Kind Consultancy is working with a leading Financial Services brand which is currently seeking a Client Service Advisor to join them in a 6 month contract position, paying £258 per day via umbrella with a hybrid work model requiring 2 in-office days per week in their London office.

The Client Service Advisor will be the primary point of contact for Business Banking Clients making telephone and e-mail enquiries relating to Debit Cards and Cash Management, with key responsibilities including:

• Front line support for Business Banking clients, via email and telephony, navigating internal partnerships and activities to deliver a timely and accurate service
• Providing real-time technical support for all Business Banking online payment and card channels.
• Forming strong client relationships through regular verbal communication, understanding clients’ business and priorities.
• Client advisory through proactive analysis,
• Identifying operational efficiencies, repair reduction and self-service opportunities.
• Tailoring your service approach according to client needs to influence positive ‘client satisfaction’ survey responses.
• Prompt hand-off to the complaints team of any customer driven complaint received

Our ideal candidate for the Client Service Advisor contract:

• Has previous experience in a similar Client Service role within Financial Services
• Has a problem-solving mindset and excellent communication skills, with the ability to troubleshoot and explain technical issues clearly over the phone.
• Has a good understanding of Banking, Card Operations, Cash Management, Payment Clearings and Corporate Card Programs.
• Demonstrates strong interpersonal, analytical, problem solving, organisational, prioritisation, decision-making, and conflict resolution skills.
• Is able to recognise and escalate key operational risks facing clients and the company.
• Is a team player, able to collaborate with multiple functions from Operations through to Product and the Front Office teams, in order to provide a seamless delivery to the client.

If you’re interested in the Client Service Advisor contract and you have the necessary skills, knowledge and experience and you’re based in or can commute to London, please apply with an up to date CV today.