Assurance Officer

Kind Consultancy is currently working with a national Financial Services network which is currently seeking an Assurance Officer to join their Compliance team, on a full-time, permanent basis with a remote work model.

The Assurance Officer will report to the Assurance Team Lead and actively and support and monitor network-member businesses, conducting Assurance meetings and upholding the professional standing of the network, with key responsibilities including:

  • Ensuring that Member firms are current with Assurance requirements and assisting in the implementation of any necessary changes.
  • Conducting assurance reviews for applicant members, demonstrating a hands-on approach to compliance assessments.
  • Answering calls on the compliance line, providing direct support to members navigating compliance inquiries.
  • Assisting the Assurance Team Lead
  • Contributing to a culture of training and development through educational initiatives
  • Actively contributing to the compliance team by supporting colleagues

Our ideal candidate for the Assurance Officer opportunity:

  • Has previous exposure to Commercial Finance, audits, reviews and Financial Services regulations
  • Is familiar with Information Technology, including competence tracking.
  • Can quickly understand and analyse complex information.
  • Demonstrates good problem-solving skills.
  • Has strong verbal and written communication abilities, able to clearly and concisely convey information.
  • Displays exceptional attention to detail for accurate compliance assessments.
  • Has a track record of thorough documentation and record-keeping.
  • Has a strong customer service mindset for member support.

If you’re interested in the Assurance Officer position and you have the skills and experience we’re looking for, please apply with an updated CV today.

Dispute Resolution Officer

Kind Consultancy is working with a leading Motor Finance firm which is currently seeking a Dispute Resolution Officer to join their Compliance team in their Blackburn offices. This is a full time permanent position paying up to £40,000, with a hybrid work model requiring at least 1 in-office day per week.

Reporting to the Compliance Manager, the Dispute Resolution Officer will:

  • Assist the Compliance Manager to ensure business is compliant with regulations
  • Promote a positive compliance culture
  • Deliver excellent customer service and efficient complaint resolution
  • Acknowledge, investigate and respond to complaints in accordance with the associated regulation and internal expectations
  • Provide the business with compliance advice and recommendations
  • Organise complaint records, ensuring all compliance logs are kept up to date
  • Assist with the delivery of the Compliance Management Framework
  • Assist the business in maintaining compliance and adhering to policies and procedures, highlighting risks and areas of improvement to Compliance Manager
  • Ensure customers receive fair and good outcomes at all times
  • Stay up to date with relevant regulations, guidance and best practices

Our ideal candidate for the Dispute Resolution Officer:

  • Has experience of working in an FCA regulated financial services business
  • Has previously worked in a retail environment – preferably the motor trade
  • Has a proven ability to interpret regulatory requirements and communicate them effectively
  • Has at least 2 years previous experience working in a Compliance role
  • Has a proven track record of supporting businesses in a risk/compliance function

If you’re interested in the Dispute Resolution Officer opportunity and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

Head of Compliance & MLRO

Kind Consultancy is working with a successful, established trading and investment brokerage which uses a modern, technology-led approach to give UK investors access to international exchanges. This firm has retained Kind Consultancy to recruit a new Head of Compliance & MLRO to join their London offices in a permanent role paying £120,000.

The Head of Compliance & MLRO will have responsibility for oversight of the firm’s compliance and reporting to the directors, with key responsibilities including:

  • Ensuring the business fulfils it’s obligations relating to SMCR (including implementation and oversight) and Conduct rules
  • Establishing, implementing and maintaining policies and procedures that ensure compliance of the organisation under all relevant regulations
  • Researching and understanding any changes in regulation, assessing how they apply to the business and advising the directors of any likely implications of changes to internal policies.
  • Advising and assisting the directors on regulatory matters including on the implications of future business strategies.
  • Carry out regulatory reporting and notifications and, as required, due diligence reviews
  • Maintaining the firm’s Compliance Manual, FCA Register standing information and Directory persons listing.
  • Designing, maintaining and carrying out the Compliance Monitoring Program: Monitoring and, on a regular basis, assessing the adequacy and effectiveness of the measures and procedures put in place, and the actions taken to address any deficiencies in compliance
  • Taking the lead in the ICARA process: Working with directors to ensure that the review is carried out at the beginning of each business year and on any material change to business plans, and that the ICARA adequately reflects the risks facing customers, the market, and the business itself in a manner appropriate to the scale, nature and complexity of the firm’s products and services.
  • Recruiting, training and managing Compliance Team members as appointed
  • Approving marketing and all other public/customer facing communications.
  • Acting as the business’s representative in all interactions with the FCA
  • Overseeing operational compliance with CASS; and reporting to the organisation’s governing body in respect of that oversight.
  • Responsibility for the establishment and maintenance of effective CASS systems and controls.
  • Responsibility for the Firm’s policies and procedures for countering the risk that the Firm might be used to further financial crime.
  • Acting as the MLRO, undertaking Controlled Function SMF16, establishing and maintaining effective anti-money laundering systems and controls.
  • Developing and maintaining anti-money laundering and counter-terrorist financing policy in line with evolving statutory and regulatory obligations.
  • Creating and maintaining the money laundering risk-based approach and the risk assessment of the Firm’s customers, products, and services.

For the Head of Compliance & MLRO opportunity, we’re looking for candidates who:

  • Currently hold or have recently held Head of Compliance and MLRO titles
  • Have substantial knowledge of trading and investments, ideally gained through previous Prime Brokerage experience
  • Have an in-depth understanding of all relevant UK Financial Services regulations including FCA Handbooks
  • Have well-developed people management and team leadership skills
  • Are excellent communicators, able to translate complex regulatory issues for a variety of audiences
  • Have a successful track record of leading Compliance functions within Financial Services
  • Holding one or more relevant professional qualifications would be desirable

Note this position will require FCA Approval and enhanced screening for all candidates.

If you’re interested in the Head of Compliance & MLRO role and have the necessary skills, knowledge and experience, please apply with an updated CV today.

Compliance Advisory / Policy Lead

Kind Consultancy is working with a fast-growing Consumer Credit business that is currently seeking a Compliance Advisory / Policy lead to join their team in Cheshire in a permanent role with a hybrid work model paying up to £55,000.

Reporting to the Head of Compliance, the Compliance Advisory / Policy Lead will provide proficient advice and assist the company on a wide range of compliance matters, including regulatory and conduct risk issues, ensuring ongoing compliance with all obligations under the regulatory regime. Key responsibilities will include:

  • Leading and managing  the Compliance Advisory/Policy and Risk Events team on a day-to-day basis
  • Ensuring that the business attains the highest standards of conduct and regulatory compliance, in all areas of business operation, to meet all appropriate regulatory and legislative requirements by working closely with first line colleagues to fully embed the regulatory compliance framework
  • Providing subject matter expert advice and guidance as appropriate (CONC, DISP, PERG, SYSC etc.) as well as providing horizon scanning overviews of relevant Compliance matters, escalating risks and issues of concern to the Legal and Compliance Director
  • Undertaking analysis and reviews to support management of the Policy Framework, including governance of policies
  • Creating, reviewing and updating policies, processes, and procedures, overseeing the implementation and embedding of these where appropriate
  • Meeting regulatory/legislative timescales providing well-structured, well-considered summaries of proposed regulatory change to the business and collating responses to the regulator as required
  • Reviewing and providing advice on business owned policies, and procedures as appropriate, ensuring they are aligned to regulatory requirements
  • Writing, reviewing and communicating Compliance owned policies and procedures, ensuring they remain up to date, and regulatory and conduct requirements are articulated clearly for the business to adhere to
  • Helping to ensure timely identification and clear/concise communication to the business of regulatory and conduct developments and their implications
  • Monitoring and assessing changes in the regulatory environment, issuing accurate and concise updates, providing additional commentary and insight on areas of interest for the business
  • Advising on regulatory compliance matters and provide technical guidance, support and feedback on regulatory issues

Our ideal candidate for the Compliance Advisory / Policy Lead opportunity:

  • Has proven Compliance advisory experience within Financial Services (CONC).
  • Has past experience of providing written and verbal advice to 1st Line business areas on the implications of regulatory requirements, of drafting policies, advisory notes/memos, operating processes and procedures and of conducting gap analyses of business processes against regulatory requirements and making recommendations for change.
  • Has demonstrable expertise in consumer credit requirements, preferably gained within the Motor Finance industry.
  • Has detailed technical knowledge and understanding of the following (as a minimum): FCA sourcebooks – PRIN, CONC, DISP, SYSC and legislative frameworks such as the AML, Consumer Credit, Data Protection Act including GDPR.
  • Has a sound understanding of the FCA’s expectations in relation to the treatment of vulnerable customers.
  • Has detailed knowledge of Consumer Duty and delivery of good customer outcomes.
  • Has well developed analytical skills and the ability to distil complex information into high level Briefing Notes/reports.
  • Can analyse and translate regulations into workable policies, processes and procedures.
  • Communicates clearly and concisely on complex regulatory compliance issues in a manner that is understandable for risk focused stakeholders at all levels within the business.
  • Can draft documents/reports to a high standard using Microsoft Office tools.
  • Takes a risk based pro-active approach to regulatory and conduct issues.

If you’re interested in the Compliance Advisory / Policy Lead opportunity, you have the knowledge, skills and experience we’re looking for and you live in or can commute to Cheshire, please apply with an updated CV today.

Senior Compliance Manager

Kind Consultancy is working with a successful Challenger Bank which is currently seeking a Senior Compliance Manager to join them in a full-time, permanent role based in their Birmingham offices with a hybrid model requiring 2 in-office days per week and paying circa £80,000.

The Senior Compliance Manager act as subject matter expert across all areas of FCA regulation, with key responsibilities including:

  • Applying experience and understanding of the FCA Handbook to day-to-day decision making and the provision of advice.
  • Maintaining awareness of the latest commercial and technical developments
  • Ensuring that all identified areas of conduct and regulatory risk are clearly documented and mapped back to an assessment of performance against risk appetite, in line with the organisation’s Enterprise Wise Risk Management Framework
  • Engaging with the FCA and internal stakeholders to provide information or responses to queries, potentially including detailed data requests in relation to areas such as arrears management, operational resilience etc.
  • Managing a team to analyse potentially complex regulatory publications and interpreting them into key messages of relevance to the bank’s activity.
  • Acting as a proactive collaborator with relevant departments to ensure regulatory requirements are met and changes are well understood and planned for.
  • Supporting colleagues in the creation of responses to regulatory consultation papers as required.
  • Maintaining a risk-based approach in decision making, ensuring appropriate escalation of causes of concern to senior management where required.
  • Championing sound risk management practices, including identification, analysis, monitoring, reporting and controls, engaging with Risk colleagues to ensure consistent messaging across the Division.
  • Effectively prioritising multiple tasks for both self and others over a variety of time periods, spanning from daily activities through to longer term project engagements.
  • Implementing and maintaining effective controls to support accurate and insightful data analysis and reporting.
  • Using company data and existing operational reporting to measure delivery of good customer outcomes and to identify key areas of conduct and regulatory risk.
  • Reviewing and challenging existing reporting mechanisms and formats to ensure that Compliance MI is engaging, visual and clearly directs the recipient to the key areas of concern or interest.

Our ideal candidate for the Senior Compliance Manager opportunity:

  • Holds one or more relevant industry qualifications such as the International Compliance Association (ICA) GRC Diploma.
  • Has a minimum of five years of experience working in a compliance role and managing team performance.
  • Can effectively adapt communication styles to provide feedback and guidance both verbally and in written reports.
  • Can demonstrate risk-based decision making, and the ability to influence key stakeholders to drive the regulatory agenda
  • Is confident in managing their own workload and deliverables, ensuring high standards of quality and advice
  • Is able to interpret regulatory developments and apply them to the bank’s activities.

If you’re interested in the Senior Compliance Manager role and you have the skills, knowledge, experience and qualifications we’re looking for, please apply with an updated CV today.

Compliance Policy & Advice Manager

Kind Consultancy is working with a well-established Retail Financial Services firm which is currently seeking a Compliance Policy & Advice Manager to join them in a full-time, permanent role paying circa £55,000 (dependent on experience) and based in their West Midlands office with a hybrid work model.

As part of the Risk team, the Compliance Policy & Advice Manager will provide sound, accurate and commercial advice on regulatory (conduct and prudential risk) matters affecting the firm, with key responsibilities including:

  • Managing and leading a small team of Compliance Business Partners.
  • Providing advice and guidance to the business on technical regulatory issues, utilising broad Financial Services knowledge to contribute to policy changes to in-house regulations, analysing the impact of regulatory changes, appreciating when potential issues require escalating, and ensuring the implementation of any required changes to internal policies and procedures.
  • Developing team knowledge and competence in technical areas, minimising the impact of staff turnover and maintaining continuity of support.
  • Ensuring that the business attains the highest standards of conduct and data protection regulatory compliance, in all areas of business operation, meeting all appropriate regulatory and legislative requirements
  • Providing subject matter expert advice on all conduct related regulatory sourcebooks (BCOBS, MCOB, ICOB, CONC, PERG, SYSC etc.) as well as providing horizon scanning overviews of relevant Prudential Compliance matters.
  • Meeting regulatory and legislative timescales, providing well-structured, well-considered summaries of proposed regulatory change to the business and collating responses to the regulator as required.
  • Participating in, and at times leading, projects and initiatives in support of improving the processes and products offered to customers
  • Producing MI and regulatory update reports for presentation at various levels of committees including regulatory timeline updates to the Executive and the Board.

Our ideal candidate for the Compliance Policy & Advice Manager opportunity:

  • Has 5 or more years of retail banking or building society experience with a minimum of 3 years exposure to Compliance/Risk activity.
  • Has proven team leadership experience and excellent spoken and written communication skills and the ability to communicate with and present to, a wide range of stakeholders at all levels of seniority
  • Is educated to A level standard or equivalent and holds a Regulatory/Compliance qualification, e.g. FPC, CeMap, AdvCeMap, CERGI.
  • Is highly computer-literate

If you have the skills, experience and qualifications we’re looking for and you’re interested in the Compliance Policy & Advice Manager role, please apply with an updated CV today.

Compliance Review Officer

Kind Consultancy is working with a national Mortgage & Protection network which is currently seeking a Compliance Review Officer to join them in a full-time, permanent role paying £25,000 – £29,000 dependent on experience. The organisation’s head offices are in the East Midlands but for this role they are open to fully-remote work.

Reporting the Compliance Manager, the Compliance Review Officer will assess client files to ensure member firms are fully compliant with regulations and company standards, with key responsibilities including:

  • Monitoring and maintaining adherence to FCA guidelines and other regulatory obligations.
  • Ensuring that network standards are adhered to by all Appointed Representatives and their Advisers, in line with internal sales processes and procedures.
  • Conducting desk-based checks to ensure complete sales documentation for mortgage and insurance product sales have been uploaded to the appropriate CRM system.
  • Carrying out desk-based analysis of mortgage and insurance product recommendations and sales documentation issued by Appointed Representatives and their Advisers.
  • Producing reports and maintain records of such analysis as specified by the Internal Compliance Manager/Compliance Director.
  • Building strong relationships with key stakeholders, championing good customer outcomes.
  • Providing appropriate guidance to Appointed Representatives, their Advisers and their employees where routine monitoring identifies scope for improvement or where assistance has been requested.
  • Reporting wilful and uncorrected deficient advice and/or documentation and agreeing on the appropriate remedial action.
  • Maintaining ongoing competency through development of personal training plans in conjunction with the Internal Compliance Manager

Our ideal candidate for the Compliance Review Officer opportunity:

  • Is CeMAP qualified (or willing to work toward it)
  • Has at least 2 years of experience in a similar role within the Financial Services sector
  • Has knowledge of systems of control and able to follow clearly defined procedures
  • Is a confident user of Microsoft Office suite i.e. Excel, Word etc.
  • Has a good grounding and understanding of working within a Regulatory environment
  • Has demonstrable supervisory skills and excellent verbal and written communication skills
  • Is able to analyse information with a view to making informed decisions
  • Can facilitate and deliver appropriate training, liaising with the training manager where necessary
  • Is a good team player, but with an ability to work under own initiative

If you have the skills, qualifications and experience we’re looking for and you’re interested in the Compliance Review Officer opportunity, please apply with an updated CV today.

Interim Head of Compliance

Kind Consultancy is working with a fast-growing Motor Finance business based near the Manchester area which is currently seeking an Interim Head of Compliance to join them on a 6 month contract paying circa £700 per day with a hybrid work model.

The Interim Head of Compliance will oversee a team of 5, with key responsibilities including:

  • Providing regulatory advice to the wider business
  • Interpreting new relevant regulatory developments and translating these into policy and procedure updates and alterations
  • Holding overall responsibility for the business’s compliance framework
  • Liaising with relevant regulatory bodies as needed
  • Evaluating any potential regulatory breaches and making recommendations on next steps as needed

For the Interim Head of Compliance opportunity, we’re looking for candidates who:

  • Has 5+ years of experience in senior Compliance roles within Financial Services
  • Has a track record of successful team management and leadership
  • Holds a relevant Compliance qualification
  • Has up to date and in-depth knowledge of the current regulatory agenda

If you’re interested in the Interim Head of Compliance contract and you have the skills, experience and knowledge we’re looking for, please apply with an up to date CV today.

Head of Compliance

Kind Consultancy is working with a long-standing and highly respected Insurance business which is currently seeking a Head of Compliance to join them in a permanent, predominantly remote role requiring one day per month in their Birmingham offices.

Reporting to the Executive Head of Governance, Risk & Compliance, the Head of Compliance will build and mature a regulatory and conduct risk-aware culture throughout the business, and will maintain an effective and efficient compliance framework, designing programmes and leading the Compliance team. Key responsibilities will include:

  • Performing the SMF16 (Compliance Oversight) function under SM&CR.
  • Overall responsible for oversight of the firm’s compliance framework, and reporting to the governing body in respect of the firm’s responsibility in regulatory matters.
  • Acting as the first point of contact for regulatory bodies including FCA, PRA and FOS. Dealing with general and complex queries from the regulatory authorities.
  • Reporting quarterly to the Risk and Compliance Committee, detailing progress on the compliance plan, new compliance risks, a compliance risk assessment, and other items.
  • Maintain the firm’s Management Responsibilities Map and other governance tools and leading the compliance update in Risk and Compliance Committee meetings.
  • Providing oversight of the Compliance function’s day-to-day activities.
  • Ensuring timely and accurate submission of required regulatory reporting including RMAR (Retail Mediation Activities Return), Internal reports to the Board, ad-hoc regulatory requests, and other items.
  • Responding to any alleged breaches of regulations by the firm, by evaluating or recommending the initiation of investigative procedures.
  • Liaising with regulatory bodies/industry bodies and peer groups to ensure best compliance practices.
  • Ensuring compliance oversight and sign-off on customer documentation, marketing, and financial promotions as required by the FCA.
  • Establishing a compliance plan detailing regulatory changes, activities and resources that are applicable to the organisation
  • Ensuring training is provided to the business on compliance and regulatory areas for all employees, Senior Managers, Executive Managers/Directors, and Non-Executive Directors.
  • Overseeing the complaints process, including reporting to Senior Management, the Executive Committee and Board.

 

Our ideal candidate for the Head of Compliance position:

  • Holds a recognised compliance certification, or equivalent, at an advanced level;e.g. ICA Advanced Certificate, Diploma, etc. and is Cert CII (Chartered Insurance Institute) qualified [Essential]
  • Has over 5 years post qualification experience in Compliance roles within Financial Services and 3 years of line management experience
  • Has in-depth knowledge of the FCA and PRA regulatory framework, inc. PROD, ICOBS, SYSC, etc.
  • Holds experience of working in a compliance/governance environment and of planning and overseeing projects
  • Has strong IT skills and is a confident user of Microsoft 365
  • Has strong leadership and managerial skills
  • Has excellent collaboration skills – someone who can work well with and influence all levels of the organisation from the Board through to all staff – and excellent communication skills, with the ability to explain complex framework items in non-governance language

If you’re interested in the Head of Compliance opportunity and you have the skills, qualifications and experience we’re looking for, please apply with an updated CV today.

Compliance Business Partner (Advisory)

Kind Consultancy is working with a well-established and respected Retail Financial Services business which is currently seeking a Compliance Business Partner to join their West Midlands office in a full-time, permanent role with a hybrid work model paying up to £55,000.

The Compliance Business Partner will provide sound, accurate and commercial advice on regulatory (conduct and prudential risk) matters affecting the business, that will enable the business to operate in accordance with industry best practice as well as meeting regulatory standards. Key responsibilities will include:

  • Managing and leading a small team of Compliance Business Partners.
  • Developing and extending the team’s knowledge and competence in technical areas to minimise the impact of staff turnover and maintain continuity of support.
  • Providing advice and guidance to the business on technical regulatory issues, utilising broad financial services knowledge to contribute to policy changes to in-house regulations, analysing the impact of regulatory changes, appreciating when potential issues require escalating and ensuring the implementation of any required changes to internal policies/procedures.
  • Ensuring that the organisation attains the highest standards of conduct and data protection regulatory compliance, in all areas of business operation, to meet all appropriate regulatory and legislative requirements by working closely with first-line colleagues to fully embed the business’s regulatory compliance “Traceability Matrix”.
  • Providing subject matter expert advice on all conduct-related regulatory sourcebooks (BCOBS, MCOB, ICOB, CONC, PERG, SYSC etc.) as well as providing horizon scanning overviews of relevant Prudential Compliance matters.
  • Meeting regulatory/legislative timescales by providing well-structured, well-considered summaries of proposed regulatory change to the business and collating responses to the regulator as required.

Our ideal candidate for the Compliance Business Partner (Advisory) role:

  • Has 5+ years of experience working in Financial Services and 3+ years of exposure to Compliance/Risk activity.
  • Has proven team leadership experience.
  • Is educated to at least A Level (or equivalent) standard and holds Regulatory/Compliance qualifications eg. FPC, CeMAP, AdvCeMAP, CERGI
  • Has excellent oral and written communication skills and the ability to communicate with and present to, a wide range of stakeholders from customer-facing assistants to Senior Executive level staff.
  • Is highly computer-literate

If you’re interested in the Compliance Business Partner (Advisory) position, you’re based in or can commute to the West Midlands and you have the skills and experience we’re looking for, please apply with an updated CV today.

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