Compliance Consultant – Section 166

An established Consumer Credit firm reached out to Kind for support to help them work with the regulator following a Section 166 notice being issued.  This involved providing them with one of our experienced compliance consultants, to work with the senior management team on the appointment of a Skilled Person.

In addition to our consultant, we provided a number of interim experienced compliance, collections and credit risk resources to support the project and wider business.  As a result of this we have completed a successful remediation project required by the Financial Conduct Authority due to a section 166 being served.

The remediation required an assessment of more than 4,000 customers over a period of 5 years. We achieved the confidence of the FCA and a successful remediation project through detailed remediation methodology documentation, accurate and timely reporting, the demonstration of structured planning, and effective 3 lines of defence activity.

Head of Compliance – SMF16

Kind Consultancy was approached by the Chief Risk Officer of a challenger bank who was seeking to identify a new Head of Compliance following the previous incumbent moving on from the business. The Kind team had a face-to-face meeting with the CRO, taking a full brief of the role and building an understanding of the expectations for the Head of Compliance as an individual and how they fit into the bank’s wider business plans. We used all of this information to help the client draw up a detailed role profile.

We then set to work utilising a mix of methodologies to map the market and identify a list of relevant individuals who met client specifications and were at the top of their game in Compliance. The Kind team confidentially approached these candidates, and discussed their experienced and skillset but also their individual motivations and long term career aspirations. We submitted a shortlist of 4 candidates who had the relevant skills and expertise, but who we also knew were personally aligned with the values and goals of the bank.

We supported our candidates and the client throughout the interview process, and following a second stage interview an offer was made to and happily accepted by one of our candidates. We continued to check-in with our candidate and client, throughout their probation period to ensure both parties are fully satisfied with the placement.

Compliance Monitoring Manager

A growing challenger bank approached Kind Consultancy with a need to recruit a permanent Compliance Monitoring Manager. They had previously attempted to fill the role themselves and had been turned down by both candidates they had offered. The bank’s headquarters was not in a major city, and the location had been a sticking point for both of their past candidates.

We took a full brief on the job and the long-term plans for the business, and contacted a number of Compliance Monitoring professionals who were already part of our extensive database of Compliance talent, as well as confidentially approaching some Compliance Monitoring Managers who were at the time working for similar sized challenger banks. Selecting the people from both sources that we felt had the necessary skills and experienced and were personally aligned with the bank’s long term plans, we submitted a shortlist. Shortly after interviews were conducted, the client offered one of our candidates who happily accepted.

The candidate unfortunately then faced a number of complications and delays in their relocation, and they were unsure they would be able to start the role. Staying close to both candidate and client, Kind were able to devise and suggest an arrangement where the candidate would come on board immediately as a contractor working remotely, and would then be taken on permanently once the relocation was completed. Both parties were happy with this solution, and the candidate was screened and on-boarded as a contractor in just a few days.

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