Credit Underwriter

Kind Consultancy is working with a succesful alternative Financial Services business which is currently seeking a Credit Underwriter to join them in a full time role paying up to £60,000 with a hybrid work model requiring 1 day per week in their West Midlands offices.

The Credit Underwriter will assess and analyse lending and settlement applications, authorising applications in accordance with discretionary lending authorities and within the organisation’s Risk Management framework and Risk Appetite statements, with key responsibilities including:

  • Assessing, authorising and monitoring lending within delegated discretion, as outlined in the Commercial Credit Risk Policy and procedures.
  • Assessing and monitoring lending propositions outside own lending discretion, presenting recommendations to the Head of Credit Risk and Board Risk Committee.
  • Managing the organisation’s problem debt connections within procedures  in order to protect outstanding loans, agreeing work-out strategies with the Head of Credit Risk as appropriate, to minimise the risk of loss.
  • Supporting other colleagues in Credit Risk, ensuring that all colleagues are fully trained, performing to role requirements and are aware of all regulatory and compliance controls.
  • Contributing to an environment of continual improvement and encourage recommendations for change.
  • Ensuring that credit risk activities are conducted in accordance with policies and procedures, and that all regulatory requirements are met.
  • Monitoring all lending and risk assets and delivering agreed management information including risk assessment reporting to the Audit and Board Risk Committee.

Our ideal candidate for the Credit Underwriter opportunity:

  • Is ACIB qualified with knowledge of Commercial and Corporate banking.
  • Has a good track record in credit financial analysis & decision making across all asset classes in commercial or corporate lending.
  • Demonstrates sound credit judgement gained through experience of holding substantial discretionary lending authorities in excess of £1million
  • Is able to make robust and difficult lending decisions including knowing when to decline lending proposals.
  • Has very strong operational knowledge of bank processes and Financial Services regulations
  • Is familiar with banking technology, payment systems and processes, telephony etc
  • Has good knowledge of risk management policies and procedures
  • Has Relationship Management experience, preferably with exposure to problem debt
  • Has previously worked with treasury instruments/products
  • Is highly numerate, with well developed problem solving and analytical skills

If you have the necessary skills, knowledge and experience, are based in or can commute to the West Midlands, and are interested in the Credit Underwriter opportunity, please apply with an updated CV today.

Head of Compliance – SMF16

Kind Consultancy is working with a well-established healthcare insurance provider which is currently seeking a Head of Compliance to join them in a full-time, permanent role with a hybrid work model requiring one day per week in their West Midlands offices, paying up to £90,000 dependent on experience.

The Head of Compliance will encourage and maintain a regulatory and conduct risk-aware culture within the business, supporting regulated entities in complying with the regulatory requirements set by the FCA, PRA and internal policy standards, with key responsibilities including:

  • Holding SMF16 (Compliance Oversight)
  • Delivering an effective, efficient, and proportionate compliance framework for the business, ensuring the framework is sufficiently robust and delivers value beyond pure compliance with regulation; i.e. view and implement compliance as an enabler.
  • Interpreting high-level regulatory themes, publications, rules and guidance into real-world framework and process guidance.
  • Fulfilling a “Compliance Lead” role in various conversations and meetings around the business.
  • Championing the compliance function, its purpose, activities, and value.
  • Supporting the Risk & Compliance Director in ensuring the organisation monitors and, on a regular basis, assesses its adequacy and effectiveness (including any actions to address identified deficiencies) in the business’ compliance with obligations.
  • Ensuring the compliance and advisory function provides effective, accurate and timely support to the business, colleagues falling under SM&CR, and wider stakeholders.
  • Managing and directing Compliance resource, including personal and professional development, performance management, job satisfaction, etc.
  • Managing a Compliance Monitoring Framework (CMF) and associated components.
  • Managing the business’ Management Responsibilities Map (MRM) and updating individual Statements of Responsibility (SoR).
  • Managing the regulatory approvals and regulatory returns process (e.g. via FCA Connect and FCA RegData)

Our ideal candidate for the Head of Compliance – SMF16 opportunity:

  • Must have previously held SMF 16
  • Must have 5+ years of experience in Regulatory Compliance work within Financial Services, preferably within Insurance
  • Holds a relevant Compliance qualification
  • Demonstrates advanced knowledge of FCA and PRA regulatory framework; e.g. ICOBS, SYSC, PRIN, etc.
  • Has extensive experience of interpreting UK Financial Services regulation into actionable briefing documents and workstreams
  • Has 3 or more years of line management experience within a dedicated and specialist compliance / assurance team
  • Has experience of working in a small, specialist compliance or assurance environment
  • Displays a good understanding of insurance customer communications, claims and sales processes and of the Consumer Duty, four outcomes, and cross-cutting principles
  • Demonstrates an understanding of how to educate the wider business on compliance matters
  • Has experience of compliance report-writing, with the ability to tailor content for different audiences

If you have the necessary skills, knowledge and experience, are based in or can commute to the West Midlands and are interested in the Head of Compliance role, please apply with an updated CV today.

Financial Resilience Review Officer

Kind Consultancy is working with an exciting, fast-growing Mortgage & Protection network which is currently seeking a Financial Resilience Review Officer to join them in a permanent position paying up to £30,000 with a hybrid work model based in  their East Midlands offices following a fully in-office training period.

The Financial Resilience Review Officer will conduct Financial resilience reviews for the network on an ongoing basis, including assessments of Appointed Representative (AR) firms, individual controllers and advisors. Key responsibilities will include:

  • Maintaining records of new firms, controllers, advisers, and trainees on the network systems, cross referencing with the network database and scheduling appropriate reviews
  • Updating records to remove firms, controllers, advisers, and trainees that have left the network
  • Conducting desk-based financial reviews within agreed authority levels to sign off the reviews with recommendations made – including documenting personal assets and liabilities and recommending a risk level, ensuring tasks are followed up until fully completed
  • Identifying and managing high risk -controllers, advisers and trainees implementing regular reviews, updating systems and advisers’ records.
  • Providing appropriate guidance to Appointed Representatives and their advisers where routine monitoring identifies areas for improvement, for example non-payment of any credit commitment
  • Reporting any areas of risk identified to the line manager and Regional Compliance Manager, agreeing remedial action where appropriate
  • Producing MI reports as directed and maintaining records of all decisions concerning financial reviews
  • Reporting any breaches in line with the network Breaches policy, ensuring a record is held on file
  • Improve other network staff members understanding of the financial FIT check requirements

Our ideal candidate for the Financial Resilience Review Officer:

  • Demonstrates knowledge of FCA Handbook and FIT requirements
  • Is able to maintain and follow defined procedures, with the confidence to make suggestions for improvement to internal procedures.
  • Is confident in analysis and understanding of Management accounts, business practice and records
  • Has excellent verbal and written communication skills
  • Is focussed on the delivery of good customer outcomes, with a can-do approach
  • Is a confident user of the Microsoft Office suite i.e., Excel, Word etc
  • Holding a relevant financial services qualification i.e., AAT or ICEAW qualification, CeMAP or equivalent professional qualification would be highly desirable

If you’re interested in the Financial Resilience Review Officer opportunity and you have the necessary skills, knowledge and experience and are based in or can commute to the East Midlands, please apply with an updated CV today.

Assistant Product Governance Manager

Kind Consultancy is working with a succesful, growing alternative Financial Services business which is now seeking an Assistant Product Governance Manager to join them in a full-time, permanent role with a hybrid work model requiring 2 days per week in their Birmingham offices, with a competitive annual salary.

The Assistant Product Governance Manager will assist the Product Governance Manager in the ongoing stewardship of all existing Products and Services and the execution of all Product led operational processes, with key responsibilities including:

  • Supporting the delivery of non-material Product Review actions.
  • Proactively monitoring, interpreting and cascading changes in market trends and customer behaviour to improve Product Development.
  • Supporting the execution of Customer outcome monitoring.
  • Supporting in delivery of the firm’s product reviews using the Product Review Framework to maximise regulatory adherence, customer experience, commercial return, legal position, and process compliance.
  • Working closely with the Chief Compliance Officer and Risk teams to understand where the organisation’s product suite can provide Fair value and evolve with regulation.
  • Supporting the management of Product literature and digital collateral to meet regulatory and internal policy.
  • Assisting with the delivery of ‘regulatory led’ customer communications.
  • Supporting on key activity including Bank Rate changes, Changes in General and/or Product Terms, Product Training and process such as CASS/CoP reporting.
  • Working with key business stakeholders to drive the effective delivery of good customer outcomes within the business’s existing products/services identified via the Product Outcome dashboard.
  • Supporting the Product Governance Manager in maintaining and deepening existing strategic relationships to adhere to internal governance and maximise commercial return through driving mutual value within the partnership.
  • Supporting on delivery of activity related to risks & controls, audit actions and Risk acceptances, control testing/sampling including improvement plans, providing first line oversight.

Our ideal candidate for the Assistant Product Governance Manager:

  • Has a minimum of 1 year in a Compliance role with experience of Product Reviews
  • Shows a keen interest in and understanding of commercial banking products and is familiar with Customer Outcome Testing
  • Demonstrates strong knowledge of the requirements of a Product Review and the regulatory, commercial, operational and consumer duty aspects of its consideration.
  • Has a good understanding of Risk and Control management and ongoing self-assessment requirements.
  • Has experience of working with third parties and the expectations and governance required.

If you’re interested in the Assistant Product Governance Manager opportunity, you have the necessary skills and experience and you live in or can commute to Birmingham, please apply with an updated CV today.

Director of Risk & Compliance

Kind Consultancy is working with a well-established and successful Financial Services organisation which is currently seeking a Director of Risk & Compliance to join them in a full-time, permanent role, predominantly remote with once per month travel to their West Midlands offices, paying up to £100,000 dependent on experience.

The Director of Risk and Compliance will lead the risk and compliance functions working within a dual-regulated financial services environment, ensuring that the organisation meets all regulatory requirements and cultivates a robust risk culture, with key responsibilities including:

  • Developing, implementing, and continuously enhancing policies, procedures, and frameworks to ensure compliance with all applicable regulations.
  • Monitoring regulatory changes and assessing their impact on the organisation, advising and supporting the business to adjust strategies accordingly.
  • Owning the Compliance Management System and ensure it meets with regulatory requirements, whilst remaining fit for purpose and delivering value for the business.
  • Liaising with regulatory bodies in a collaborative and transparent manner (PRA, FCA, ICO, etc.), ensuring timely and accurate reporting and submissions.
  • Supporting the board, executives and senior management to make informed decisions that consider regulatory and conduct risk.
  • Reviewing, guiding and escalating issues related to new propositions, business operations and identified incidents while taking care to ensure appropriate oversight, controls, and a customer centric approach is taken.
  • Maintaining a horizon scanning programme, including oversight of key regulatory systems and emerging risk landscapes.
  • Developing and maintaining strong relationships with key stakeholders by partnering and challenging risk and compliance control environments.
  • Leading the continuous development and maintenance of our risk management framework that identifies, evaluates, mitigates, and reports on risks in a dual-regulated environment.
  • Improving or establishing key risk indicators and reporting systems to monitor and manage risk exposure against risk appetite.
  • Investigating any breaches of risk appetite, suggesting mitigatory actions, or amendments to the business’ appetite and tolerance.
  • Owning the Risk Management System and ensuring it meets with regulatory expectations, whilst remaining fit for purpose and delivers value for the business.
  • Ensuring that risk management processes are integrated into all aspects of the business’s operations.
  • Managing the day-to-day implementation of the risk software system, ensuring it remains fit for purpose, information remains accurate and up-to-date, and the business uses the system proactively.
  • Fostering and improving a proactive risk culture across the organisation by embedding risk awareness into day-to-day operations and strategic decision-making.
  • Partnering with other departments (e.g. sales, finance, operations) to ensure integrated risk management and compliance across the business.
  • Developing long-term strategies to enhance risk management and compliance functions, aligning with the overall business strategy.
  • Designing and delivering on short-term action plans to close gaps and deliver on strategic goals.
  • Overseeing the strategic implementation of the risk management and compliance management systems, ensuring continuous improvement and regulatory compliance.
  • Developing, implementing, and maintaining data privacy policies, procedures, and frameworks to safeguard personal and sensitive information.
  • Ensuring the business’s data handling practices align with regulatory requirements and industry best practices.
  • Ensuring appropriate data retention, deletion, and security measures are in place to protect personal data.
  • Identifying, assessing, and mitigating privacy-related risks, embedding data protection principles across the business.
  • Supporting the completion of data protection impact assessments (DPIAs) for new projects, technologies, and processes that involve personal data.
  • Leading investigations into data and security incidents and data breaches, ensuring appropriate remediation and reporting procedures are followed.

Our ideal candidate for the Director of Risk & Compliance opportunity:

  • Holds one or more risk management qualifications, such as IRM Certificate or Diploma (or equivalent) and one or more compliance qualifications, such as ICA Certificate in Compliance or Diploma (or equivalent) – holding data privacy and information security qualifications would be advantageous, as would a specialist certification in risk management and compliance.
  • Has extensive knowledge of regulatory frameworks, including FCA/PRA requirements, and experience in fulfilling the Senior Management Function 16 (SMF16) role, ensuring effective risk governance and regulatory compliance.
  • Has a comprehensive understanding of the UK financial services regulatory systems, including the FCA handbook, and PRA rulebook, with specific knowledge of SYSC, ICOBS, PRIN, COCON, and Solvency II/Solvency UK – working knowledge of Introducing Appointed Representatives (IAR) compliance would be desirable.
  • Possesses a proven track record in a senior risk management and compliance role, ideally within financial services, or a regulated environment, with oversight of multiple risk categories.
  • Has expertise in managing a function against budget, identifying cost efficiencies, or areas requiring additional expenditure, and expertise in in risk oversight, ensuring robust internal controls, assurance frameworks, and compliance with industry standards such as ISO 31000 (Risk Management) and ISO 27001 (Information Security).
  • Has strong experience in advising and influencing senior executives and boards, providing strategic risk insights and ensuring risk considerations are embedded into decision-making.
  • Possesses a comprehensive understanding of data protection laws (e.g., GDPR), information security standards, and governance structures to safeguard organisational data.
  • Has extensive experience of writing and delivering risk and compliance reporting to a Non-Executive, Executive, and Senior Management audience.
  • Can demonstrate an inn-depth understanding of regulatory frameworks and industry standards, ensuring the organisation meets compliance requirements and maintains effective governance structures.
  • Has a track record of successfully implementing and monitoring risk frameworks, ensuring robust risk controls and providing oversight across business functions.
  • Has very strong interpersonal and communication skills to engage with the Executive Committee, senior leadership, and external regulators, effectively articulating risk-related insights and recommendations.
  • Is able to assess complex risk scenarios, make informed recommendations, and drive sound decision-making within a dynamic business environment.
  • Has expertise in overseeing compliance and risk governance structures, ensuring alignment with best practices and continuous improvement in management frameworks.
  • Is able to navigate regulatory changes, business challenges, and emerging risks while maintaining a strategic, solutions focused approach.
  • Displays extensive team leadership skills, with ability to lead and manage a small, technical team of subject matter experts.

If you have the necessary skills, knowledge, experience and qualifications and are interested in the Director of Risk & Compliance opportunity, please apply with an updated CV today.

2nd Charge Underwriter

Kind Consultancy is working with a specialist mortgage lender which is currently seeking a 2nd Charge Underwriter to join them in a full-time, permanent role based in their Hertfordshire office, paying up to £45,000.

The 2nd Charge Underwriter will underwrite 2nd Charge Mortgage applications in accordance with the firm’s lending criteria, policies and procedures, with key responsibilities including:

  • Underwriting and assessing loan documentation, including valuation reports and requesting additional information from brokers where required, highlighting any concerns
  • Carrying out checks on the applicants and properties and assessing their suitability for the loan applied for
  • Proactively managing a pipeline of mortgage applications which will include chasing outstanding information from third parties and providing timely updates to introducers which will help ensure service excellence is maintained
  • Recommending and referring cases to Credit Committee where credit committee approval is required.
  • Liaising with introducers, valuers and solicitors
  • Overseeing cases from inception through to completion

Our ideal candidate for the 2nd Charge Underwriter opportunity:

  • Demonstrates a strong understanding of FCA regulation
  • Has significant experience underwriting mortgage applications, specifically with 2nd Charge exposure.
  • Holding CeMAP is not essential but would be desirable
  • Is well organised with exceptional attention to detail
  • Works well as part of a team
  • Is highly articulate with good written and verbal communication skills

If you’re interested in the BTL Underwriter role and you have the relevant knowledge, skills and experience and live in or can commute to Hertfordshire, please apply with an updated CV today.

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