that second round of interviews, the client hired 75 of our contractors all within the agreed time frames.
Our contractors have been repeatedly extended with many of them being offered permanent positions.
The client gave very positive feedback on our team’s efficiency, communication, speed and quality, which has resulted in a number of other business areas requesting Kind Agile Solutions to partner with them for their interim projects.
Do you have volume hiring needs within Financial Services ? Get in touch for a confidential discussion about how Kind Consultancy may be able to build a tailored Financial Services recruitment solution for you.
