Principal Internal Auditor – IT & Change

Kind Consultancy is working with a fast-growing challenger bank which is currently seeking a Principal Internal Auditor to join their West Midlands offices in a position focussing on IT and Change. This is a permanent, full-time position with a hybrid work model paying up to £70,000.

As part of the Internal Audit team, key responsibilities of the Principal Internal Auditor will include:

  • Leading IT and audits relating to Identity Access Management, Infrastructure, Disaster Recovery and other relevant areas across the Bank to ensure the business adheres to security policies, frameworks, and relevant regulations.
  • Carrying out IT audit work across all business areas to assess information security risk exposure.
  • Assisting the Audit Manager in identifying and prioritising significant risk areas in the organisation’s first line business activities, and second line risk management and regulatory framework as part of the preparation for the audit plan coverage.
  • Responsible for delivery of own audits within agreed timescales
  • Providing mentoring to team colleagues, sharing knowledge and offering guidance, direction, and assistance as required
  • Holding meetings with auditees ahead of reviews to discuss and agree the internal audit approach and scope
  • Reviewing working practices and procedures with relevant members of staff and management
  • Identifying current and potential risks and assessing controls against those risks for each audit area
  • Originating, developing and conducting audit tests, discussing audit findings with local and senior management; completing peer reviews of audit files as directed by the Audit Manager
  • Issuing and discussing audit findings with the Audit Manager & IA Director before discussion with senior management to agree factual accuracy and recommendations/actions
  • Following up to evidence that actions agreed in Internal Audit reports have been implemented, or to assess progress made towards achieving the action agreed to date

Our ideal candidate for the Principal Internal Auditor – IT & Change role:

  • Holds a relevant degree e.g., Computing, Mathematics, Engineering or Computer Science
  • Has previous Internal Audit experience
  • Holding an IT qualification such as PRINCE2 or ISACA would be desirable
  • Displays good knowledge and understanding of IT landscapes, systems, environments that may be supplemented through awareness of ISO standards, ITIL framework, NIST, COBIT, ITGCs
  • Demonstrates awareness and understanding of the UK Financial Services regulatory environment
  • Is able to identify and assess risks and challenge processes and procedures in a constructive and effective manner and offer recommendations to negate/minimise the risks
  • Ability to analyse and critically evaluate data
  • Demonstrate effective challenging, listening, fact finding and recording skills
  • Ability to communicate effectively and confidently both in writing and verbally at all levels, challenging management, exercising diplomacy when appropriate
  • Produce factually accurate draft audit reports
  • Determine resources, and plan work logically to complete a task effectively
  • Use interactive skills to have an impact and be effective at meetings
  • Develop and maintain good working relationships with business areas
  • Demonstrate a pro-active, self-motivated, and professional approach with a commitment to learn new skills and grasp concepts quickly, such as the ability to learn and interpret appropriate practices, policies, and regulatory requirements
  • Ability to work on own initiative and as part of a team
  • Observe confidentiality at all times
  • Working knowledge and ability to navigate Paragon’s operational systems and databases and competent with Microsoft Office applications
  • Maintain essential records and report on the progress of projects effectively
  • Demonstrate knowledge and understanding of Paragon’s businesses and third-party service contracts
  • Working knowledge of the appropriate regulation in relation to Paragon’s businesses
  • Demonstrate awareness of emerging issues in the financial services sector and relevant legislation/regulation
  • Demonstrate the ability to mentor colleagues, sharing knowledge and experience, coaching less experienced auditors demonstrate

Collections Agent

Kind Consultancy is working with a leading Motor Finance business that is currently seeking a Collections Agent to join their Manchester office in a full-time, permanent role paying up to £30,000 per year. The role has a hybrid working model and requires some weekend work (one Saturday in every three).

The Collections Agent is part of the Payment Support Team and will support customers who have outstanding payments, with key responsibilities including:

  • Dealing with telephone queries from customers who are experiencing financial difficulties
  • Having positive conversations with customers to find suitable payment solutions for any missed payments
  • Setting up payment plans and working with other specialist teams to support the customer
  • Displaying compassion and understanding towards customers in vulnerable circumstances
  • Recording conversations and administrative actions within the relevant systems
  • Reviewing processes which could be automated or enhanced to improve the customer and business experience
  • Identify and raise any risks with your line manager

Our ideal candidate for the Collections Agent position:

  • Has previous experience of working in a similar Payment Support, Collections or Recoveries role
  • Has excellent communication and listening skills, both verbal and written to effectively interact with our customers
  • Strong knowledge of financial principles and understanding different ways of supporting our customers
  • A desire to support our customers to improve their financial health
  • Ability to proactively manage and prioritise caseload in line with KPIs.

The position comes with an excellent benefits package and is a great opportunity for anyone in the Manchester area with Collections experience looking for the next step in their career with an exciting, growing business.

If you’re interested in the Collections Agent opportunity and you have the skills and experience we’re looking for, please apply with an updated CV today.

Assistant General Counsel

Kind Consultancy is working with a fast-growing challenger bank which is currently seeking an Assistant General Counsel to join their Legal team in a hybrid role requiring fortnightly in-office days in their West Midlands offices. The Assistant General Counsel is responsible for advising on customer and third-party arrangements, supporting internal stakeholders on a wide variety of contract and engagement related issues and advising on legal matters ranging from Commercial Contracts, Employment, Privacy, Corporate, and Tax.

Reporting to the General Counsel, the Assistant General Counsel’s key responsibilities will include:

  • Preparing, reviewing, and negotiating commercial contracts (e.g., service agreements and confidentiality agreements) and advising on customer and/or third-party arrangements
  • Supporting the Bank on a wide variety of contract and engagement related legal issues in collaboration with or under the direction of the General Counsel
  • Advising on all legal matters, addressing potential legal, professional, or reputational risks to the Bank in a forward-thinking manner
  • Collaborating with team members to develop more effective and efficient ways to review and negotiate complex agreements or address new issues (e.g., master consulting agreements)
  • Developing and maintaining standard form contracts and related documents
  • Continuous implementation, review and update of applicable policies in our risk and compliance frameworks
  • Supporting general legal matters – typically commercial contracts or employment issues
  • Work with other members of the Bank on projects in support of broader initiatives
  • Provide training across the organisation on legal matters and compliance.

Our ideal candidate for the Assistant General Counsel opportunity:

  • Is a qualified solicitor or barrister with 1-3 years PQE
  • Can influence, engage and advise across departments.
  • Is an energetic, self-starter attitude with the ability to work with limited oversight.
  • Has good knowledge of banking products and direct experience of the Corporate Banking sector with a preference for recent experience in the ‘challenger’ sector.
  • has commercial common sense, product knowledge and technology experience, ideally with some regulatory experience.
  • Has a good understanding of privacy/employment legislation.
  • Demonstrates excellent communication and analytical skills.

If you have the necessary knowledge, skills and experience and are interested in the Assistant General Counsel role, please apply with an updated CV today.

Compliance Advisory / Policy Lead

Kind Consultancy is working with a fast-growing Consumer Credit business that is currently seeking a Compliance Advisory / Policy lead to join their team in Cheshire in a permanent role with a hybrid work model paying up to £55,000.

Reporting to the Head of Compliance, the Compliance Advisory / Policy Lead will provide proficient advice and assist the company on a wide range of compliance matters, including regulatory and conduct risk issues, ensuring ongoing compliance with all obligations under the regulatory regime. Key responsibilities will include:

  • Leading and managing  the Compliance Advisory/Policy and Risk Events team on a day-to-day basis
  • Ensuring that the business attains the highest standards of conduct and regulatory compliance, in all areas of business operation, to meet all appropriate regulatory and legislative requirements by working closely with first line colleagues to fully embed the regulatory compliance framework
  • Providing subject matter expert advice and guidance as appropriate (CONC, DISP, PERG, SYSC etc.) as well as providing horizon scanning overviews of relevant Compliance matters, escalating risks and issues of concern to the Legal and Compliance Director
  • Undertaking analysis and reviews to support management of the Policy Framework, including governance of policies
  • Creating, reviewing and updating policies, processes, and procedures, overseeing the implementation and embedding of these where appropriate
  • Meeting regulatory/legislative timescales providing well-structured, well-considered summaries of proposed regulatory change to the business and collating responses to the regulator as required
  • Reviewing and providing advice on business owned policies, and procedures as appropriate, ensuring they are aligned to regulatory requirements
  • Writing, reviewing and communicating Compliance owned policies and procedures, ensuring they remain up to date, and regulatory and conduct requirements are articulated clearly for the business to adhere to
  • Helping to ensure timely identification and clear/concise communication to the business of regulatory and conduct developments and their implications
  • Monitoring and assessing changes in the regulatory environment, issuing accurate and concise updates, providing additional commentary and insight on areas of interest for the business
  • Advising on regulatory compliance matters and provide technical guidance, support and feedback on regulatory issues

Our ideal candidate for the Compliance Advisory / Policy Lead opportunity:

  • Has proven Compliance advisory experience within Financial Services (CONC).
  • Has past experience of providing written and verbal advice to 1st Line business areas on the implications of regulatory requirements, of drafting policies, advisory notes/memos, operating processes and procedures and of conducting gap analyses of business processes against regulatory requirements and making recommendations for change.
  • Has demonstrable expertise in consumer credit requirements, preferably gained within the Motor Finance industry.
  • Has detailed technical knowledge and understanding of the following (as a minimum): FCA sourcebooks – PRIN, CONC, DISP, SYSC and legislative frameworks such as the AML, Consumer Credit, Data Protection Act including GDPR.
  • Has a sound understanding of the FCA’s expectations in relation to the treatment of vulnerable customers.
  • Has detailed knowledge of Consumer Duty and delivery of good customer outcomes.
  • Has well developed analytical skills and the ability to distil complex information into high level Briefing Notes/reports.
  • Can analyse and translate regulations into workable policies, processes and procedures.
  • Communicates clearly and concisely on complex regulatory compliance issues in a manner that is understandable for risk focused stakeholders at all levels within the business.
  • Can draft documents/reports to a high standard using Microsoft Office tools.
  • Takes a risk based pro-active approach to regulatory and conduct issues.

If you’re interested in the Compliance Advisory / Policy Lead opportunity, you have the knowledge, skills and experience we’re looking for and you live in or can commute to Cheshire, please apply with an updated CV today.

Customer Experience Manager

Kind Consultancy is working with a well-established Retail Financial Services business which is currently seeking a Customer Experience Manager to join them in a full-time permanent role paying circa £40,000 – £45,000. This position is a hybrid role requiring a minimum of 2 days per week in their Leicestershire office.

The Customer Experience Manager will be responsible for customer outcome and quality measurement and testing, ensuring that customer-facing teams are focused on delivering good outcomes and quality service, with key responsibilities including:

  • Leading a team that reviews key Mortgage and Savings customer journeys, measuring if good Customer Outcomes are being achieved.
  • Managing and motivating the Customer Outcomes team, fostering a culture of accountability, collaboration, and development.
  • Championing a customer-centric approach, ensuring a positive customer experience throughout all aspects of the customer journey.
  • Developing and maintaining the framework and plan for measuring and testing outcomes and quality, ensuring customers in vulnerable circumstances are included.
  • Utilising outcome data to identify and investigate root cause and trend analysis for testing.
  • Conducting different methods of customer journey review, determining whether a good outcome has been achieved, based on the customer’s individual circumstances.
  • Leading calibration meetings with the Customer Outcomes team, to ensure outputs are consistent and any remedial actions, including risk events are raised and addressed.
  • Continuously identifying opportunities to improve customer journey and operational processes which can enhance outcomes, efficiency, quality, and service.
  • Acting as an advocate of good Customer Outcomes and quality measurements for all business or transformational change initiatives.

Our idea candidate for the Customer Experience Manager opportunity:

  • Has experience in the Financial Services sector, and a depth of knowledge within mortgage and savings.
  • Has a track record of successfully managing and developing high-performing teams.
  • Is passionate about delivering service excellence and a drive to achieve the best outcome for the customer.
  • Has a pragmatic approach to decision making and is adept at looking at the bigger picture when working in a subjective environment.
  • Has good knowledge of operational processes and experience in process optimisation and efficiency enhancements.
  • Is focussed on accuracy and quality, and evidence of utilising data analysis to influence operational decisions.
  • Has a good understanding of regulatory compliance and risk management.
  • Has excellent communication and interpersonal skills to guide and influence effectively with internal and external stakeholders.

If you’re interested in the Customer Expereince Manager opportunity, you live in or can commute to Leicestershire and you have the skills and experience we’re looking for, please apply with an updated CV today.

Operational Resilience & Continuity Manager

Kind Consultancy is working with a well-established Retail Financial Services business which is currently seeking an Operational Resilience & Continuity Manager to join them in a full-time permanent role paying up to £60,000. This position is a predominantly remote role requiring 1 day per week in their Leicestershire office.

The Operational Resilience & Continuity Manager will be responsible for the day-to-day running of the Operational Resilience & Continuity Team, with key activities including:

  • Overall accountability for the leadership and management of Operational Resilience & Continuity delivery, ensuring business objectives are met
  • Delivering the Operational Resilience Policy, Business Continuity Policy and Third Party & Outsourcing Policy (including Material relationships and/or Third Parties with significant impact on Important Business Services), to ensure the business maintains compliance with the regulatory expectations
  • Supporting and embedding Operational Resilience, Business Continuity and Third-Party Management & Outsourcing standards across the organisation
  • Ensuring all Operational Resilience, Business Continuity and Third-Party Management & Outsourcing artefacts and information sources are maintained, updated and readily available, in partnership with business stakeholders
  • Planning, coordinating and leading scenario test exercises (ranging from desktop simulations to severe, but plausible scenarios), capturing scenario testing outputs, lessons learned and providing recommendations of remediation activities, as required.
  • Monitoring and producing regular reporting on all key performance and risk indicators identified across all areas of Operational Resilience and Continuity.
  • Ensuring all policies, processes and procedures associated with Operational Resilience, Business Continuity and Third-Party Management & Outsourcing are regularly reviewed, updated and that the necessary training is undertaken to maintain staff compliance.
  • Leading, training and developing Operational Resilience & Continuity staff, ensuring internal development and growth within the team and completing performance reviews on a regular basis.

For the Operational Resilience & Continuity Manager role, we’re looking for candidates who:

  • Have in-depth and up-to-date knowledge of financial services industry.
  • Have significant and relevant Operational Resilience experience and a good working knowledge of regulatory expectations regarding Operational Resilience.
  • Have a proven track record in Business Continuity Management, Incident Management, Third Party Relationship Management and/or establishing and embedding an operational governance framework and associated policies and procedures.
  • Are able to challenge existing approaches, methods and systems – demonstrating a robust and determined approach to delivering results.
  • Are hands-on and flexible in approach to supporting colleagues
  • Have strong leadership skills with a proven track record of leading and motivating teams, individuals and promoting a collaborative environment focussed on delivery
  • Having knowledge of Operational Risk Management and/or of establishing and embedding an operational governance framework and associated policies and procedures would be highly desirable

If you’re interested in the Operational Resilience & Continuity Manager position and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

Senior Underwriter – 12 Month FTC

Kind Consultancy is working with a successful and respected Retail Financial Services business which is currently growing its Underwriting team. As part of this expansion, they are seeking a Senior Underwriter to join their East Midlands offices in a 12-month Fixed Term Contract paying up to £45,000, with the possibility of remote or hybrid work models.

As a Senior Underwriter your role will be to ensure the business’s underwriting standards and practices are upheld within the Lending Team, ensuring the 6 Pillars approach is embedded consistently in addition to the Responsible Lending Policy. Key responsibilities will include:

  • Assisting in the training of Lending Support Officers on the Underwriting T&C Framework.
  • Dealing with enquiries on all aspects of mortgage applications from customer and intermediaries.
  • Monitoring suitability of applications and compliance with current Lending Policy.
  • Conducting Affordability Assessments to ensure they comply with current Lending Policy or make any recommendations outside of this.
  • Approving of advances up to level of mandate.
  • Preparing applications outside mandate for higher mandated approval, including MIG referrals and Authorisation numbers.
  • Identifying opportunities to make the mortgage process more efficient without compromising standards

For the Fixed Term Contract Senior Underwriter opportunity, we’re looking for candidates who:

  • Hold a full CeMAP Qualification
  • Have substantial Underwriting experience
  • Are confident in manually underwriting deals
  • Have previously held a mandate of at least £500,000
  • Have excellent attention to detail, strong communication skills and the ability to solve problems quickly.
  • Are highly organised with strong prioritisation skills
  • Have good IT skills including a basic understanding of the MS Office package, especially MS Outlook & Excel.
  • Hold at least five GCSEs (or equivalent) at grade C or above, including Maths and English.
  • Are willing to undergo a credit reference search and DBS check

If you’re interested in the Senior Underwriter fixed term contract and you have the qualifications, skills and experience we’re looking for, please apply with an updated CV today.

Market Intelligence Analyst

Kind Consultancy is working with a leading Financial Services research and data firm which is now seeking a Market Intelligence Analyst to join them in a permanent position with a hybrid work model based out of their London offices and paying £45,000 – £60,000 dependent on experience.

The Market Intelligence Analyst position is focussed on data-driven research, with key responsibilities including:

  • Understanding client’s needs and expectations
  • Delivering benchmarking reports and research projects
  • Supporting the rest of the Research team in service and project delivery
  • Producing and reviewing research projects
  • Liaising with clients

For the Market Intelligence Analyst opportunity, we’re looking for candidates who:

  • Have previously held Market Intelligence Analyst and/or relevant Consulting roles
  • Have experience in the asset management industry
  • Have a very strong understanding of the use of data for analysis and queries
  • Have some experience of client-facing work in a best-in-class client-service environment
  • Have consistently excellent attention to detail
  • Are articulate, clear and concise in both writing and speech
  • Are business minded and solutions focussed

If you’re interested in the Market Intelligence Analyst opportunity, you have the skills and experience we’re looking for and you live in or can commute to London, please apply with an updated CV today.

Project Manager

Kind Consultancy is working with a well-established Retail Financial Services organisation which is currently seeking a Project Manager to join them in a full-time, permanent role with a hybrid work model based in their office in the Birmingham area.

The Project Manager will take on responsibility for a projects within the business, ensuring each project is delivered on time and within budget, with key activities including:

  • Defining project scope and objectives including success criteria
  • Predicting resources needed to reach objectives, efficiently and effectively managing those resources
  • Defining clear and sufficient budgets that contribute to ROI and achieve project goals, ensuring that there is sufficient tracking against agreed budgets
  • Ensuring compliance with the business’s internal policies such as General Data Protection, Procurement, Third Party and Outsourcing and Project Governance.
  • Developing and managing a detailed project schedule and work plan for each project
  • Utilising effective communication strategies to ensure all stakeholders are updated on project progress in line with change framework and project governance policy.

For the Project Manager position, we’re looking for candidates who:

  • Have substantial experience in managing projects and/or change initiatives
  • Have a track record of successfully managing several projects parallel
  • Have a proven ability to solve problems creatively
  • Have very strong communication skills in writing and speech and are able to quickly build strong working relationships

If you’re interested in the Project Manager position and you have the skills and experience we’re looking for, please apply with an updated CV today.

Change Oversight Lead

Kind Consultancy is working with a well-established Retail Financial Services business based in the West Midlands which is now seeking a Change Oversight Lead to join them in a full-time permanent position paying up to £55,000 and requiring 1-2 days per week in-office.

The Change Oversight Lead will be part of the Risk team, focussing on Change & IT, working with leadership to provide support and challenge in the identification, assessment and treatment of operational risks.

Key responsibilities will include:

  • Supporting the Operational Risk team in embedding the Operational Risk Framework, in accordance with industry best practices and FCA regulatory standards
  • Providing guidance, support and education to assist departments in identifying, assessing and managing Operational Risks, including facilitating the use of Risk Management systems
  • Designing and executing the Operational Risk oversight plan for IT and Change
  • Providing challenge and support over the change agenda through attendance at steering meetings, working groups and go live meetings
  • Supporting the facilitation of the Risk Event and Dispensation reporting process ensuring root cause analysis is conducted to identify actions that help to prevent re-occurrence
  • Providing regular reporting to the Operational Risk and Resilience Group, IT and Project Steering groups on Operational Risk management
  • Advising departments on general Operational Risk matters impacting the business in order to allow the development of an internal control framework to a high degree of effectiveness.

Our ideal candidate for the Change Oversight Lead opportunity:

  • Is PRINCE2 or Agile qualified
  • Has experience of conducting discreet and thematic reviews in an IT/change context
  • Has previous Project Management experience within change or IT environments
  • Has Risk Management experience and the ability to build strong working relationships and challenge business areas on existing processes

If you’re based in or can commute to the West Midlands, you have the skills and experience we’re looking for and you’re interested in the Change Oversight Lead opportunity, please apply with an updated CV today.

Get in touch