Customer Financial Support Associate

Kind Consultancy is working with a fast-growing Motor Finance firm which is currently seeking a Customer Financial Support Associate to join them in a full time, hybrid role based in their Cheshire offices, paying up to £27,000 and requiring 2 Saturday morning’s worked per month.

The Customer Financial Support Associate will support customers who have outstanding payments, with key responsibilities including:

  • Communicating with customers who have failed to meet their agreed payment date, showing forbearance and support to help them get their agreement up to date.
  • Ensuring that all customer agreements are reviewed thoroughly to understand the customer’s situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.
  • Reviewing arrears repayment plans on a regular basis to ensure they remain in line with the customer’s circumstances.
  • Identifying, recognising and working with customers whose are experiencing vulnerable circumstances.
  • Communicating with customers both verbally and in writing in a clear and fair way
  • Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved.
  • Where applicable signpost customers to relevant non-for-profit organisations for support and advice
  • Deliver outstanding customer service at all times in line with the vulnerable customers and debt collections policies and procedures.
  • Conducting all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly

Our ideal candidate for the Customer Financial Support Associate opportunity:

  • Has good IT skills including a working knowledge of Microsoft Office applications
  • Has excellent communication skills in both writing and speech, with the ability to listen empathically and make customers feel heard and understood
  • Has previous call centre experience (it would be very desirable if this was within Motor Finance or Financial Services)
  • Is a team player with a positive attitude
  • Holds GCSE (or equivalent) qualifications in Maths and English

If you’re interested in the Customer Financial Support Associate role and you have the skills and experience we’re looking for and you’re based in or can commute to Cheshire, please apply with an updated CV today.

Collections Agent

Kind Consultancy is working with a leading Motor Finance business that is currently seeking a Collections Agent to join their Manchester office in a full-time, permanent role paying up to £30,000 per year. The role has a hybrid working model and requires some weekend work (one Saturday in every three).

The Collections Agent is part of the Payment Support Team and will support customers who have outstanding payments, with key responsibilities including:

  • Dealing with telephone queries from customers who are experiencing financial difficulties
  • Having positive conversations with customers to find suitable payment solutions for any missed payments
  • Setting up payment plans and working with other specialist teams to support the customer
  • Displaying compassion and understanding towards customers in vulnerable circumstances
  • Recording conversations and administrative actions within the relevant systems
  • Reviewing processes which could be automated or enhanced to improve the customer and business experience
  • Identify and raise any risks with your line manager

Our ideal candidate for the Collections Agent position:

  • Has previous experience of working in a similar Payment Support, Collections or Recoveries role
  • Has excellent communication and listening skills, both verbal and written to effectively interact with our customers
  • Strong knowledge of financial principles and understanding different ways of supporting our customers
  • A desire to support our customers to improve their financial health
  • Ability to proactively manage and prioritise caseload in line with KPIs.

The position comes with an excellent benefits package and is a great opportunity for anyone in the Manchester area with Collections experience looking for the next step in their career with an exciting, growing business.

If you’re interested in the Collections Agent opportunity and you have the skills and experience we’re looking for, please apply with an updated CV today.

Collections Agent

Kind Consultancy is working with a leading Motor Finance business which is currently seeking a Collections Agent to join them in a full-time 6 month contract paying £150 per day via umbrella. The majority of the role will be hybrid with 2 days per week based in the firm’s Surrey office, after a fully office-based training period.

The Collections Agent will pro-actively contact customers that have fallen into arrears and are experiencing financial hardship, with key activities including:

  • Recovering arrears balances through inbound and outbound customer interactions.
  • Consistently demonstrating conversations with customers in line with call structure guidelines and TCF.
  • Where no immediate remedy can be achieved, utilising sound judgemental and questioning skills on “can’t pay” scenarios to agree reduced payment agreements.
  • Where appropriate, issuing notices and repossession activity on motor finance agreements

For the Collections Agent contract opportunity, we’re looking for candidates who:

  • Have previous Collections experience
  • Are able to support vulnerable customers
  • Have excellent communication skills and telephone manner, with the ability to make customers feel heard and understood
  • Having some knowledge of Motor Finance would be beneficial

If you’re interested in the Collections Agent opportunity, are based in or can commute to Surrey and have the skills and experience we’re looking for, please apply with an updated CV today.

Collections Agent – 6 Month Contract

Kind Consultancy is working with a leading Consumer Credit firm which is currently seeking Collections Agents to join them in a 6 month contract paying circa £185 per day. This position is fully remote and the client is open to applications from candidates anywhere in the UK.

The Collections Agent will:

  • Provide excellent service to customers, handling inbound and outbound calls, e-mails and other correspondence from customers relating to missed payments and repayment plans
  • Identifying and agreeing on appropriate and fair solutions for the customer, considering their individual circumstances and potential vulnerability.
  • Adhering to all aspects of Treating Customers Fairly, consistently demonstrating the company’s values and behaviours.

For the Collections Agent contract, we’re looking for candidates who:

  • Have previous experience of work in a regulated Collections environment
  • Has strong computer skills, including proficiency with Microsoft Word and Excel.
  • Has excellent Customer Service and Communication skills, including the ability to make customers feel heard and understood

If you’re interested in the Collections Agent contract and you have the skills and experience we’re looking for, please apply with an updated CV today.

Get in touch