Assurance Officer

Kind Consultancy is currently working with a national Financial Services network which is currently seeking an Assurance Officer to join their Compliance team, on a full-time, permanent basis with a remote work model.

The Assurance Officer will report to the Assurance Team Lead and actively and support and monitor network-member businesses, conducting Assurance meetings and upholding the professional standing of the network, with key responsibilities including:

  • Ensuring that Member firms are current with Assurance requirements and assisting in the implementation of any necessary changes.
  • Conducting assurance reviews for applicant members, demonstrating a hands-on approach to compliance assessments.
  • Answering calls on the compliance line, providing direct support to members navigating compliance inquiries.
  • Assisting the Assurance Team Lead
  • Contributing to a culture of training and development through educational initiatives
  • Actively contributing to the compliance team by supporting colleagues

Our ideal candidate for the Assurance Officer opportunity:

  • Has previous exposure to Commercial Finance, audits, reviews and Financial Services regulations
  • Is familiar with Information Technology, including competence tracking.
  • Can quickly understand and analyse complex information.
  • Demonstrates good problem-solving skills.
  • Has strong verbal and written communication abilities, able to clearly and concisely convey information.
  • Displays exceptional attention to detail for accurate compliance assessments.
  • Has a track record of thorough documentation and record-keeping.
  • Has a strong customer service mindset for member support.

If you’re interested in the Assurance Officer position and you have the skills and experience we’re looking for, please apply with an updated CV today.

Dispute Resolution Officer

Kind Consultancy is working with a leading Motor Finance firm which is currently seeking a Dispute Resolution Officer to join their Compliance team in their Blackburn offices. This is a full time permanent position paying up to £40,000, with a hybrid work model requiring at least 1 in-office day per week.

Reporting to the Compliance Manager, the Dispute Resolution Officer will:

  • Assist the Compliance Manager to ensure business is compliant with regulations
  • Promote a positive compliance culture
  • Deliver excellent customer service and efficient complaint resolution
  • Acknowledge, investigate and respond to complaints in accordance with the associated regulation and internal expectations
  • Provide the business with compliance advice and recommendations
  • Organise complaint records, ensuring all compliance logs are kept up to date
  • Assist with the delivery of the Compliance Management Framework
  • Assist the business in maintaining compliance and adhering to policies and procedures, highlighting risks and areas of improvement to Compliance Manager
  • Ensure customers receive fair and good outcomes at all times
  • Stay up to date with relevant regulations, guidance and best practices

Our ideal candidate for the Dispute Resolution Officer:

  • Has experience of working in an FCA regulated financial services business
  • Has previously worked in a retail environment – preferably the motor trade
  • Has a proven ability to interpret regulatory requirements and communicate them effectively
  • Has at least 2 years previous experience working in a Compliance role
  • Has a proven track record of supporting businesses in a risk/compliance function

If you’re interested in the Dispute Resolution Officer opportunity and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

Principal Internal Auditor – IT & Change

Kind Consultancy is working with a fast-growing challenger bank which is currently seeking a Principal Internal Auditor to join their West Midlands offices in a position focussing on IT and Change. This is a permanent, full-time position with a hybrid work model paying up to £70,000.

As part of the Internal Audit team, key responsibilities of the Principal Internal Auditor will include:

  • Leading IT and audits relating to Identity Access Management, Infrastructure, Disaster Recovery and other relevant areas across the Bank to ensure the business adheres to security policies, frameworks, and relevant regulations.
  • Carrying out IT audit work across all business areas to assess information security risk exposure.
  • Assisting the Audit Manager in identifying and prioritising significant risk areas in the organisation’s first line business activities, and second line risk management and regulatory framework as part of the preparation for the audit plan coverage.
  • Responsible for delivery of own audits within agreed timescales
  • Providing mentoring to team colleagues, sharing knowledge and offering guidance, direction, and assistance as required
  • Holding meetings with auditees ahead of reviews to discuss and agree the internal audit approach and scope
  • Reviewing working practices and procedures with relevant members of staff and management
  • Identifying current and potential risks and assessing controls against those risks for each audit area
  • Originating, developing and conducting audit tests, discussing audit findings with local and senior management; completing peer reviews of audit files as directed by the Audit Manager
  • Issuing and discussing audit findings with the Audit Manager & IA Director before discussion with senior management to agree factual accuracy and recommendations/actions
  • Following up to evidence that actions agreed in Internal Audit reports have been implemented, or to assess progress made towards achieving the action agreed to date

Our ideal candidate for the Principal Internal Auditor – IT & Change role:

  • Holds a relevant degree e.g., Computing, Mathematics, Engineering or Computer Science
  • Has previous Internal Audit experience
  • Holding an IT qualification such as PRINCE2 or ISACA would be desirable
  • Displays good knowledge and understanding of IT landscapes, systems, environments that may be supplemented through awareness of ISO standards, ITIL framework, NIST, COBIT, ITGCs
  • Demonstrates awareness and understanding of the UK Financial Services regulatory environment
  • Is able to identify and assess risks and challenge processes and procedures in a constructive and effective manner and offer recommendations to negate/minimise the risks
  • Ability to analyse and critically evaluate data
  • Demonstrate effective challenging, listening, fact finding and recording skills
  • Ability to communicate effectively and confidently both in writing and verbally at all levels, challenging management, exercising diplomacy when appropriate
  • Produce factually accurate draft audit reports
  • Determine resources, and plan work logically to complete a task effectively
  • Use interactive skills to have an impact and be effective at meetings
  • Develop and maintain good working relationships with business areas
  • Demonstrate a pro-active, self-motivated, and professional approach with a commitment to learn new skills and grasp concepts quickly, such as the ability to learn and interpret appropriate practices, policies, and regulatory requirements
  • Ability to work on own initiative and as part of a team
  • Observe confidentiality at all times
  • Working knowledge and ability to navigate Paragon’s operational systems and databases and competent with Microsoft Office applications
  • Maintain essential records and report on the progress of projects effectively
  • Demonstrate knowledge and understanding of Paragon’s businesses and third-party service contracts
  • Working knowledge of the appropriate regulation in relation to Paragon’s businesses
  • Demonstrate awareness of emerging issues in the financial services sector and relevant legislation/regulation
  • Demonstrate the ability to mentor colleagues, sharing knowledge and experience, coaching less experienced auditors demonstrate

Customer Financial Support Associate

Kind Consultancy is working with a fast-growing Motor Finance firm which is currently seeking a Customer Financial Support Associate to join them in a full time, hybrid role based in their Cheshire offices, paying up to £27,000 and requiring 2 Saturday morning’s worked per month.

The Customer Financial Support Associate will support customers who have outstanding payments, with key responsibilities including:

  • Communicating with customers who have failed to meet their agreed payment date, showing forbearance and support to help them get their agreement up to date.
  • Ensuring that all customer agreements are reviewed thoroughly to understand the customer’s situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.
  • Reviewing arrears repayment plans on a regular basis to ensure they remain in line with the customer’s circumstances.
  • Identifying, recognising and working with customers whose are experiencing vulnerable circumstances.
  • Communicating with customers both verbally and in writing in a clear and fair way
  • Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved.
  • Where applicable signpost customers to relevant non-for-profit organisations for support and advice
  • Deliver outstanding customer service at all times in line with the vulnerable customers and debt collections policies and procedures.
  • Conducting all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly

Our ideal candidate for the Customer Financial Support Associate opportunity:

  • Has good IT skills including a working knowledge of Microsoft Office applications
  • Has excellent communication skills in both writing and speech, with the ability to listen empathically and make customers feel heard and understood
  • Has previous call centre experience (it would be very desirable if this was within Motor Finance or Financial Services)
  • Is a team player with a positive attitude
  • Holds GCSE (or equivalent) qualifications in Maths and English

If you’re interested in the Customer Financial Support Associate role and you have the skills and experience we’re looking for and you’re based in or can commute to Cheshire, please apply with an updated CV today.

Collections Agent

Kind Consultancy is working with a leading Motor Finance business that is currently seeking a Collections Agent to join their Manchester office in a full-time, permanent role paying up to £30,000 per year. The role has a hybrid working model and requires some weekend work (one Saturday in every three).

The Collections Agent is part of the Payment Support Team and will support customers who have outstanding payments, with key responsibilities including:

  • Dealing with telephone queries from customers who are experiencing financial difficulties
  • Having positive conversations with customers to find suitable payment solutions for any missed payments
  • Setting up payment plans and working with other specialist teams to support the customer
  • Displaying compassion and understanding towards customers in vulnerable circumstances
  • Recording conversations and administrative actions within the relevant systems
  • Reviewing processes which could be automated or enhanced to improve the customer and business experience
  • Identify and raise any risks with your line manager

Our ideal candidate for the Collections Agent position:

  • Has previous experience of working in a similar Payment Support, Collections or Recoveries role
  • Has excellent communication and listening skills, both verbal and written to effectively interact with our customers
  • Strong knowledge of financial principles and understanding different ways of supporting our customers
  • A desire to support our customers to improve their financial health
  • Ability to proactively manage and prioritise caseload in line with KPIs.

The position comes with an excellent benefits package and is a great opportunity for anyone in the Manchester area with Collections experience looking for the next step in their career with an exciting, growing business.

If you’re interested in the Collections Agent opportunity and you have the skills and experience we’re looking for, please apply with an updated CV today.

Head of Compliance & MLRO

Kind Consultancy is working with a successful, established trading and investment brokerage which uses a modern, technology-led approach to give UK investors access to international exchanges. This firm has retained Kind Consultancy to recruit a new Head of Compliance & MLRO to join their London offices in a permanent role paying £120,000.

The Head of Compliance & MLRO will have responsibility for oversight of the firm’s compliance and reporting to the directors, with key responsibilities including:

  • Ensuring the business fulfils it’s obligations relating to SMCR (including implementation and oversight) and Conduct rules
  • Establishing, implementing and maintaining policies and procedures that ensure compliance of the organisation under all relevant regulations
  • Researching and understanding any changes in regulation, assessing how they apply to the business and advising the directors of any likely implications of changes to internal policies.
  • Advising and assisting the directors on regulatory matters including on the implications of future business strategies.
  • Carry out regulatory reporting and notifications and, as required, due diligence reviews
  • Maintaining the firm’s Compliance Manual, FCA Register standing information and Directory persons listing.
  • Designing, maintaining and carrying out the Compliance Monitoring Program: Monitoring and, on a regular basis, assessing the adequacy and effectiveness of the measures and procedures put in place, and the actions taken to address any deficiencies in compliance
  • Taking the lead in the ICARA process: Working with directors to ensure that the review is carried out at the beginning of each business year and on any material change to business plans, and that the ICARA adequately reflects the risks facing customers, the market, and the business itself in a manner appropriate to the scale, nature and complexity of the firm’s products and services.
  • Recruiting, training and managing Compliance Team members as appointed
  • Approving marketing and all other public/customer facing communications.
  • Acting as the business’s representative in all interactions with the FCA
  • Overseeing operational compliance with CASS; and reporting to the organisation’s governing body in respect of that oversight.
  • Responsibility for the establishment and maintenance of effective CASS systems and controls.
  • Responsibility for the Firm’s policies and procedures for countering the risk that the Firm might be used to further financial crime.
  • Acting as the MLRO, undertaking Controlled Function SMF16, establishing and maintaining effective anti-money laundering systems and controls.
  • Developing and maintaining anti-money laundering and counter-terrorist financing policy in line with evolving statutory and regulatory obligations.
  • Creating and maintaining the money laundering risk-based approach and the risk assessment of the Firm’s customers, products, and services.

For the Head of Compliance & MLRO opportunity, we’re looking for candidates who:

  • Currently hold or have recently held Head of Compliance and MLRO titles
  • Have substantial knowledge of trading and investments, ideally gained through previous Prime Brokerage experience
  • Have an in-depth understanding of all relevant UK Financial Services regulations including FCA Handbooks
  • Have well-developed people management and team leadership skills
  • Are excellent communicators, able to translate complex regulatory issues for a variety of audiences
  • Have a successful track record of leading Compliance functions within Financial Services
  • Holding one or more relevant professional qualifications would be desirable

Note this position will require FCA Approval and enhanced screening for all candidates.

If you’re interested in the Head of Compliance & MLRO role and have the necessary skills, knowledge and experience, please apply with an updated CV today.

Credit MI Analyst

Kind Consultancy is working with a successful Bank which is currently seeking a Credit MI Analyst to join them in a full-time, permanent role paying up to £38,000 with a hybrid work model based in their Leicestershire office, requiring 50% in-office working.

Reporting to the Head of Credit Control, the Credit MI Analyst will focus on producing management information and Credit reports to support the monitoring of the Real Estate Finance and Asset Finance portfolios’ performance against the Bank’s Risk Appetite and Lending Protocols, with key responsibilities including:

  • Preparing portfolio management information for inclusion in monthly reports to Credit Committee.
  • Preparing portfolio analytic reports and analysis to inform Credit Committee on emerging trends, opportunities, and risks.
  • Supporting the Real Estate Finance Valuation & Annual Review team, including the recording of Energy Performance Certificate (EPC) property data.
  • Supporting the management, analysis, and presentation of climate change data (EPC & flood) for Credit and ESG Steering committees.
  • Supporting the wider Credit teams with any ad-hoc management information or analysis that may be requested.

Our ideal candidate for the Credit MI Analyst role:

  • Has experience with commercial real estate finance and in producing management information and Credit reports.
  • Has a high level of financial and commercial awareness with excellent analytical and problem-solving skills.
  • Has excellent organisational skills and the ability to manage multiple tasks simultaneously.
  • Has effective oral and written communication skills and good IT skills (specifically Microsoft Excel)
  • Is results orientated, with absolute focus on timely and accurate delivery.

If you’re interested in the Credit MI Analyst opportunity, you’re based in or can commute to Leicestershire and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

Commercial Recoveries Partner

Kind Consultancy is working with a well-established Challenger Bank which is currently seeking a Commercial Recoveries Partner to join them in a full-time, permanent role paying up to £65,000 with a hybrid work model 50% based in their East Midlands offices.

The Commercial Recoveries Partner will report to the Head of Business Support and will assist in the administration of non-performing loan books in both Real Estate Finance and Asset Finance, monitoring and controlling loan account arrears, minimising the risk of loss. Key responsibilities will include:

  • Advising and supporting borrowers in developing and implementing optimal strategies to return their loans to performing status, including the appointment of reporting accountants, debt restructuring, further borrowing and refinance of the loans with alternative products and/or lenders.
  • Assessing the credibility of borrowers’ recovery plans and their ability to implement them and monitoring the performance of loans against their recovery plans and advising the borrowers on any amendments required as appropriate.
  • Quickly identifying those borrowers who do not have a credible recovery strategy to move these accounts into resolution (e.g. receivership, call up of guarantees, etc).
  • Assessing, analysing and making recommendations to the Head of Business Support of appropriate action on non-performing loans to aid recovery and mitigate losses.
  • Liaising with any appointed Solicitor, Insolvency Practitioner and /or Receiver to recover the Bank’s debt, communicating with the borrower, where appropriate, to facilitate co-operation to achieve loan recovery objectives.
  • Working closely with the Bank’s panel of receivers, valuers and property managers to maximise the amount realised from the resolution of distressed loans.
  • Managing the daily loan arrears in Real Estate Finance and Asset Finance in line with the Bank’s Policies and Procedures.
  • Recommending loan accounts that, due to an adverse track record, qualify for inclusion onto the Bank’s Watch Lists and Early Warning Reports, in line with the Non-Performing Loan Policy

Our ideal candidate for the Commercial Recoveries Partner opportunity:

  • Has a good level of financial and commercial awareness with a proven record of success in commercial banking relationship management
  • Has excellent oral and written communication skills Excellent organisational and IT skills
  • Possesses excellent analytical and problem-solving skills developed from a credit-based background or similar, including annual accounts/cashflow/MI analysis
  • Has well developed general knowledge of the commercial environment and sector specialisms including Real Estate lending, Asset Finance, Classic Cars and the SME market
  • Has a good understanding of Conduct and TCF requirements relevant to Real Estate and Asset Finance lending and of the identification and treatment of Vulnerable Customers

If you’re interested in the Commercial Recoveries Partner opportunity and you have the skills, knowledge and experience we’re looking for and are based in or can commute to the East Midlands, please apply with an updated CV today.

Business Development Manager

Kind Consultancy is working with a well-established Challenger Bank which is currently seeking a Business Development Manager to join them in a full-time, permanent role paying up to £80,000, with a hybrid work model 50% based in their East Midlands offices.

Reporting to the Regional Director, the Business Development Manager will focus on identifying and develop business opportunities and broker and professional relationships, generating compliant profitable sales through the achievement of sales targets, whilst ensuring good customer outcomes. Key responsibilities will include:

  • Working closely with the Regional Director to develop and implement a sales’ strategy for their respective region and target market through the management of key client and intermediary relationships.
  • Identifying and developing sales opportunities from new to Bank customers and brokers, generating sales whilst meeting all regulatory and compliance requirements, ensuring the correct customer outcomes are continually achieved.
  • Promoting, identifying, qualifying and passing on leads to other sales teams, acting as an Ambassadors of the bank at all times
  • Ensuring all paperwork is obtained, facts declared and all due diligence is completed in line with Bank requirements, before submitting quality applications to Credit to support new proposals.
  • Working closely with both the Sales and Operations Team to effectively onboard and drawdown deals for new to Bank clients, retaining overall responsibility for all conditions for a loan until drawdown has occurred.
  • Establishing and maintaining effective and respectful communication links with all relevant departments, and other bank staff to identify all sales opportunities, increased areas of risk or process improvements.
  • Maintaining accurate records of all sales and annual review activity and preparing regular forecasts to enable effective forward planning.
  • Encouraging enrolment of new customers in customer satisfaction surveys to identify scope for improvements in product quality and service delivery.
  • Maintaining a high level of market awareness, monitoring the sales performance of competitors to ensure that the Bank maintains and develops its competitive position, identifying opportunities for new products or product enhancement as appropriate

Our ideal candidate for the Business Development Manager opportunity:

  • Has a proven track record of success in business development and sales, preferably in Financial Services, Banking or a related field
  • Has experience of leading a team and developing individuals to maximise their performance
  • Has a good understanding of the relevant rules under the Financial Services Acts as part of an overall high level of financial and commercial awareness, including knowledge of Credit Analysis and an understanding of Conduct Risk and Consumer Duty requirements.
  • Impressive record of achieving targets
  • Excellent sales, interpersonal, communication, time management, planning and organisational skills
  • An appropriate knowledge and experience of sales and marketing

If you’re interested in the Business Development Manager opportunity, you’re based in or can commute to the East Midlands and you have the skills and experience we’re looking for, please apply with an updated CV today.

Claims Handler

Kind Consultancy is working with a well established specialist insurance firm which is currently seeking a Claims Handler to join their Manchester offices in a full-time, permanent role paying up to £28,000.

Key responsibilities of the Claims Handler will include:

  • Carrying out insurance claim reviews
  • Liaising with clients and ensuring all insurance decisions are made in a timely and efficient manner
  • Monitoring claims progress and working with intermediary’s Liability Consultants to get the best claims outcomes for clients and the firm
  • Reviewing and responding to requests for an insurance contribution to settlement from the Intermediary’s Litigation Consultants, to assist them in their negotiations.
  • Understanding how to assess all claims information and apply a reserve in line with the reserving methodology.
  • Ensuring the clients are treated fairly and receive excellent service in accordance with industry and company guidelines
  • Accurately recording all claims-related intelligence

Our ideal candidate for the Claims Handler opportunity:

  • Has at least 12 months of experience working in a claims environment
  • Has a good work ethic and is well organised, with the ability to effectively prioritise their own work
  • Has good people skills and the ability to have difficult conversations with customers in a professional manner
  • Is a strong communicator, able to work well with internal and external stakeholders

If you’re interested in the Claims Handler opportunity and you have the skills and experience we’re looking for, please apply with an updated CV today.

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