Kind Consultancy is working with a well established retail Financial Services business which is currently seeking a Mortgage Collections Officer to join their Mortgage Collections team in a full-time, permanent role with a hybrid work model (following a fully in-office training period) based out of their offices in the Nottingham area.

Reporting to the Mortgage Collections Team Leader, responsibilities of the Mortgage Collections Officer will include:

• Acting as a Vulnerable Customer Specialist
• Processing mortgage payments and redemptions
• Undertake quality assurance checks of mortgage completions, retention of business completions and scanning
• Handling arrears accounts, maintaining regular contact and providing support to customers where possible
• Exercising a personal mandate in accordance with Company procedures
• Reviewing concession requests and contract variation requests, providing accurate recommendations
• Carrying out the unpaid Direct Debit process on a monthly basis
• Producing quarterly arrears statements and 2 month+ arrears letters in line with regulatory requirements
• Handling complaints as they arise in line with Company Policy & Procedures
• Processing changes to customer accounts through the system and ensuring records are up to date

Our ideal candidate for the Mortgage Collections Officer opportunity:

• Has previous experience of Collections and/or Arrears work – ideally 1+ years
• Being CeMAP qualified with with a good knowledge of Mortgages and current Mortgage Lending legislation would be highly desirable
• Must have experience of work within a regulated Financial Services environment
• Is educated to A Level standard, holding 5 or more A-C GCSEs (or equivalent)

If you’re interested in the Mortgage Collections Officer opportunity and you have the skills, knowledge, experience and qualifications we’re looking for, please apply with an updated CV today.