Lynsey Moore - Kind Consultancy

Head of Prudential Risk – 6 Month FTC

17 June 2024

Kind Consultancy is working with a fast-growing Challenger Bank which is currently seeking a Head of Prudential Risk to join them in a 6-month fixed-term-contract, paying £60,000 – £80,000 with a hybrid work model requiring 2 in-office days per week in London.

The Head of Prudential Risk will report to the Prudential Risk Director, providing oversight of liquidity, capital and market risk management, with key responsibilities including:

Day-to-day oversight of prudential risks including capital management, liquidity management and treasury and market risk management.
Reviewing relevant ALCO papers and providing 2LOD commentary where required
Undertaking the annual review of risk appetite (liquidity, IRRBB etc)
Supporting the annual review of the ICAAP
Supporting ongoing horizon scanning and reporting of regulatory and market developments

Our ideal candidate for the Head of Prudential Risk contract:

Has experience of working in a small or medium bank in either the first or second line
Has technical knowledge and experience in Prudential Risk (preferably with a focus on Liquidity Risk Management)
Demonstrates strong stakeholder management skills
Has good communication skills and is a strong sense of teamwork

If you have the skills, knowledge and experience we’re looking for, you’re interested in the Head of Prudential Risk contract and you live in or can commute to London, please apply with an updated CV today.

Compliance Officer – Contract

17 June 2024

Kind Consultancy is working with a Commercial Finance organisation which is currently seeking a Compliance Officer to join them on a 3-month contract basis paying up to £300 per day via umbrella.

The Compliance Officer will work with Commercial Finance businesses across the UK, actively supporting and monitoring their compliance, with key responsibilities including:

Ensuring firms are current with assurance requirements, assisting in the implementation of any necessary changes.
Completing assurance reviews for businesses looking to join the organisation, demonstrating a hands-on approach to compliance assessments.
Assisting the Assurance Team Lead in various tasks and activities
Actively contributing to the Compliance team by supporting colleagues on various tasks.
Providing weekly updates on progress and performance to relevant stakeholders

Our ideal candidate for the Compliance Officer contract:

Demonstrates problem-solving skills and is analytically minded
Has strong knowledge of UK regulatory requirements, including FCA regulations (CONC/Consumer Duty) and AML legislation.
Has previous Audit or Quality Assurance experience within regulated Financial Services – ideally with exposure to Commercial Finance
Has detailed knowledge and experience of identifying key Conduct and Compliance risks.
Has excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organisation and clearly and concisely convey complex information.
Displays exceptional attention to detail for consistently accurate compliance assessments.
Having past experience of auditing brokers would be beneficial, as would familiarity with competence tracking software

If you’re interested in the Compliance Officer contract and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

Consumer Duty Lead

22 March 2024

Kind Consultancy is working with a Financial Services business based in the Midlands which is currently seeking a Consumer Duty Lead to join them in a contract running until July 2024, outside IR35 and requiring 2 on-site days per week.

The organisation is looking for an experienced Consumer Duty SME (Subject Matter Expert) to take the lead on embedding new processes in the organisation to become BAU. For the Consumer Duty Lead contract we’re looking for candidates with past experience of:

Testing outcomes
Embedding Fair Value assessments
Looking at the quality of MI
Carrying out assessments and providing actions
Going through the Consumer Duty journey, having supported and advised other businesses on the embedding phase

If you have the skills, knowledge and experience we’re looking for, you’re based in or can commute to the Midlands and you’re interested in the Consumer Duty Lead contract, please apply with an updated CV today.

Customer Resolution Associate

11 March 2024

Kind Consultancy is working with a successful, growing Motor Finance business which is currently seeking a Customer Resolution Associate to join them in a full time, permanent role based in their Cheshire offices with a hybrid work model.

The Customer Resolution Associate will be responsible for handling complaints to the business, with key job activities including:

Handling inbound and outbound Complaints telephone calls – this will include calls from customers as well as regulatory bodies including the Financial Ombudsman Service.
Managing an individual workload of complaints, ensuring work is completed and responding to complaints within the internal service level and regulatory timescales.
Ensuring all new complaints are recorded accurately on the relevant systems, including contact information and necessary actions.
Making correct, informed decisions about whether a complaint is justified or unjustified and what action should be taken, taking a commercial view where necessary.
Ensuring any offer of settlement or redress is fully supported with documentary evidence.
Ensuring all correspondence and telephone contact is clear, concise, and accurate.
Treating customers with respect, showing empathy and understanding and always adhering to the principles of ‘Treating Customers Fairly’.
Assisting with the preparation and production of Management Information relating to complaint handling
Identifying Vulnerable Customers and dealing with them appropriately.

Our ideal candidate for the Customer Resolution Associate opportunity:

Must have a knowledge and understanding of the Financial Conduct Authority (in particular ICOB, ICOBS,MCD, CONC and the DISP Complaints Dispute Resolution Rules), the Financial Ombudsman Service (FOS), the Finance and Leasing Association (FLA) and the Information Commissioner’s Office (ICO)
Must have a good understanding of relevant legislation, including the Consumer Rights Act 2015, the Consumer Credit Act 1974, the Data Protection Act and the Consumer Credit Directive• Knowledge of common vehicle issues
Has knowledge of hire purchase agreements and Motor Finance
Is fully computer literate
Has an analytical and logical approach and is a strong multi-tasker and problem-solver
Excellent communication, inter-personal and telephony skills.
Is able to identify Vulnerable Customers and establish fair outcomes for customers in vulnerable circumstances.

If you’re interested in the Customer Resolution Associate opportunity and you have the skills, knowledge and experience we’re looking for and are based in or can commute to Cheshire, please apply with an updated CV today.

Assurance Officer

29 February 2024

Kind Consultancy is currently working with a national Financial Services network which is currently seeking an Assurance Officer to join their Compliance team, on a full-time, permanent basis with a remote work model.

The Assurance Officer will report to the Assurance Team Lead and actively support and monitor network-member businesses, conducting Assurance meetings and upholding the professional standing of the network, with key responsibilities including:

Ensuring that Member firms are current with Assurance requirements and assisting in the implementation of any necessary changes.
Conducting assurance reviews for applicant members, demonstrating a hands-on approach to compliance assessments.
Answering calls on the compliance line, providing direct support to members navigating compliance inquiries.
Assisting the Assurance Team Lead
Contributing to a culture of training and development through educational initiatives
Actively contributing to the compliance team by supporting colleagues

Our ideal candidate for the Assurance Officer opportunity:

Has previous exposure to Commercial Finance, audits, reviews and Financial Services regulations
Is familiar with Information Technology, including competence tracking.
Can quickly understand and analyse complex information.
Demonstrates good problem-solving skills.
Has strong verbal and written communication abilities, able to clearly and concisely convey information.
Displays exceptional attention to detail for accurate compliance assessments.
Has a track record of thorough documentation and record-keeping.
Has a strong customer service mindset for member support.

If you’re interested in the Assurance Officer position and you have the skills and experience we’re looking for, please apply with an updated CV today.

Head of Credit – Asset Finance Flow

8 December 2023

Kind Consultancy is working with a successful challenger bank which is currently seeking a Head of Credit to join their new Asset Finance Flow division, in a full time permanent role with a hybrid work model based in their East Midlands offices and a competitive salary

The Head of Credit – Asset Finance Flow will build, develop and execute the implementation of the new business line, driving processes and procedures, contributing to systems selection, strategic input to Credit Committee and developing key stakeholder relationships, with key responsibilities including:

Implementing the Business Plan for the Asset Finance Flow business as part of the bank’s overall objectives.
Leading the Asset Finance Flow Team, providing effective coaching to develop team members, ensuring the individual and collective performance meets the required standards.
Processing high volumes of new business proposals and promoting a high level of service to ensure service level agreements are met.
Undertaking analysis and determining the acceptability of proposals for sanction and if applicable providing recommendations or alternative solutions where appropriate that satisfy customer needs and meets business objectives.
Ensuring the main influencing factors and sanctioning analysis are accurately recorded when reaching a decision or recommendation.
Facilitating business development through a proactive approach to credit proposals, ensure opportunities are maximised
Ensuring compliance with the bank’s policies, procedures, and guidelines together with all appropriate regulatory and statutory requirements, implementing actions to always protect the bank’s business.
As a member of the bank’s Credit Committee, preparing appropriate MI on the flow portfolio, driving and recommending enhancements to the flow business for consideration.
Communicating relevant information to team members, senior management and other interested parties ensuring essential features of the situation are understood, enabling informed decisions to be taken where appropriate.
Proactively reviewing credit processes, systems, business protocols and guidelines and recommending changes that will deliver operational efficiencies

For the Head of Credit – Asset Finance Flow opportunity we’re looking for candidates who:

Have significant experience as a Head of Credit or Senior Manager for a flow asset finance business
Have experience in leading a team and developing individuals.
Are able to analyse a set of accounts, including serviceability, credit reporting agency data and asset valuations.
Possess a high level of financial and commercial awareness, and knowledge of the relevant rules under the financial services acts
Holding ACIB or equivalent Banking qualification would be highly desirable
Have a wide knowledge of the commercial environment and sector specialism.
Have knowledge of financial management and wider management principles and techniques
Have experience of Conduct Risk and Treating Customers Fairly requirements relevant to credit operations.

If you’re interested in the Head of Credit – Asset Finance Flow opportunity, you have the skills, knowledge and experience we’re looking for and you are based in or can commute to the East Midlands, please apply with an updated CV today.

Head of Prudential Risk – 6 Month FTC

Compliance Officer – Contract

Consumer Duty Lead

Customer Resolution Associate

Assurance Officer

Head of Credit – Asset Finance Flow

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