Mortgage Product Manager

Kind Consultancy is working with a well-established Retail Financial Services firm which is currently seeking a Mortgage Product Manager to join them in a full-time, permanent role paying £45,000 – £50,000 with a hybrid work model requiring 1 in-office day per week in the organisation’s Leicestershire offices.

The Mortgage Product Manager will identify and develop propositions for the organisation’s Mortgage products, with key responsibilities including:

  • Mortgage product pricing, proactively pursuing ideas to help the organisation achieve its annual mortgage growth target
  • Owning and developing rigorous ongoing performance analysis of all products to make convincing product recommendations
  • Managing the end-to-end process for all mortgage product launches (including completing PATs, verifying products, and ensuring all governance is completed)
  • Continually reviewing the Mortgage market with a keen eye on comparable competitors
  • Completing all Fair value assessments for individual & product groups
  • Responsible for fair value assessment reviews (3 monthly and annually) maintaining logs and ensuring all are completed on time.
  • Researching and developing research papers for new areas or improving current products
  • Working with the National Account manager to understand feedback from intermediaries and how the business can support them with product development and offer value to members
  • Attending and actively contributing to product/service governance forums as appropriate
  • Identifying mortgage opportunities that meet with the organisation’s retention, acquisition, and pricing strategies.

Our ideal candidate for the Mortgage Product Manager opportunity:

  • Has substantial previous experience in mortgage product design, proposition and pricing.
  • Demonstrates very strong knowledge of residential, Buy2Let and self-build mortgages products and propositions.
  • Has experience as an attendee of a Product, Pricing and Governance (PPG) or equivalent, with responsibility for preparation and input to committee papers.
  • Has excellent communication and presentation skills, with the ability to discuss complex matters with a variety of audiences including committees and senior management
  • Is a critical thinker, always seeking opportunities to innovate.
  • Has exceptional attention to detail and right first-time approach.
  • Is proficient in Excel, with strong organisational skills and the ability to multi-task.

If you’re interested in the Mortgage Product Manager opportunity and you have the skills and experience we’re looking for, please apply with an updated CV today.

Complaints Team Leader

Kind Consultancy is working with one of the UK’s leading Motor Finance firms which is currently seeking a Complaints Team Leader to join them in a full-time, permanent role based in their Manchester office, paying up to £35,000 with a hybrid work model requiring 2 in-office days per week.

The Complaints Team Leader will to lead, manage and motivate a team of Complaint Handlers, with key responsibilities including:

  • Managing the day-to-day organisation and co-ordination of work for the team
  • Review and manage team performance daily and implementing necessary measures to grow the team’s performance
  • Accountability for the team performance, with the ability to motivate and deliver to a team target
  • Deliver upon our customer metrics to maintain a high level of customer satisfaction
  • Have a keen eye for process control and improvements, with the ability to suggest ways to create efficiencies within the department
  • Ability to supply the senior management team with progress data, management information and KPI performance stats
  • Working closely with our Training and Quality Assurance Teams
  • Completing various people management tasks including performance meetings, disciplinaries, review and reward meetings
  • Setting and maintaining effective service levels within the department to ensure efficiencies are achieved

Our ideal candidate for the Complaints Team Leader opportunity:

  • Must have a strong understanding of the Financial Conduct Authority rules and complaint handling guidelines
  • Must also have experience of complex complaint handling
  • Has excellent team building and people skills, with a track record of motivating and coaching team members to maximise perfomrnace
  • Is highly organised with the ability to prioritise and work to strict deadlines
  • Has an aptitude for analytics  with the ability to interpret management information i.e. spot trends, understand how to use to benefit / drive performance.
  • Is IT literate with experience of Microsoft applications
  • Has good written and oral communication skills and presentation skills and is highly numerate
  • Having past experience of work within Motor Finance would be highly advantageous

If you’re interested in the Complaints Team Leader role, you’re based in or can commute to Manchester and you have the skills and experience we’re looking for, please apply with an updated CV today.

Insurance Resolution Specialist

Kind Consultancy is working with a Financial Services regulatory organisation which is currently seeking an Insurance Resolution Specialist to join them in a permanent, full-time role paying up to £60,000. This role has a hybrid working model requiring 2 days per week to be based in-office in London.

The Insurance Resolution Specialist will focus on customer claims situations involving failed firms, working with the relevant regulators, Insolvency Practitioners and Brokers, with key responsibilities including:

  • Regularly engaging with relevant parties, Insolvency Practitioners, Run-off Agents, and Brokers of the failed firms you have ownership of
  • Managing and monitoring the progress and performance of each estate, working with key stakeholders to deliver the strategy of the run down of the failed firm
  • Working closely with Run-off Agents to ensure optimised processes are in place to secure the right outcomes for customers and levy payers
  • Utilising management information to ensure the effective management of claims (new claims, open claims, reserving philosophy maintained, claims progression)
  • Providing technical support and approval of valid payments on insurance claims within required SLAs in line with the organisation’s rules
  • Managing and facilitating large claims within the failed firm estate, attending Joint Settlement Meetings
  • Managing the closure of estates, ensuring any follow-on activity is planned and delivered

Our ideal candidate for the Resolution Manager opportunity:

  • Has very strong knowledge of Insolvency, Claims Processing, Payment Processing and Technical Issues Resolution gained from work within Insurance
  • Has expert knowledge of the rules, policies, and regulatory processes relevant to Insurance within the UK
  • Has a track record of successfully managing expectations of senior stakeholders internally and externally
  • Demonstrates a strong level of awareness of current operational procedures followed by insurers in the management of insurance claims across a range of products, and a thorough understanding of Policyholder Protection Rules and their application to insurance contracts and claims
  • Possesses in-depth knowledge of the law and practice of insurance contracts and their application in resolving policy coverage issues

If you have the skills, knowledge and experience we’re looking for, you’re based in or can commute to London and you’re interested in the Insurance Resolution Specialist role, please apply with an updated CV today.

Senior Data Insight Analyst

Kind Consultancy is working with a multinational retail business which is currently seeking a Senior Data Insight Analyst to join their Financial Services division. The Senior Data Insight Analyst role will be based in their Leicestershire offices, with a hybrid model requiring 1-2 days in-office per week, and paying between £35,000 and £55,000 dependent on experience.

The Senior Data Insight Analyst will:

  • Have experience of working with Excel and ideally SQL/SAS or similar
  • Produce regular reporting and carry out ad hoc analyses.
  • Comment on trends, adding value through contributing ideas and solutions to any problems or opportunities identified.
  • Identify risks and opportunities in the current processes and rules through complex analysis, using multiple data sources.
  • Build and present strategy recommendations relating to credit & risk at internal and external meetings where required.
  • Work with internal and external teams to deliver suitable portfolio strategies.
  • Serve as the expert on credit risk and data, while best representing the commercial value and regulatory aspects of lending activity.

For the Senior Data Insight Analyst opportunity, we’re looking for candidates who:

  • Have experience of working in an analyst position or have a highly numerate/analytical background.
  • Have an eye for detail and the drive to figure out complex business challenges, joining the dots across multiple sources of insight.
  • Enjoy working with a diverse multi-discipline team to deliver results at pace
  • Have strong verbal and written communication skills, to most effectively present your insights and gain buy-in to implement change.

If you’re based in or can commute to Leicestershire, you’re interested in the Senior Data Insight Analyst opportunity and you have the skills and experience we’re looking for, please apply with an updated CV today.

Compliance Manager

Kind Consultancy is working with a major Financial Services institution based in London which is currently seeking a Compliance Manager to join them in a full-time, permanent role paying up to £85,500.

Reporting to the Head of Risk and Compliance, the Compliance Manager will provide assurance to senior management that the organisation is operating in a compliant manner, with key responsibilities including:

  • Ensuring compliance with all internal policies (including Financial Crime, Conduct and Data Protection), regulatory requirements (FCA Handbook and PRA Rulebook) and applicable corporate laws.
  • Carrying out horizon scanning of the regulatory environment for changes which may impact the organisation.
  • Managing, improving and maintaining the Compliance Framework by gathering insight and researching best practices, whilst ensuring it is appropriately tailored to the organisation’s objectives.
  • Conducting reporting to drive efficiencies and inform compliance reviews.
  • Reporting to management, outsourced Partners, Executive team and the Board and its Committees giving detail on compliance activity, therefore data analysis and insights is key.
  • Building relationships at all levels to achieve desired outcomes whilst delivering challenging messages.
  • Providing expert insight in understanding root cause of failure and working across the organisation to provide solutions to minimise non-compliance.
  • Contributing to the wider success of the Risk and Compliance Team by sharing outputs regarding any identified emerging trends (thematic or new risks) to ensure preventative action can be taken.
  • Represent the organisation at engagement meetings with Financial Authority partners and at external forums
  • Remaining up to date with relevant compliance topics.
  • Participating in the management of incidents through the implementation of the Incident and Crisis Management Framework.

Our ideal candidate for the Compliance Manager opportunity:

  • Has detailed knowledge and practical experience of creating and operating compliance frameworks
  • Has a good understanding of Financial Services claims processes, compensation rules and the wider UK Financial Services sector
  • Has the ability to interpret and analyse data
  • Is able to build relationships including at Executive level, whilst delivering difficult messages
  • Demonstrates strong stakeholder management skills and is able to maintain effective relationships across the three lines of defence
  • Has management experience and the ability to drive change in challenging circumstances
  • Has excellent presentational and communications skills; oral, written, report writing

If you’re interested in the Compliance Manager opportunity and you have the knowledge, skills and experience we’re looking for, please apply with an updated CV today.

Company Accountant – Part-Time

Kind Consultancy is working with a trading brokerage which is currently seeking a Company Accountant to join them in a permanent, part-time role paying up to £55,000 pro-rata. The position will require 2-3 days of work per week, with the majority of work being from home and occasionally requiring in-office days in their Kent office.

Key responsibilities of the Company Accountant will include:

  • All aspects of a regulated business Accounts function including full production of the monthly Management Accounts.
  • Forward forecasting and management of the Firm’s capital and liquidity in respect of FCA regulatory requirements.
  • Providing a first draft of monthly FCA monitoring data and quarterly financial returns data.
  • Being part of the Firm’s ICARA team, providing financial data for the Firm’s ICARA process.
  • Running detailed three-year forecasts for regulatory business plans.
  • Management of the annual external audit and corporate tax returns.
  • Reviewing and evolving existing finance processes, ensuring that appropriate systems and controls are in place and that policy and procedure documents are maintained.

For the Part-Time Company Accountant opportunity, we’re looking for candidates who:

  • Are qualified or part-qualified accountants
  • Have experience of completing FCA financial reporting and working with Compliance & Risk functions
  • Are personable and approachable, with a problem-solving approach
  • Have some knowledge of FCA financial requirements and outsourcing requirements
  • Past experience of of client asset funds administration and daily reconciliations would be highly desirable

If you’re interested in the Part-Time Company Accountant role and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today

Collections Agent

Kind Consultancy is working with a leading Motor Finance business that is currently seeking a Collections Agent to join their Manchester office in a full-time, permanent role paying up to £30,000 per year. The role has a hybrid working model and requires some weekend work (one Saturday in every three).

The Collections Agent is part of the Payment Support Team and will support customers who have outstanding payments, with key responsibilities including:

  • Dealing with telephone queries from customers who are experiencing financial difficulties
  • Having positive conversations with customers to find suitable payment solutions for any missed payments
  • Setting up payment plans and working with other specialist teams to support the customer
  • Displaying compassion and understanding towards customers in vulnerable circumstances
  • Recording conversations and administrative actions within the relevant systems
  • Reviewing processes which could be automated or enhanced to improve the customer and business experience
  • Identify and raise any risks with your line manager

Our ideal candidate for the Collections Agent position:

  • Has previous experience of working in a similar Payment Support, Collections or Recoveries role
  • Has excellent communication and listening skills, both verbal and written to effectively interact with our customers
  • Strong knowledge of financial principles and understanding different ways of supporting our customers
  • A desire to support our customers to improve their financial health
  • Ability to proactively manage and prioritise caseload in line with KPIs.

The position comes with an excellent benefits package and is a great opportunity for anyone in the Manchester area with Collections experience looking for the next step in their career with an exciting, growing business.

If you’re interested in the Collections Agent opportunity and you have the skills and experience we’re looking for, please apply with an updated CV today.

Assistant General Counsel

Kind Consultancy is working with a fast-growing challenger bank which is currently seeking an Assistant General Counsel to join their Legal team in a hybrid role requiring fortnightly in-office days in their West Midlands offices. The Assistant General Counsel is responsible for advising on customer and third-party arrangements, supporting internal stakeholders on a wide variety of contract and engagement related issues and advising on legal matters ranging from Commercial Contracts, Employment, Privacy, Corporate, and Tax.

Reporting to the General Counsel, the Assistant General Counsel’s key responsibilities will include:

  • Preparing, reviewing, and negotiating commercial contracts (e.g., service agreements and confidentiality agreements) and advising on customer and/or third-party arrangements
  • Supporting the Bank on a wide variety of contract and engagement related legal issues in collaboration with or under the direction of the General Counsel
  • Advising on all legal matters, addressing potential legal, professional, or reputational risks to the Bank in a forward-thinking manner
  • Collaborating with team members to develop more effective and efficient ways to review and negotiate complex agreements or address new issues (e.g., master consulting agreements)
  • Developing and maintaining standard form contracts and related documents
  • Continuous implementation, review and update of applicable policies in our risk and compliance frameworks
  • Supporting general legal matters – typically commercial contracts or employment issues
  • Work with other members of the Bank on projects in support of broader initiatives
  • Provide training across the organisation on legal matters and compliance.

Our ideal candidate for the Assistant General Counsel opportunity:

  • Is a qualified solicitor or barrister with 1-3 years PQE
  • Can influence, engage and advise across departments.
  • Is an energetic, self-starter attitude with the ability to work with limited oversight.
  • Has good knowledge of banking products and direct experience of the Corporate Banking sector with a preference for recent experience in the ‘challenger’ sector.
  • has commercial common sense, product knowledge and technology experience, ideally with some regulatory experience.
  • Has a good understanding of privacy/employment legislation.
  • Demonstrates excellent communication and analytical skills.

If you have the necessary knowledge, skills and experience and are interested in the Assistant General Counsel role, please apply with an updated CV today.

Customer Experience Manager

Kind Consultancy is working with a well-established Retail Financial Services business which is currently seeking a Customer Experience Manager to join them in a full-time permanent role paying circa £40,000 – £45,000. This position is a hybrid role requiring a minimum of 2 days per week in their Leicestershire office.

The Customer Experience Manager will be responsible for customer outcome and quality measurement and testing, ensuring that customer-facing teams are focused on delivering good outcomes and quality service, with key responsibilities including:

  • Leading a team that reviews key Mortgage and Savings customer journeys, measuring if good Customer Outcomes are being achieved.
  • Managing and motivating the Customer Outcomes team, fostering a culture of accountability, collaboration, and development.
  • Championing a customer-centric approach, ensuring a positive customer experience throughout all aspects of the customer journey.
  • Developing and maintaining the framework and plan for measuring and testing outcomes and quality, ensuring customers in vulnerable circumstances are included.
  • Utilising outcome data to identify and investigate root cause and trend analysis for testing.
  • Conducting different methods of customer journey review, determining whether a good outcome has been achieved, based on the customer’s individual circumstances.
  • Leading calibration meetings with the Customer Outcomes team, to ensure outputs are consistent and any remedial actions, including risk events are raised and addressed.
  • Continuously identifying opportunities to improve customer journey and operational processes which can enhance outcomes, efficiency, quality, and service.
  • Acting as an advocate of good Customer Outcomes and quality measurements for all business or transformational change initiatives.

Our idea candidate for the Customer Experience Manager opportunity:

  • Has experience in the Financial Services sector, and a depth of knowledge within mortgage and savings.
  • Has a track record of successfully managing and developing high-performing teams.
  • Is passionate about delivering service excellence and a drive to achieve the best outcome for the customer.
  • Has a pragmatic approach to decision making and is adept at looking at the bigger picture when working in a subjective environment.
  • Has good knowledge of operational processes and experience in process optimisation and efficiency enhancements.
  • Is focussed on accuracy and quality, and evidence of utilising data analysis to influence operational decisions.
  • Has a good understanding of regulatory compliance and risk management.
  • Has excellent communication and interpersonal skills to guide and influence effectively with internal and external stakeholders.

If you’re interested in the Customer Expereince Manager opportunity, you live in or can commute to Leicestershire and you have the skills and experience we’re looking for, please apply with an updated CV today.

Senior Underwriter – 12 Month FTC

Kind Consultancy is working with a successful and respected Retail Financial Services business which is currently growing its Underwriting team. As part of this expansion, they are seeking a Senior Underwriter to join their East Midlands offices in a 12-month Fixed Term Contract paying up to £45,000, with the possibility of remote or hybrid work models.

As a Senior Underwriter your role will be to ensure the business’s underwriting standards and practices are upheld within the Lending Team, ensuring the 6 Pillars approach is embedded consistently in addition to the Responsible Lending Policy. Key responsibilities will include:

  • Assisting in the training of Lending Support Officers on the Underwriting T&C Framework.
  • Dealing with enquiries on all aspects of mortgage applications from customer and intermediaries.
  • Monitoring suitability of applications and compliance with current Lending Policy.
  • Conducting Affordability Assessments to ensure they comply with current Lending Policy or make any recommendations outside of this.
  • Approving of advances up to level of mandate.
  • Preparing applications outside mandate for higher mandated approval, including MIG referrals and Authorisation numbers.
  • Identifying opportunities to make the mortgage process more efficient without compromising standards

For the Fixed Term Contract Senior Underwriter opportunity, we’re looking for candidates who:

  • Hold a full CeMAP Qualification
  • Have substantial Underwriting experience
  • Are confident in manually underwriting deals
  • Have previously held a mandate of at least £500,000
  • Have excellent attention to detail, strong communication skills and the ability to solve problems quickly.
  • Are highly organised with strong prioritisation skills
  • Have good IT skills including a basic understanding of the MS Office package, especially MS Outlook & Excel.
  • Hold at least five GCSEs (or equivalent) at grade C or above, including Maths and English.
  • Are willing to undergo a credit reference search and DBS check

If you’re interested in the Senior Underwriter fixed term contract and you have the qualifications, skills and experience we’re looking for, please apply with an updated CV today.

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