You are here: / Lynsey Moore

Head of Financial Crime Operations

Kind Consultancy is working with an already succesful and still growing FinTech bank which is currently seeking a Head of Financial Crime Operations to join their team in a full-time, permanent role with a hybrid work model requiring up to 3 in-office days per week in their London offices.

This is an opportunity to join a succesful brand during an exciting period of growth, developing and defining their approach to Financial Crime and Fraud operations, with key responsibilities including:

  • Defining clear priorities and directing Fraud and Financial Crime Operations strategy, working with product teams to convert the transformation roadmap into pragmatic resolutions.
  • Harnessing market research and data analysis to guide decision-making, improve processes and pre-empt emerging trends.
  • Recognise and categorise customer needs and potential opportunities to ensure the business remains competitive and innovative.
  • Creating and enhancing fully compliant Financial Crime and Fraud policies, procedures and processes, with a focus on quantifiable performance and transparent ownership.
  • Leading and mentoring a small team of Process Managers, driving everyday operational delivery and encouraging ongoing professional development.
  • Collaborating with a range of stakeholders, both internal and external, to enact the Financial Crime Transformation roadmap.

Our ideal candidate for the Head of Financial Crime Operations opportunity:

  • Has substantial experience with and current knowledge of emerging technologies and process methodologies.
  • Possesses expert-level knowledge of Financial Crime Operations and Fraud Operations, with a track-record of scaling and enacting strategic transformations.
  • Is an analytically-minded critical-thinker, with strong data analysis and interpretation skills.
  • Has previous experience in growth environments with exposure to bank accounts
  • Demonstrates excellent stakeholder management and engagement skills, including product collaboration and working with outsourced partners.
  • Can navigate cross-functional teams while managing risk and executing effectively.

If you have the necessary skills, knowledge and experience, are based in or can commute to London and are interested in the Head of Financial Crime Operations position, please apply with an updated CV today.

Lending Administration Officer

Kind Consultancy is working with a succesful and growing challenger bank which is currently seeking a Lending Administration Officer to join them in a full-time 12-month fixed-term contract based in their West Midlands offices.

The Lending Administration Officer will provide efficient administration support to customers and Relationship Managers, with key responsibilities including:

  • Liaising with Credit Underwriting staff to ensure all approval conditions and Terms & Conditions Schedules are understood and deliverable
  • Ensuring facility letters are issued on a timely basis, are accurate and include all agreed terms and conditions and are duly accepted by customers within agreed timescales
  • Collaborating with external law firms to ensure all facility documentation, including security documentation, is completed accurately and mitigates the bank’s risks, where appropriate
  • Ensuring that internal procedures are satisfactorily completed prior to new facility drawdown (including property valuations, security perfection and pre-conditions)
  • Maintaining timely and accurate Salesforce records to ensure progression of deals is documented appropriately
  • Taking all agreed fees and recording these accurately on Salesforce
  • Ensuring drawdowns are properly co-ordinated, authorised and correctly loaded on the banking system
  • Managing the release of security, seeking the appropriate approval, as required
  • Updating bank systems on a timely basis to accurately reflect terms of approved facilities
  • Identifying and recommending ideas for process efficiencies

For the Lending Administration Officer we’re looking for candidates who:

  • Have strong operational knowledge of bank processes and key regulatory/legal issues and of banking technology, payment systems and processes, telephony etc.
  • Have working knowledge of Facility Letters and Security documents
  • Have experience of working with Business, Commercial and Corporate customers within a Financial Services/Banking context
  • Demonstrate excellent communication and listening skills
  • Are highly numerate, solution focussed and results driven
  • Display consistently strong attention to detail
  • Holding a banking qualification would be desirable

If you’re interested in the Lending Administration Officer opportunity, you have the necessary skills, knowledge and experience and you’re based in or can commute to the West Midlands, please send an updated CV today.

Business Risk and Controls Manager

Kind Consultancy is working with an established and still-growing alternative Financial Services business which is currently seeking a Business Risk and Controls Manager to join them in a full-time role paying circa £70,000 with a hybrid work model based out of their Birmingham office.

Reporting to the Head of Business Risk, key responsibilities of the Business Risk and Controls Manager will include:

  • Leading and coordinating first-line risk sampling and control assessment activities to ensure efficient and insightful execution.
  • Assisting business units in achieving and maintaining compliance with the organisation’s RCSA framework.
  • Acting as a trusted advisor and subject matter expert to business teams on Operational Risk matters.
  • Providing coaching and support to develop team knowledge and confidence in Risk Management practices.
  • Identifying areas for improvement in risk controls and collaborating with teams to implement effective mitigation strategies.
  • Contributing to the continual enhancement of the organisation’s non-financial risk profile through proactive engagement and feedback loops.
  • Monitoring and reporting on risk themes, incidents, trends and control effectiveness to senior stakeholders.
  • Promoting a strong risk culture across the organisation, fostering a shared sense of ownership and accountability.
  • Ensuring, through monitoring, that appropriate levels of sampling are undertaken across the business, directly undertaking the sampling as agreed upon with the Head of Business Risk or the Executive Committee.
  • Acting as secretary to the Operational Risk Committee.
  • Providing regular reporting on outcomes, trends, recommendations, and risk profiling to committees as appropriate.
  • Periodically reviewing the Incidents with the second line.

Our ideal candidate for the Business Risk and Controls Manager opportunity:

  • Has proven experience in Operational Risk management within Financial Services.
  • Demonstrates a strong understanding of risk control frameworks, including RCSA, control testing, and issue management.
  • Displays excellent analytical skills and attention to detail, with the ability to interpret risk data and develop actionable insights.
  • Is a confident communicator with the ability to influence and engage stakeholders across different levels.
  • Has excellent knowledge of risk management policies and procedures, and of Business, Commercia and Corporate banking customers.
  • Demonstrates an extensive understanding of Operational Risk Frameworks, policies and procedures.
  • Has operational knowledge of bank processes and key regulatory/legal issues.
  • Is analytically minded with a problem-solving approach
  • Holding a relevant qualifications in risk management or compliance would be highly desirable (e.g., IRM, PRMIA, GARP, ICA)

If you have the skills, knowledge and experience we’re looking for, you’re based in or can commute to Birmingham and you’re interested in the Business Risk and Controls Manager opportunity, please apply with an updated CV today.

Senior Recruitment Consultant

Kind Consultancy is the Midlands’ leading Financial Services & Banking recruitment agency, dedicated to specialist roles within Banking & Financial Services. In the decade since Kind Consultancy was founded, we have built a reputation for harnessing our industry knowledge to deliver tailored recruitment and executive search results to our clients, continually growing our customer base through our commitment to outstanding customer service. Now, we work with the biggest global banks, new Fintech start-ups and organisations of every size in between, connecting businesses to game-changing talent faster and more efficiently than any generalist recruiter.

We have an outstanding company culture and have been certified by, as well as being one of the inaugural recipients of, the People’s Platform Award – an award recognising companies that meet verified benchmarks for their commitment to fostering an employee-centric company culture.

As part of our ongoing success and growth, we’re now looking for a Senior Recruitment Consultant, ideally, one who has previous experience working on Financial or Professional Services roles, to join us in a permanent, full-time role with a hybrid work model requiring 3 days per-week in our Lichfield office. Previous Financial Services exposure is not essential, we’re looking for 3 or more years of Recruitment experience and the professionalism and communication skills needed to maintain the above-and-beyond customer service and client care that Kind Consultancy is known for. This is an active desk with regular roles coming in from Financial Services and Banking clients and you will be expected to develop account management experience and the ability to bring on new clients using strong business development skills.

Our head office is in Lichfield, but our client base includes organisations all over the world

What can Kind Consultancy offer you?

  • Excellent salary
  • Market-leading uncapped bonus scheme
  • Company Pension
  • Healthcare
  • Life Assurance
  • 2 days per week Working From Home
  • 25 days holiday + bank holidays
  • Early finish on Fridays
  • Quarterly and Annual incentives and trips

We will also:

  • Provide ongoing training on both recruitment techniques and industry knowledge.
  • Provide full administrative support.

We have a collaborative culture that you will become part of. Our team works together, helping each other and pushing each other to achieve all that we can, individually and collectively. We are also dedicated to helping you succeed and develop your career further.

Our Offices

Shire House, Birmingham Road
Lichfield, WS14 9BW

Call Us

Telephone:
(+44) 121 643 2100

Email Us

Email:
enquiries@kindconsultancy.com

A specialist recruitment and executive search firm specialising in interim and permanent Governance, Risk, Compliance, Complaints, Financial Crime and Change & Transformation roles across Financial Services

Copyright © 2025 Kind Consultancy

Registered Address: Kind Consultancy Ltd – St. James House St. James Square CHELTENHAM Gloucestershire, England GL50 3PR

Data Protection Certificate

Get in touch

Select Region

Hello there, it looks like you're browsing our UK website from outside the UK. Would you like to switch to our US site?

Yes No