Insurance Resolution Specialist

Kind Consultancy is working with a Financial Services regulatory organisation which is currently seeking an Insurance Resolution Specialist to join them in a permanent, full-time role paying up to £60,000. This role has a hybrid working model requiring 2 days per week to be based in-office in London.

The Insurance Resolution Specialist will focus on customer claims situations involving failed firms, working with the relevant regulators, Insolvency Practitioners and Brokers, with key responsibilities including:

  • Regularly engaging with relevant parties, Insolvency Practitioners, Run-off Agents, and Brokers of the failed firms you have ownership of
  • Managing and monitoring the progress and performance of each estate, working with key stakeholders to deliver the strategy of the run down of the failed firm
  • Working closely with Run-off Agents to ensure optimised processes are in place to secure the right outcomes for customers and levy payers
  • Utilising management information to ensure the effective management of claims (new claims, open claims, reserving philosophy maintained, claims progression)
  • Providing technical support and approval of valid payments on insurance claims within required SLAs in line with the organisation’s rules
  • Managing and facilitating large claims within the failed firm estate, attending Joint Settlement Meetings
  • Managing the closure of estates, ensuring any follow-on activity is planned and delivered

Our ideal candidate for the Resolution Manager opportunity:

  • Has very strong knowledge of Insolvency, Claims Processing, Payment Processing and Technical Issues Resolution gained from work within Insurance
  • Has expert knowledge of the rules, policies, and regulatory processes relevant to Insurance within the UK
  • Has a track record of successfully managing expectations of senior stakeholders internally and externally
  • Demonstrates a strong level of awareness of current operational procedures followed by insurers in the management of insurance claims across a range of products, and a thorough understanding of Policyholder Protection Rules and their application to insurance contracts and claims
  • Possesses in-depth knowledge of the law and practice of insurance contracts and their application in resolving policy coverage issues

If you have the skills, knowledge and experience we’re looking for, you’re based in or can commute to London and you’re interested in the Insurance Resolution Specialist role, please apply with an updated CV today.

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