Compliance Coordinator

Kind Consultancy is exclusively supporting an international firm’s FCA regulated subsidiary with the expansion of their compliance team. Long-established and highly successful our client has business operations in countries worldwide.

As part of this recruitment, we are looking for three Compliance Coordinators to join them in a full-time, permanent role based in their Northamptonshire office.

Your role will be to deliver the key elements of the compliance assurance activities, covering policy reviews, exception tracking and reporting, training, and corrective actions. You will support the Compliance Officers with maintaining the Compliance Monitoring Plan and associated Risk Models to meet the regulatory requirements faced by the business.

As well as this, you will work closely with the first-line operations, reviewing the work completed to ensure that it is in line with FCA regulations.

Key Duties & Responsibilities

  • Assist with implementing and reviewing the policies, procedures, and processes necessary to maintain a robust culture of compliance. Ensure that enterprise-wide initiatives are undertaken with consideration of all applicable regulatory requirements, with particular focus to Financial Conduct Authority Consumer Credit obligations and Data Protection.
  • Maintain the Financial Services and Data Protection policies and procedure documents for the business in line with all regulatory and business requirements.
  • Conduct compliance related activities necessary for UK regulated business units to maintain their authorisation to conduct Consumer Credit business activities in the UK.
  • Provide management information of assurance findings and associated remediation plans on a regular basis to the management team and key stakeholders to keep them informed of the operation, progress, and effectiveness of compliance monitoring plan.
  • Assist in delivery of compliance regulatory training programme, including appropriate introductory training for new employees as well as ongoing training for all employees and managers.
  • Monitor the performance of the compliance assurance programme and recommend appropriate steps to improve its ongoing effectiveness.
  • Recommend corrective action plans for resolution of problematic issues.
  • Assist with, and where required, manage compliance projects (as part of the overall Compliance Monitoring Plan). Ensuring the delivery of key tasks and the appropriate management of other individuals participating with the project delivery.

What We Are Looking For

  • For this role, we are looking for a strong Quality Assurance or Junior Compliance professional with at least 2 years’ experience within an FCA regulated environment. Ideally this will be within Consumer Credit however we are open to considering other workstreams within Financial Services.
  • At least 5 GCSEs or O Level equivalent.
  • Excellent computer skills and knowledge including knowledge of Microsoft Office products.
  • Strong written and verbal communication skills.

In Return, We Are Offering:

  • A salary of £30000 – £35000 depending on experience.
  • Benefits which include a matched pension scheme of up to 7%, 20 days holiday plus bank holidays, which increase by one day for every 2 years with the client, life insurance.
  • Additional perks include casual Fridays, regular company events, cycle to work schemes, employee referral schemes, and a benefits portal with access to discounts from hundreds of retailers as well as employee discount on company products.

This role is full-time office based, with flexible working hours between 08:00am – 17:30pm.

If you’re interested in the Compliance Coordinator opportunity, you have the necessary skills and experience and you’re based in or can commute to Northamptonshire, please apply with an updated CV today.

Compliance Officer

Kind Consultancy is exclusively supporting an international firm’s FCA regulated subsidiary with the expansion of their compliance team. Our client is well established and long successful, with worldwide business operations in over 100 countries.

As part of this recruitment, we are looking for two Compliance Officers to join them in a full-time, permanent role based in their Northamptonshire office.

Your role will support the Head of UK Regulatory Compliance and the overall Compliance team to deliver the Compliance Monitoring Plan. You will play a key role in the delivery and development of the compliance assurance activities within the business, as well as monitoring and reviewing upcoming changes in the regulatory environment to ensure the business is remaining compliant with FCA regulations.

As well as this, you will assist the Head of UK Regulatory Compliance with writing policies and procedures and the deliver of key information to management and employees.

Key Duties & Responsibilities

  • Ensuring up to date knowledge with all key regulatory developments (FCA, Data Protection, Financial Crime) and providing monthly, or as required, Horizon Scans to the relevant business units.
  • Ensure that the firm can respond in a timely basis to requests for information from the FCA or other regulatory bodies.
  • Assist with the planning and timely delivery of the compliance assurance activities.
  • Assist with the production and monitoring of the compliance plans.
  • Annual review of policies and procedures to ensure ongoing compliance against regulatory obligations.
  • Assist in construction and delivery of compliance regulatory training programme, including appropriate introductory training for new employees as well as ongoing training for all employees and managers.
  • Develop and maintain a strong operational knowledge of all business units within the UK including the franchise model and operation.
  • Develop and maintain effective relationships with internal stakeholders, all appropriate regulatory bodies and other relevant third parties (e.g., external advisors) as required.
  • Help to ensure any subject access requests or data protection rights enquiries are managed in accordance with applicable requirements.

What We Are Looking For

  • For this role, we are looking for experienced Compliance or Senior Quality Assurance professionals with at least 5 years of experience in an FCA regulated environment. Ideally this will be within Consumer Credit, but we are open to other workstream experience.
  • Excellent interpersonal and communication skills.
  • Excellent attention to detail and the ability to meet regulatory deadlines.

In Return, We Are Offering:

  • A salary of £45000 – £50000 depending on experience.
  • Benefits which include a matched pension scheme of up to 7%, 20 days holiday plus bank holidays, which increase by one day for every 2 years with the client, life insurance.
  • Additional perks include casual Fridays, regular company events, cycle to work schemes, employee referral schemes, and a benefits portal with access to discounts from hundreds of retailers as well as employee discount on company products.

This role is full-time office based, with flexible working hours between 08:00am – 17:30pm.

If you’re interested in the Compliance Officer opportunity, you’re based in or can commute to Northamptonshire and you have the necessary skills and experience, please apply with an updated CV today.

Quality Checking Specialist

Kind Consultancy is working with a Financial Services Regulatory Body which is currently seeking a Quality Checking Specialist to join them in a permanent, full-time role with a hybrid work model requiring 2 in-office days per week in London, paying up to £60,000.

The Quality Checking Specialist will be responsible for first line checking of Claims Reviewers quality, as well as completing targeted reviews of in-progress claims to identify and prevent poor customer experience, with key role activities including:

  • Checking claims are being processed in line with rules, policies, customer standards and service level agreements
  • Performing independent checks of claims being used to demonstrate competency of handlers and reviewers
  • Using data to identify potential customer service issues
  • Identifying and reporting on root causes of issues found
  • Completing relevant claim checks to the appropriate standards
  • Building effective relationships internally and with third parties including FCA, PRA, Insolvency Practitioners to assist organisational readiness and resolution of claims issues where required
  • Ensuring good governance of claims in place for effective reporting
  • Ensuring risks to delivery are identified and effectively managed
  • Provide coaching and mentoring to other members of the Customer Area

Our ideal candidate for the Quality Checking Specialist opportunity:

  • Demonstrates expert knowledge of UK Financial Services rules, policies, and processes.
  • Has In-depth knowledge of claims handling across different product lines
  • Demonstrates technical knowledge of claims assessment processes
  • Has substantial experience in Financial Services complaint handling
  • Is able to manage the expectations of senior stakeholders
  • Is able to provide meaningful feedback and manage difficult conversations
  • Has a track record of producing effective action plans, data and progress reports

If you have the necessary skills, knowledge and experience, live in or can commute to London and you’re interested in the Quality Checking Specialist position, please apply with an updated CV today.

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