Quality Assurance Analyst

Kind Consultancy is working with the Financial Services division of a franchised retail business which is currently seeking a Quality Assurance Analyst to join their head offices in Northamptonshire in a permanent, full time role paying circa £25,000.

The Quality Assurance Analyst will be responsible for first line of defence audit activity, working closely with management to monitor compliance by Appointed Representative and Company Store Managers.

Key responsibilities of the Quality Assurance Analyst will include:

  • Coordinating and planning to ensure that all audits are carried out and conducted in a timely manner
  • Conducting telephone audits on applications and contracts completed by Franchisees to assess compliance.
  • Monitoring g for compliance as it relates to the Operations Manual, the Financial Services Agreement, regulated Fixed Sum Loan Agreements, Hire Purchase Agreements, Modifying Agreements, or Hire Agreements
  • Reporting comprehensive Audit results in a timely and accurate manner per policy and guidelines
  • Conducting random phone audits based on Health Risk Report metrics for active Franchisees under the direction of the Portfolio and Compliance Managers
  • Developing and maintaining robust training documentation for both internal associates and the Franchise Network and external sales team
  • Delivering training to Appointed Representatives and Store Managers as a preventative measure where potential issues are identified

Our ideal candidate for the Quality Assurance Analyst position:

  • Has previous experience of work  within Financial Services or another regulated environment, preferably in a Quality Assurance role
  • Is able to work to own initiative, with the ability to self-manage.
  • Has a professional telephone manner
  • Has excellent computer skills and knowledge including Microsoft Office
  • Is a strong communicator in both writing and speech

If you’re interested in the Quality Assurance Analyst opportunity, you live in or can commute to Northamptonshire and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

Mortgage Advice Quality Assurance

Kind Consultancy is working with a successful national Mortgage Network which is currently seeking a Mortgage Advice Quality Assurance professional to join their Mortgage division in a full-time permanent role paying up to £28,000, with a hybrid work model based out of their Birmingham offices (following a fully office-based training period).

Reporting to the Mortgage Advice Support Team Leader, the Mortgage Advice Quality Assurance role will focus on monitoring the quality of advice given by the network’s Mortgage Advisors and provide feedback to the Regional Supervision Managers and Area Supervision Managers or Practice Supervisors, with key responsibilities including:

  • Reviewing allocated cases to assess suitability of advice and adherence to TCF principles, recording activity and outcomes in line with departmental standards and SLA’s.
  • Ensuring that case checks are completed in a timely manner ensuring and in accordance with Network standards ensuring full audit evidenced of case assessments in Toolbox.
  • Ensuring performance management is maintained in supporting departmental case check objectives.
  • Building positive, beneficial relationships with Advisers through regular contact and feedback provided to them.
  • Reporting any breaches of Network and FCA guidelines.
  • Identifying and communicating potential adviser training needs in line with T&C Scheme, Procedures and Processes, providing feedback to the Field Supervision team, where minimum standards are not met.
  • Maintaining personal knowledge of FCA regulatory and internal guidance and procedural changes to ensure accurate assessment of files.

Our ideal candidate for the Mortgage Advice Quality Assurance opportunity:

  • Must hold CeMAP or equivalent (CF1/R01 and CF6)
  • Has 3+ years of recent experience within UK Financial Services
  • Has good knowledge of MCOB, ICOB, the current Mortgage Market and the Suitability of Advice Principles
  • Has a good standard of education (GCSE Maths/English grade C or above)

If you’re interested in the Mortgage Advice Quality Assurance position and you have the skills, knowledge and experience we’re looking for and you’re based in or can commute to Birmingham, please apply with an updated CV today.


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