Vulnerable Customers

A Consumer Finance Business reached out to Kind Consultancy looking to build a team of experienced Case Handlers, with specific expertise in working with vulnerable customers. This organisation had previously worked with Kind Consultancy on other Financial Services hiring needs, and was aware of our specialism within Complaints and of our Kind Agile Solutions offering and was interested in harnessing this to get the resource they needed fast.

Within the Kind Agile Solutions bench of contractors, we had ring-fenced a pool of specialists who we knew had both training and hands-on experience of work with vulnerable customers. We stay close to all of the KAS contractors, a bench of professionals with specialist skills who we have worked with repeatedly and who we trust to deliver high quality work. We also maintain frequently refreshed screening documentation for all Agile Solutions talent, and keep up to date on when they have availability for new projects.

Utilising Agile Solutions, we were able to have a full team on site for the client and at work on their cases within 10 working days of taking the initial brief. The new team was hugely successful, with their contracts being extended multiple times to manage an increase in customers identified as vulnerable.

Kind Agile Solutions allows us to connect clients to Financial Services professionals much quicker than through traditional recruitment methods, and we’ve used it to deliver large scale teams for time-sensitive projects, but also to rapidly supply a senior interim when an organisation has a need for leadership during their search for a permanent executive or Head Of.

If you’re looking for contract Financial Services talent with niche skillsets and knowledge, contact Kind Consultancy via our web-form today – and if you’re a Complaint Handling contractor looking for contract opportunities with some of the most exciting businesses in the Financial Services space, follow us on LinkedIn to hear about our new opportunities first.