Branch Team Leader

Kind Consultancy is working with a well-established Retail Financial Services business which is currently seeking a Branch Team Leader to join them in the East Midlands, to be based in one of their branches in Nottinghamshire or Derbyshire, with occasional travel to other branches as needed. This is a full-time, permanent role paying up to £28,000 dependent on experience.

The Branch Team Leader will be responsible for the overall running of the branch’s delivery of great customer service, the organisations business objectives and compliance with all regulatory responsibilities including conduct rules, with key activities including:

  • Acting as a point of contact and guidance on the day-to-day business operations, customer enquiries, complaints and general customer interactions
  • Ensuring the safeguarding of vulnerable customers by making sure that vulnerability and care needs are proactively identified, recorded and service is tailored appropriately to support the customer’s needs.
  • Completing regular monitoring activity to ensure and evidence compliance with all regulatory and health and safety obligations.
  • Building enduring relationships and working collaboratively with the wider savings teams, branches and other departmental functions. Supporting other team leaders within the branch network, acting as a strong united team.
  • Leading by example including the opening of new accounts, answering telephone calls and achieving sales objectives.
  • Proactively keeping on top of business information providing teams with timely updates on changes and information important to their role, such as controls, process, policy, product and regulation.
  • Encouraging, facilitating, and supporting community engagement activity in the local area.
  • Representing the organisation at local events and business meetings as required.
  • Setting and communicating clear team goals, delegate tasks, allocating resource and set deadlines
  • Supporting personal development of colleagues, identifying training and development needs and providing regular coaching.
  • Carrying out branch colleague appraisals in accordance with the colleague handbook and HR guidance (including monthly 121’s and end of year PDRs).
  • Inspiring and motivating colleagues to achieve business goals providing recognition for high performance and reward or accomplishments.
  • Nurturing a positive and productive organisational culture, building trust through effective feedback and open and honest communication.
  • Listening to colleagues’ feedback, resolving issues of conflict

Our ideal candidate for the Branch Team Leader opportunity:

  • Has previous experience in a Supervisor or Team Leader position, with the ability to lead and motivate people
  • Has a full, clean driving licence and their own vehicle
  • Is passionate about the delivery of excellent Customer Service
  • Has well developed Organisational and Time Management skills
  • Having experience of work within Financial Services or another Regulated Environment would be beneficial as would knowledge of BCOBS and associated Regulations
  • Is educated to GCSE standard or equivalent
  • Is a strong team player, personable and approachable, with excellent communication skills

If you’re based in the East Midlands, have the skills and experience we’re looking for, and are interested in the Branch Team Leader opportunity, please apply with an updated CV today.

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