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Governance and Compliance Manager

Kind Consultancy is working with one of the UK market leaders in payroll and payments, which is currently seeking a Governance and Compliance Manager to join them on a 12-month fixed term contract, paying a competitive salary, predominantly remote requiring travel to their Birmingham office a couple of times a month.

Supporting the Group Head of Compliance, the Governance and Compliance Manager will deliver operations governance and compliance at the 2nd line of defence, sustaining standards for a diverse range of products and services, with key responsibilities including:

  • Assisting the Group Head of Compliance with policy setting to inform the business on all applicable regulatory matters.
  • Delivering on product governance, and implementation of key Governance, Risk and Compliance projects under senior leadership.
  • Maintaining and enhancing a highly effective, engaging, and dynamic GRC education and awareness programme in consultation with specialist stakeholders, leveraging methods and forums to sustain standards of compliance and nurture good conduct and ethical behaviours.
  • Staying up-to-date and informing the business on statutory and regulatory changes, keeping codes of practice pragmatic but capable of influencing the right behaviours.
  • Sustaining governance expectations for the business and cascading to the Supplier Assurance Manager to integrate into the supplier assurance programme.
  • Supporting the implementation of a principles-based GRC culture to compliment the corporate governance framework, good conduct and ethics.
  • Developing the organisation’s certifications approach to successfully maintain the certifications programme in collaboration with other stakeholders.
  • Supporting the Group Head of Compliance with the development of Group statements that unequivocally convey regulatory requirements, whilst upholding principles and raising awareness (for example to anti-modern slavery and human trafficking, codes of conduct, whistleblowing, and conflicts of interest).
  • Providing high quality but expedient practical stakeholder consultations, advisory and bid support, and customer audit activities on corporate governance matters to sustain the reputation of our brand.
  • Supporting the preparation of regulatory submissions.

Our ideal candidate for the Governance and Compliance Manager fixed-term contract:

  • Is qualified to a Degree level, preferably in a field related to Governance, Risk and Compliance and / or has 5 or more years of demonstrable and practical experience sustaining Compliance with internationally recognised standards and regulations.
  • Displays strong presentation, policy and report writing skills.
  • Is an effective communicator and influencer with multi-stakeholder groups to create great employee experiences.
  • Has a customer-centric approach to work, with both internal and external stakeholders.
  • Can make informed decisions about enforcing company policies and practices.
  • Has extensive knowledge and experience of statutory and regulatory requirements.

If you’re interested in the Governance and Compliance Manager fixed term contract and you have the necessary skills, knowledge and experience, please apply with an updated CV today.

Head of Financial Crime

Kind Consultancy is working with a fast-growing alternative Financial Services firm which is currently seeking a Head of Financial Crime to join them in a permanent, full-time hybrid role based out of their West Midlands offices and paying from £90,000 to £110,000.

Leading the Financial Crime team, the Head of Financial Crime will hold overall responsibility for the implementation and execution of the organisation’s Financial Crime framework, including AML, CTF, Sanction Compliance, Fraud Standards, CDD, KYC and ABC, with key activities including:

  • Providing input to policies and suggesting policy enhancements whilst identifying MI reporting requirements for critical Financial Crime metrics to continuously build on the organisation’s Financial Crime defence position within the 1st line
  • Developing and maintaining key risk indicators to support the firm’s Financial Crime risk appetite, working with 2nd line to operationalise the risk appetite monitoring and reporting on compliance.
  • Holding responsibility for Financial Crime Data requirements and needs, ensuring a list of key data fields essential to Financial Crime processes are collated and maintained
  • Providing input and guidance to the 1st line business units for the Financial Crime Business Wide Risk Assessment
  • Creating and executing industry standard quality assurance frameworks to regularly assess the organisation’s position on Financial Crime
  • Writing professional briefings and papers to governance committees at Executive and Board level with the firm’s current state of play and providing clear plans to further enhance Financial Crime Operations
  • Working closely with the MLRO, providing status updates and briefing progress on new regulatory developments and Financial Crime enhancements.
  • Holding line management responsibility for the Financial Crime team, responsible for their performance delivery and performance management and development, providing coaching and continuous improvements with overall accountability on the delivery outputs in Financial Crime projects or workstreams.
  • Taking a leading role in driving change and innovation for Financial Crime projects and regulatory changes now and in the future, understanding FCA requirements and expectations within Financial Crime
  • Overseeing the reporting and investigation of suspicious activity reporting liaising with the MLRO

Our ideal candidate for the Head of Financial Crime opportunity:

  • Must hold a recognised Financial Crime qualification, holding other Banking qualifications would also be beneficial
  • Has in-depth operational knowledge of bank processes and key regulatory/legal issues
  • Possesses substantial knowledge of banking technology, payment systems and processes, telephony etc
  • Has extensive experience of leading and delivering SME Financial Crime teams and frameworks including compliance requirements and expectations (ideally within commercial banking)
  • Has extensive people leadership experience and presentation, analytical and communication skills
  • Is highly numerate and an analytical thinker

If you’re interested in the Head of Financial Crime position and you have the necessary skills and qualifications, please submit an updated CV today.

Customer Outcomes Manager

Kind Consultancy is working with a fast-growing alternative Financial Services firm which is currently seeking a Customer Outcomes Manager to join them in a hybrid position based out of their West Midlands offices, paying up to £70,000.

The Customer Outcomes Manager will be responsible for customer outcomes, quality measurement and testing, with key activities including:

  • Leading a team that reviews key lending and savings customer journeys to assess whether positive customer outcomes are being achieved.
  • Managing and motivating the Customer Outcomes team, fostering a culture of accountability, collaboration, and development.
  • Managing capacity planning and resource allocation to meet operational demands.
  • Championing a customer-centric approach, ensuring a positive customer experience for all customers throughout the customer journey.
  • Establishing and maintaining a framework and plan for measuring and testing outcomes and quality, ensuring that customers in vulnerable circumstances are included.
  • Utilising outcome data to identify and investigate root causes and trend analysis for testing.
  • Conducting different methods of customer journey review to determine whether a good outcome has been achieved based on the member’s individual circumstances.
  • Chairing calibration sessions with the Customer Outcomes team to ensure consistency in outputs and the raising and resolution of any remedial actions, including risk events.
  • Providing appropriate and constructive feedback to support colleagues in identifying improvements and training requirements, thereby improving outcomes and quality of service.
  • Producing MI and reporting, including presentation, insight, and challenge at internal governance meetings to support the organisation’s decision-making.
  • Continuously identifying opportunities to enhance the customer journey and operational processes, improving outcomes, efficiency, quality, and service.
  • Acting as an advocate of good customer outcomes and quality measurements for all business or transformational change initiatives.

Our ideal candidate for the Customer Outcomes Manager position:

  • Has substantial experience in the Financial Services sector with extensive knowledge in loans and savings.
  • Has a track record of successfully managing and developing high-performing teams.
  • Is passionate about delivering service excellence and a drive to achieve the best outcome for the customer.
  • Has a practical approach to decision-making, skilled at considering the bigger picture in subjective environments.
  • Is adaptable, with a flexible mindset to balance workload and schedule with multiple and competing priorities.
  • Possesses good knowledge of operational processes and experience in process optimisation and efficiency enhancements.
  • Is focussed on accuracy and quality, with evidence of utilising data analysis to influence operational decisions.
  • Demonstrates a good understanding of regulatory compliance and risk management.
  • Displays strong communication and interpersonal skills, with the ability to effectively guide and influence internal and external stakeholders.

If you’re interested in the Customer Outcomes Manager opportunity, you have the skills, knowledge and experience we’re looking for, and you’re based in or can commute to the West Midlands, please apply with an updated CV today.

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