Collections Account Manager

Kind Consultancy is working with a fast-growing Motor Finance firm which is currently seeking a Collections Account Manager to join them in a full-time, permanent role based in their Kent offices with a hybrid work model, paying up to £27,000.

Reporting to the Collections Team Leader, the Collections Account Manager will support customers who have outstanding payments, helping them to take steps to manage any missed payments, with key responsibilities including:

  • Responding to telephone and email queries from customers who are experiencing financial difficulties, finding suitable payment solutions for any missed payments
  • Collecting card payments, or setting up payment plans, working with other specialist teams to support the customer
  • Demonstrating compassion and understanding towards customers in vulnerable circumstances, ensuring that all vulnerable or potentially vulnerable customers are managed appropriately
  • Accurately recording conversations and administrative actions within the relevant systems
  • Identifying Expressions of Dissatisfaction and potential complaints, recording these accurately and passing them to the relevant team

Our ideal candidate for the Collections Account Manager opportunity:

  • Is a team-player with strong interpersonal skills, able to establish effective working relationships
  • Has past experience of Collections work within Financial Services
  • Is comfortable and confident in identifying and raising issues, particularly where driving good outcomes for customers are concerned
  • Demonstrates a sense of urgency and good work ethic, maintaining a consistently high level of attention to detail
  • Has excellent customer service skills and the communication skills needed to make customers feel heard and understood
  • Is a competent user of Microsoft Office products
  • Is professional and well presented

If you’re interested in the Collections Account Manager position, you’re based in or can commute to Kent, and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

Reconciliation Executive

Kind Consultancy is working with an already successful and still growing receivables management and debt collection firm, which is currently seeking a Reconciliation Executive to join them in a permanent, full-time role in their offices in the Greater Manchester area, paying £28,000+ (dependent on experience)

The Reconciliation Executive opportunity is a dual role, with Client Banking activities focussing on ensuring the accuracy and efficiency of the month-end billing processes and Collections activities focussing on collecting different ledgers within different industry types, with key responsibilities including:

  • Carrying out reconciliation of client’s bank statements to the collections system
  • Inputting WIP figures based on commissions in accordance with the agreed fee with the client.
  • Month end billing and fixed fee invoices, populating the supporting data as per client requirements and in their templates.
  • Identifying and investigating any discrepancies or irregularities in billing data, working closely with billing and accounting teams to resolve issues promptly.
  • Assisting in developing and implementing efficient billing reconciliation procedures to streamline processes and improve accuracy,
  • Maintaining detailed records of funds being transferred as part of repatriation agreements within the collections process and keeping all supporting documentation for audit and compliance purposes.
  • Generating reports summarizing billing reconciliation findings and recommended actions

Our ideal candidate for the Reconciliation Executive role:

  • Holds qualifications and has past experience in Accounting, Finance, Business Administration, or related fields.
  • Has previously held Billing, Accounting, or Finance roles with a focus on reconciliation.
  • Has exposure to diverse reconciliation tasks
  • Is proficient in Microsoft Office software, including advanced/intermediate Excel skills.
  • Has a strong analytical mindset with excellent problem-solving skills and attention to detail.
  • Demonstrates effective communication skills, both verbal and written, with the ability to collaborate across teams.
  • Having some knowledge billing of accounting systems (e.g., Sage QuickBooks, SAP, Oracle) and debtor payment portals, an understanding of Invoice Finance and past Credit Control/Collections experience would be highly beneficial.

If you’re interested in the Reconciliation Executive opportunity and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

Collections Agent

Kind Consultancy is working with a leading Motor Finance business that is currently seeking a Collections Agent to join their Manchester office in a full-time, permanent role paying up to £30,000 per year. The role has a hybrid working model and requires some weekend work (one Saturday in every three).

The Collections Agent is part of the Payment Support Team and will support customers who have outstanding payments, with key responsibilities including:

  • Dealing with telephone queries from customers who are experiencing financial difficulties
  • Having positive conversations with customers to find suitable payment solutions for any missed payments
  • Setting up payment plans and working with other specialist teams to support the customer
  • Displaying compassion and understanding towards customers in vulnerable circumstances
  • Recording conversations and administrative actions within the relevant systems
  • Reviewing processes which could be automated or enhanced to improve the customer and business experience
  • Identify and raise any risks with your line manager

Our ideal candidate for the Collections Agent position:

  • Has previous experience of working in a similar Payment Support, Collections or Recoveries role
  • Has excellent communication and listening skills, both verbal and written to effectively interact with our customers
  • Strong knowledge of financial principles and understanding different ways of supporting our customers
  • A desire to support our customers to improve their financial health
  • Ability to proactively manage and prioritise caseload in line with KPIs.

The position comes with an excellent benefits package and is a great opportunity for anyone in the Manchester area with Collections experience looking for the next step in their career with an exciting, growing business.

If you’re interested in the Collections Agent opportunity and you have the skills and experience we’re looking for, please apply with an updated CV today.

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