Compliance Associate

Kind Consultancy is working with a growing Wealth Management firm which is currently seeking a Compliance Associate to join them in a permanent role based in their West Midlands office, paying £30,000 – £40,000 dependent on experience.

The Compliance Associate ensure the business is compliant with internal and external policies and regulations, working closely with the Head of Compliance and supporting them in key responsibilities such as:

  • Managing regulatory risk
  • Establishing and maintaining positive communication with the FCA and any other appropriate authorities and to ensure that any regulatory reports or enquiries are handled appropriately and promptly.
  • Designing and implementing suitable compliance arrangements in accordance with FCA regulations
  • Overseeing the review and development of existing products and services.
  • Engaging with business departments, utilising pragmatic collaboration to find compliant solutions to business problems.
  • Overseeing regular audit activity to ensure compliance with FCA regulations
  • Ensuring findings from client file reviews are recorded as part of the business’s management information and are communicated to senior management where necessary
  • Maintaining awareness of regulatory developments and updating CPD records to evidence this.
  • Collating any regulatory issues or changes for the Head of Compliance to report to the board
  • Providing help and assistance to the Head of Compliance, enabling advice and guidance on all aspects of compliance including file reviews, TCF gap analysis and implementation, financial promotion approval, recruitment guidance and implementation of the Training & Competence scheme.
  • Making appropriate notifications and completing reports as required by the FCA, and submitting any other information relating to the firm required by the relevant regulators including RegData, Attestation of firm details, AR and IAR reporting and Consumer Duty reporting.

Our ideal candidate for the Compliance Associate opportunity:

  • Has experience in a Financial Services administration role, with a proven ability to plan ahead and work to deadlines
  • Holding or being in the process of working toward a Financial Services qualification would be desirable, as would existing Compliance knowledge and Wealth Management exposure
  • Is discrete and professional, comfortable with keeping all aspects of their work confidential
  • Is focussed and detail oriented, with consistently strong accuracy and attention to detail
  • Some experience of managing and leading projects would be beneficial.
  • Is looking to progress their career within Compliance in Financial Services

If you’re interested in the Compliance Associate opportunity, have the skills and experience we’re looking for and are based in the West Midlands, please apply with an up to date CV today.

Head of Compliance – SMF16

Kind Consultancy is working with a well-established healthcare insurance provider which is currently seeking a Head of Compliance to join them in a full-time, permanent role with a hybrid work model requiring one day per week in their West Midlands offices, paying up to £90,000 dependent on experience.

The Head of Compliance will encourage and maintain a regulatory and conduct risk-aware culture within the business, supporting regulated entities in complying with the regulatory requirements set by the FCA, PRA and internal policy standards, with key responsibilities including:

  • Holding SMF16 (Compliance Oversight)
  • Delivering an effective, efficient, and proportionate compliance framework for the business, ensuring the framework is sufficiently robust and delivers value beyond pure compliance with regulation; i.e. view and implement compliance as an enabler.
  • Interpreting high-level regulatory themes, publications, rules and guidance into real-world framework and process guidance.
  • Fulfilling a “Compliance Lead” role in various conversations and meetings around the business.
  • Championing the compliance function, its purpose, activities, and value.
  • Supporting the Risk & Compliance Director in ensuring the organisation monitors and, on a regular basis, assesses its adequacy and effectiveness (including any actions to address identified deficiencies) in the business’ compliance with obligations.
  • Ensuring the compliance and advisory function provides effective, accurate and timely support to the business, colleagues falling under SM&CR, and wider stakeholders.
  • Managing and directing Compliance resource, including personal and professional development, performance management, job satisfaction, etc.
  • Managing a Compliance Monitoring Framework (CMF) and associated components.
  • Managing the business’ Management Responsibilities Map (MRM) and updating individual Statements of Responsibility (SoR).
  • Managing the regulatory approvals and regulatory returns process (e.g. via FCA Connect and FCA RegData)

Our ideal candidate for the Head of Compliance – SMF16 opportunity:

  • Must have previously held SMF 16
  • Must have 5+ years of experience in Regulatory Compliance work within Financial Services, preferably within Insurance
  • Holds a relevant Compliance qualification
  • Demonstrates advanced knowledge of FCA and PRA regulatory framework; e.g. ICOBS, SYSC, PRIN, etc.
  • Has extensive experience of interpreting UK Financial Services regulation into actionable briefing documents and workstreams
  • Has 3 or more years of line management experience within a dedicated and specialist compliance / assurance team
  • Has experience of working in a small, specialist compliance or assurance environment
  • Displays a good understanding of insurance customer communications, claims and sales processes and of the Consumer Duty, four outcomes, and cross-cutting principles
  • Demonstrates an understanding of how to educate the wider business on compliance matters
  • Has experience of compliance report-writing, with the ability to tailor content for different audiences

If you have the necessary skills, knowledge and experience, are based in or can commute to the West Midlands and are interested in the Head of Compliance role, please apply with an updated CV today.

Financial Resilience Review Officer

Kind Consultancy is working with an exciting, fast-growing Mortgage & Protection network which is currently seeking a Financial Resilience Review Officer to join them in a permanent position paying up to £30,000 with a hybrid work model based in  their East Midlands offices following a fully in-office training period.

The Financial Resilience Review Officer will conduct Financial resilience reviews for the network on an ongoing basis, including assessments of Appointed Representative (AR) firms, individual controllers and advisors. Key responsibilities will include:

  • Maintaining records of new firms, controllers, advisers, and trainees on the network systems, cross referencing with the network database and scheduling appropriate reviews
  • Updating records to remove firms, controllers, advisers, and trainees that have left the network
  • Conducting desk-based financial reviews within agreed authority levels to sign off the reviews with recommendations made – including documenting personal assets and liabilities and recommending a risk level, ensuring tasks are followed up until fully completed
  • Identifying and managing high risk -controllers, advisers and trainees implementing regular reviews, updating systems and advisers’ records.
  • Providing appropriate guidance to Appointed Representatives and their advisers where routine monitoring identifies areas for improvement, for example non-payment of any credit commitment
  • Reporting any areas of risk identified to the line manager and Regional Compliance Manager, agreeing remedial action where appropriate
  • Producing MI reports as directed and maintaining records of all decisions concerning financial reviews
  • Reporting any breaches in line with the network Breaches policy, ensuring a record is held on file
  • Improve other network staff members understanding of the financial FIT check requirements

Our ideal candidate for the Financial Resilience Review Officer:

  • Demonstrates knowledge of FCA Handbook and FIT requirements
  • Is able to maintain and follow defined procedures, with the confidence to make suggestions for improvement to internal procedures.
  • Is confident in analysis and understanding of Management accounts, business practice and records
  • Has excellent verbal and written communication skills
  • Is focussed on the delivery of good customer outcomes, with a can-do approach
  • Is a confident user of the Microsoft Office suite i.e., Excel, Word etc
  • Holding a relevant financial services qualification i.e., AAT or ICEAW qualification, CeMAP or equivalent professional qualification would be highly desirable

If you’re interested in the Financial Resilience Review Officer opportunity and you have the necessary skills, knowledge and experience and are based in or can commute to the East Midlands, please apply with an updated CV today.

Compliance Coordinator

Kind Consultancy is working with a Consumer Credit business that is currently seeking a Compliance Coordinator to join them in a full-time permanent role paying £30,000 to £35,000 dependent on experience and based in the organisation’s North Northamptonshire offices.

The Compliance Coordinator will work with the Compliance Manager to deliver the key elements of compliance assurance, with responsibilities including:

  • Assisting with implementation and review of policies, procedures, and processes necessary to maintain a robust culture of compliance.
  • Ensuring that enterprise-wide initiatives are undertaken with consideration of all applicable regulatory requirements, with a particular focus on Financial Conduct Authority Consumer Credit obligations and Data Protection.
  • Maintaining the Financial Services and Data Protection policies and procedure documents in line with all regulatory and business requirements.
  • Conducting compliance-related activities necessary to maintain authorisation to conduct Consumer Credit business activities in the UK.
  • Providing management information on assurance findings and associated remediation plans on a regular basis to the management team and key stakeholders to keep them informed of the operation, progress, and effectiveness of the compliance monitoring plan.
  • Assisting in the delivery of compliance regulatory training programme, including appropriate introductory training for new staff as well as ongoing training for all employees and managers.
  • Monitoring the performance of the compliance assurance programme and recommending appropriate steps to improve its ongoing effectiveness.
  • Recommending corrective action plans for resolution of any problematic issues.
  • Assisting with, and where required, managing compliance projects (as part of the overall Compliance Monitoring Plan).
  • Developing and maintaining effective relationships with internal stakeholders, all appropriate regulatory bodies and other relevant third parties (e.g. external advisors).
  • Collaborating with other departments such as legal, credit, portfolio management and customer service to investigate and resolve compliance issues as they arise. Ensuring consistent and timely handling of regulatory issues.

Our ideal candidate for the Compliance Coordinator role:

  • Has experience of Quality Assurance, Complaints and Customer Service work within Financial Services – preferably in a Consumer Credit environment
  • Having experience of working as part of a Compliance function within Financial Services or experience of working within an FCA approved Consumer Credit firm would be highly desirable, as would an awareness of key FCA topics such as customer vulnerability, consumer duty requirements and SYSC requirements.
  • Has excellent written and verbal communication skills and strong IT skills including Microsoft Office
  • Has well-developed project management and organisational skills.
  • Enjoys travel and is willing to regularly visit sites across the UK

If you’re interested in the Compliance Coordinator position and you have the skills and experience we’re looking for, please apply with an updated CV today.

Senior Compliance Manager

Kind Consultancy is working with a growing FinTech business which is currently seeking a Senior Compliance Manager to join them in a full-time, permanent role paying circa £70,000 with a hybrid work model based out of their London offices.

The Senior Compliance Manager will provide high-quality guidance across the business on regulatory and compliance matters, with key responsibilities including:

  • Delivering accurate advice on regulatory manners in a timely manner, including FCA Handbook requirements
  • Maintaining up to date knowledge of regulatory and industry developments and advising the senior team on the necessary actions ahead of regulatory change etc
  • Participating in key business projects, providing Compliance input
  • Making sure that the Compliance Manual and all relevant policies and procedures are kept up to date
  • Supporting colleagues through Compliance Investigations or Reviews
  • Where required by the Head of Compliance, liaising with the FCA and responding to regulatory information requests.
  • Contributing to a strong, positive Compliance culture by building good working relationships across the business

Our ideal candidate for the Senior Compliance Manager opportunity:

  • Has 3+ years of experience in Compliance roles within Financial Services – ideally with FinTech exposure
  • Demonstrates in-depth knowledge of the UK regulatory environment, including all relevant FCA Handbooks
  • Is an excellent communicator in writing and speech, able to quickly build lasting working relationships and to translate complex Compliance topics for a variety of audiences
  • Has a track record of successfully interpreting and applying new regulations for a Financial Services business
  • Is analytically minded and highly organised with exceptional attention to detail.
  • Is highly motivated, with a desire to drive business-wide improvement and create a positive Compliance culture.

If you’re interested in the Senior Compliance Manager opportunity and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

Director of Risk & Compliance

Kind Consultancy is working with a well-established and successful Financial Services organisation which is currently seeking a Director of Risk & Compliance to join them in a full-time, permanent role, predominantly remote with once per month travel to their West Midlands offices, paying up to £100,000 dependent on experience.

The Director of Risk and Compliance will lead the risk and compliance functions working within a dual-regulated financial services environment, ensuring that the organisation meets all regulatory requirements and cultivates a robust risk culture, with key responsibilities including:

  • Developing, implementing, and continuously enhancing policies, procedures, and frameworks to ensure compliance with all applicable regulations.
  • Monitoring regulatory changes and assessing their impact on the organisation, advising and supporting the business to adjust strategies accordingly.
  • Owning the Compliance Management System and ensure it meets with regulatory requirements, whilst remaining fit for purpose and delivering value for the business.
  • Liaising with regulatory bodies in a collaborative and transparent manner (PRA, FCA, ICO, etc.), ensuring timely and accurate reporting and submissions.
  • Supporting the board, executives and senior management to make informed decisions that consider regulatory and conduct risk.
  • Reviewing, guiding and escalating issues related to new propositions, business operations and identified incidents while taking care to ensure appropriate oversight, controls, and a customer centric approach is taken.
  • Maintaining a horizon scanning programme, including oversight of key regulatory systems and emerging risk landscapes.
  • Developing and maintaining strong relationships with key stakeholders by partnering and challenging risk and compliance control environments.
  • Leading the continuous development and maintenance of our risk management framework that identifies, evaluates, mitigates, and reports on risks in a dual-regulated environment.
  • Improving or establishing key risk indicators and reporting systems to monitor and manage risk exposure against risk appetite.
  • Investigating any breaches of risk appetite, suggesting mitigatory actions, or amendments to the business’ appetite and tolerance.
  • Owning the Risk Management System and ensuring it meets with regulatory expectations, whilst remaining fit for purpose and delivers value for the business.
  • Ensuring that risk management processes are integrated into all aspects of the business’s operations.
  • Managing the day-to-day implementation of the risk software system, ensuring it remains fit for purpose, information remains accurate and up-to-date, and the business uses the system proactively.
  • Fostering and improving a proactive risk culture across the organisation by embedding risk awareness into day-to-day operations and strategic decision-making.
  • Partnering with other departments (e.g. sales, finance, operations) to ensure integrated risk management and compliance across the business.
  • Developing long-term strategies to enhance risk management and compliance functions, aligning with the overall business strategy.
  • Designing and delivering on short-term action plans to close gaps and deliver on strategic goals.
  • Overseeing the strategic implementation of the risk management and compliance management systems, ensuring continuous improvement and regulatory compliance.
  • Developing, implementing, and maintaining data privacy policies, procedures, and frameworks to safeguard personal and sensitive information.
  • Ensuring the business’s data handling practices align with regulatory requirements and industry best practices.
  • Ensuring appropriate data retention, deletion, and security measures are in place to protect personal data.
  • Identifying, assessing, and mitigating privacy-related risks, embedding data protection principles across the business.
  • Supporting the completion of data protection impact assessments (DPIAs) for new projects, technologies, and processes that involve personal data.
  • Leading investigations into data and security incidents and data breaches, ensuring appropriate remediation and reporting procedures are followed.

Our ideal candidate for the Director of Risk & Compliance opportunity:

  • Holds one or more risk management qualifications, such as IRM Certificate or Diploma (or equivalent) and one or more compliance qualifications, such as ICA Certificate in Compliance or Diploma (or equivalent) – holding data privacy and information security qualifications would be advantageous, as would a specialist certification in risk management and compliance.
  • Has extensive knowledge of regulatory frameworks, including FCA/PRA requirements, and experience in fulfilling the Senior Management Function 16 (SMF16) role, ensuring effective risk governance and regulatory compliance.
  • Has a comprehensive understanding of the UK financial services regulatory systems, including the FCA handbook, and PRA rulebook, with specific knowledge of SYSC, ICOBS, PRIN, COCON, and Solvency II/Solvency UK – working knowledge of Introducing Appointed Representatives (IAR) compliance would be desirable.
  • Possesses a proven track record in a senior risk management and compliance role, ideally within financial services, or a regulated environment, with oversight of multiple risk categories.
  • Has expertise in managing a function against budget, identifying cost efficiencies, or areas requiring additional expenditure, and expertise in in risk oversight, ensuring robust internal controls, assurance frameworks, and compliance with industry standards such as ISO 31000 (Risk Management) and ISO 27001 (Information Security).
  • Has strong experience in advising and influencing senior executives and boards, providing strategic risk insights and ensuring risk considerations are embedded into decision-making.
  • Possesses a comprehensive understanding of data protection laws (e.g., GDPR), information security standards, and governance structures to safeguard organisational data.
  • Has extensive experience of writing and delivering risk and compliance reporting to a Non-Executive, Executive, and Senior Management audience.
  • Can demonstrate an inn-depth understanding of regulatory frameworks and industry standards, ensuring the organisation meets compliance requirements and maintains effective governance structures.
  • Has a track record of successfully implementing and monitoring risk frameworks, ensuring robust risk controls and providing oversight across business functions.
  • Has very strong interpersonal and communication skills to engage with the Executive Committee, senior leadership, and external regulators, effectively articulating risk-related insights and recommendations.
  • Is able to assess complex risk scenarios, make informed recommendations, and drive sound decision-making within a dynamic business environment.
  • Has expertise in overseeing compliance and risk governance structures, ensuring alignment with best practices and continuous improvement in management frameworks.
  • Is able to navigate regulatory changes, business challenges, and emerging risks while maintaining a strategic, solutions focused approach.
  • Displays extensive team leadership skills, with ability to lead and manage a small, technical team of subject matter experts.

If you have the necessary skills, knowledge, experience and qualifications and are interested in the Director of Risk & Compliance opportunity, please apply with an updated CV today.

Compliance Monitoring Officer

Kind Consultancy is working with a large, national Financial Services business which is currently seeking a Compliance Monitoring Officer to join them in a full-time, permanent position paying up to £32,000 with a hybrid work model requiring 2-3 in-office days per week in their Milton Keynes offices.

The Compliance Monitoring Officer will support the delivery of second line monitoring across the business, with key responsibilities including:

  • Contributing to the preparation of the Compliance Monitoring Plan, which is risk-based, and approved by the Group Risk & Compliance Director and Group Audit & Risk Committee.
  • Preparing regular, timely, relevant and concise reporting on the Monitoring findings for management, including recommendations for addressing any weaknesses identified.
  • Tracking and reporting on the progress of remedial actions and where appropriate, guiding management in implementing necessary improvements.
  • As required, acting as “Lead Monitoring Officer” to manage specific reviews and coordinate the activities of other Monitoring Officers in relation to that work.
  • Working closely with key business areas and stakeholders, for example the Case Checking Team, across the business to implement the agreed approach to Compliance Monitoring.
  • Staying updated on best practices and external developments in the area of Monitoring and ensure that learning is applied.
  • Undertaking special investigations as required in response to breaches or other issues arising.
  • Identifying and escalating at the earliest opportunity any significant regulatory issues to the line manager in a clear and accurate manner.
  • Conducting onsite visits as required to enable planning, testing and reporting to take place.

Our ideal candidate for the Compliance Monitoring Officer opportunity:

  • Must have relevant experience within Financial Services industry, with particular knowledge of mortgage services.
  • Has a sound understanding of FCA Regulation, including MCOB, ICOBS and DISP.
  • Is a team player, with the ability to work unsupervised.
  • Has a proven ability to build strong and effective working relationships with stakeholders.
  • Demonstrates consistently strong attention to detail and ability to deliver high quality written work and reporting.
  • Displays effective oral and written communication skills.
  • Has the confidence and credibility to provide appropriate and commercial challenge to the business.
  • Holding a professional mortgage qualification (CF1, CF6) or being willing to study for one would be desirable, as would holding a professional compliance qualification (ie. ICA Diploma or Advanced Certificate)

If you’re interested in the Compliance Monitoring Officer position and you have the necessary skills, knowledge and experience and live in or can commute to Milton Keynes, please apply with an updated CV today.

Third Party Oversight Specialist

Kind Consultancy is working with a leading Financial Services organisation which is currently seeking a Third Party Oversight Specialist to join them in a 6 month remote contract, inside IR35 paying up to £365 per day via umbrella.

The Third Party Oversight Specialist will focus on ensuring that the organisation’s Third Party Management function meets regulatory requirements and is manging risks within the set appetite, with key responsibilities including:

  • Actively partaking in the development of the Supplier Management Framework and supporting activities.
  • Utilising knowledge of the Regulatory environment to develop the supporting processes required to underpin regulatory compliance.
  • Contributing to Third Party Management reporting.
  • Ensuring procurement policies and processes are aligned to organisational strategy and values, enabling the business to grow through contracting with third parties.
  • Encouraging and supporting third party management compliance across the bank, providing guidance and knowledge transfer to the Supplier Relationship Manager (SRM) community and internal Subject Matter Experts.
  • Supporting Supplier Relationship Managers and business areas with Third Party Management, providing guidance, challenge and reviewing inputs.
  • Providing input into reporting on third party assessments, including trend analysis and key insights.
  • Developing, supporting the management of the Third Party Management process, continually looking for ways to improve.
  • Regularly checking for regulatory changes or notifications, providing overview and potential impact of any relevant Outsourcing and Third-Party regulatory activity to key stakeholders.
  • Supporting the Assurance activities in relation to Third Party Risk Management.
  • Ensuring processes and procedures within Supplier Management comply with regulations.

Our ideal candidate for the Third Party Oversight Specialist contract:

  • Has a good knowledge of Risk Processes and SS2/21
  • Has a strong understanding of the current UK regulatory environment, especially as it relates to Third Party Risk Management
  • Demonstrates strong analytical and problem-solving skills.
  • Is highly articulate with excellent interpersonal & communication skills, the ability to influence in a collaborative manner and the confidence and credibility to present to large groups on topics relating to Third Party Management
  • Has a substantial track record of work in a regulated environment and / or with suppliers.
  • Has working knowledge of relevant Microsoft software, including Project, Visio; Excel; PowerPoint, SharePoint and Word.

If you’re interested in the Third Party Oversight Specialist contract and you have the necessary skills, knowledge and experience, please apply with an updated CV today.

Senior Compliance Monitoring Manager

Kind Consultancy is working with a succesful, growing Challenger Bank which is currently seeking a Senior Compliance Monitoring Manager to join them in a full-time, permanent role based in their West Midlands office.

The Senior Compliance Monitoring Manager will focus on delivering a risk-based Compliance Monitoring plan, tailored to the organisation’s customers and products, with key responsibilities including:

  • Managing delivery of the annual Compliance Monitoring plan, ensuring timely delivery of compliance monitoring activities to ensure adherence to both regulatory and internal policy
  • Undertaking and managing the Compliance Monitoring team in the completion of compliance monitoring activities
  • Producing timely management reports, identifying areas of non-compliance with internal policy, regulatory requirements and the internal control framework
  • Reviewing, monitoring and tracking actions from reports completed by external auditors, ensuring a timely and satisfactory closure is achieved and evidenced by an audit trail
  • Cultivating and developing an enthusiastic and engaging team, encouraging open dialogue with all colleagues to engender trust and drive continuous improvement.
  • Demonstrating creative thinking, challenging existing processes and proposing new ways of working to maximise efficiency.
  • Adding value by tailoring Compliance Monitoring activities to a variety of challenges as they arise and encouraging team members to do the same
  • Reviewing and challenging existing reporting mechanisms and formats to ensure that Compliance Monitoring reporting is engaging, visual and clearly directs the recipient to the key areas of concern or interest.
  • Adopting an open-minded approach to problem solving, seeking pragmatic and cost-effective solutions to business and regulatory issues and subsequently ensuring that the team measure and monitor the performance of those solutions, allowing for swift identification of ongoing and repeat issues
  • Representing Compliance Monitoring at stakeholder and client facing meetings

Our ideal candidate for the Senior Compliance Monitoring Manager opportunity:

  • Demonstrates experience and understanding of the FCA Handbook, specifically PRIN, SYSC, COCON, CONC, COBS, BCOBS, MCOB, DISP and SUP in addition to the Payment Services Regulations (PSR), with the ability to apply this knowledge to day-to-day decision making.
  • Has 5+ years of experience working in a Compliance role within Financial Services, with experience of managing team performance.
  • Is an excellent communicator, able to adapt their style to provide pragmatic feedback and guidance both verbally and in written reports
  • Is an engaging team leader, inspiring reports to produce high quality, value-adding outputs
  • Has a track record of succesful risk-based decision making, and of influencing key stakeholders to reduce regulatory and conduct risks
  • Is confident in managing their own workload and deliverables, ensuring high standards of quality and monitoring
  • Is able to interpret regulatory developments and apply them to the organisation’s activities
  • Holds one or more relevant industry qualifications such as the International Compliance Association (ICA) GRC Diploma (not essential but highly desirable)

If you’re interested in the Senior Compliance Monitoring Manager opportunity and you have the necessary skills, knowledge and experience and are based in or can commute to the West Midlands, please apply with an updated CV today.

Training & Competence Supervisor

Kind Consultancy is working with a succesful, growing Wealth Management firm which is currently seeking a Training & Competence Supervisor to join them in a full-time, permanent role paying up to £45,000 with a hybrid work model requiring 2-3 in-office days per week in their Birmingham office.

The Training & Competence Supervisor will support the delivery of an effective Training & Compliance function, implementing and maintaining high standards, with key responsibilities including:

  • Providing compliance guidance and training to relevant employees of the business
  • Drafting and updating Training & Compliance policies and procedures
  • Working closely with the Head of Compliance to support all business areas with compliance related issues
  • Understanding complex management and regulatory information and translating it into easy to understand forms for key stakeholders
  • Conducting regular internal reviews to ensure that compliance procedures are followed
  • Ensuring that everyone connected to the firm’s regulated business has the skills, knowledge, and expertise to carry out their role appropriately (including non-advisory employees)
  • Developing clearly defined criteria and procedures, setting out the specific point when someone will be assessed as being competent.
  • Measuring and reporting meaningful KPI’s which reflect the needs of the business and allow for measurement of potential risk to the business.
  • Maintaining appropriate records to evidence compliance with the FCA’s Training and Competency requirements, documenting all aspects, from the recruitment of individuals, induction and initial training, through to attaining and maintaining competency.
  • Ensuring all staff (including new staff) are aware of the firm’s complaints handling procedures.
  • As instructed by the Head of Compliance, review any complaints against the firm and deal with them in accordance with the Regulator’s complaints handling rules

Our ideal candidate for the Training & Competence Supervisor role:

  • Has a background in IFA or Mortgage related work
  • Has significant experience of delivering training, preferably relating to compliance within Financial Services
  • Has an in-depth understanding of current UK Financial Services regulations
  • Holding a Level 4 Diploma in Regulated Financial Planning would be highly desirable

If you have the skills, qualifications, knowledge and experience we’re looking for, you live in or can commute to Birmingham and you’re interested in the Training & Competence Supervisor position, please apply with an updated CV today.

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