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Telephone BDM – Bridging

Kind Consultancy is working with an already succesful and still growing alternative Financial Services business which is currently seeking multiple Telephone BDMs to join their Hertfordshire office in a full-time, permanent role paying up to £45,000 dependent on experience.

The Telephone BDM will be responsible for creating, managing and developing relationships through proactive telephone contact with intermediaries within an allocated region, promoting the organisation’s Bridging Finance products, with key activities including:

  • Creating, managing and developing relationships with introducers to achieve new business targets.
  • Maintaining expert knowledge of the firm’s Bridging products, criteria, process and USPs in order to to assess enquiries, produce terms and progress these into applications within SLA’s.
  • Collaborating with regional field BDMs to manage intermediaries within the designated region in order to maximise sales opportunities.
  • Speaking to introducers and handling new business enquiries.
  • Ensuring that any reports and the CRM system is kept up to date, accurately recording all discussions and activities.
  • Proactivity calling new, existing and lapsed intermediaries to engage them with the firm’s Bridging products
  • Carrying out thorough fact-finds with intermediaries to asses the size of each opportunity and identify appropriate firms to work in collaborating with the field BDM
  • Booking video calls with intermediaries to present the organisation’s Bridging proposition and USPs
  • Assessing enquiries via telephone and email, identifying sales opportunities and developing expertise in deal structuring in order to produce terms and quotes.
  • Following up on terms issued within SLA in order to progress them into applications, handling objections in order to win the deal
  • Making introductions to new firms registering with the business and ensuring they are aware of key contacts for enquiries and support in their region
  • Keeping intermediaries informed on changes to Bridging products, including but not limited to criteria, pricing and processes

For the Bridging Telephone BDM opportunity, we’re looking for candidates who:

  • Must have excellent knowledge of bridging finance, including the current marketplace
  • Have previous sales experience
  • Display excellent communication skills and professional telephone manner, including listening and influencing skills
  • Have a track record of successfully building lasting working relationships
  • Demonstrate the confidence to pursue leads and use sales techniques to overcome objections.
  • Are IT literate, confident users of Outlook, Word, Excel and PowerPoint
  • Display consistently strong attention to detail
  • Are analytically minded, able to present complex information in a clear, relevant manner
  • Are enthusiastic, pro-active team players

If you have the necessary skills, knowledge and experience, are based in or can commute to Hertfordshire, and are interested in the Telephone Bridging BDM role, please apply with an updated CV today.

Compliance Coordinator

Kind Consultancy is working with a Consumer Credit business that is currently seeking a Compliance Coordinator to join them in a full-time permanent role paying £30,000 to £35,000 dependent on experience and based in the organisation’s North Northamptonshire offices.

The Compliance Coordinator will work with the Compliance Manager to deliver the key elements of compliance assurance, with responsibilities including:

  • Assisting with implementation and review of policies, procedures, and processes necessary to maintain a robust culture of compliance.
  • Ensuring that enterprise-wide initiatives are undertaken with consideration of all applicable regulatory requirements, with a particular focus on Financial Conduct Authority Consumer Credit obligations and Data Protection.
  • Maintaining the Financial Services and Data Protection policies and procedure documents in line with all regulatory and business requirements.
  • Conducting compliance-related activities necessary to maintain authorisation to conduct Consumer Credit business activities in the UK.
  • Providing management information on assurance findings and associated remediation plans on a regular basis to the management team and key stakeholders to keep them informed of the operation, progress, and effectiveness of the compliance monitoring plan.
  • Assisting in the delivery of compliance regulatory training programme, including appropriate introductory training for new staff as well as ongoing training for all employees and managers.
  • Monitoring the performance of the compliance assurance programme and recommending appropriate steps to improve its ongoing effectiveness.
  • Recommending corrective action plans for resolution of any problematic issues.
  • Assisting with, and where required, managing compliance projects (as part of the overall Compliance Monitoring Plan).
  • Developing and maintaining effective relationships with internal stakeholders, all appropriate regulatory bodies and other relevant third parties (e.g. external advisors).
  • Collaborating with other departments such as legal, credit, portfolio management and customer service to investigate and resolve compliance issues as they arise. Ensuring consistent and timely handling of regulatory issues.

Our ideal candidate for the Compliance Coordinator role:

  • Has experience of Quality Assurance, Complaints and Customer Service work within Financial Services – preferably in a Consumer Credit environment
  • Having experience of working as part of a Compliance function within Financial Services or experience of working within an FCA approved Consumer Credit firm would be highly desirable, as would an awareness of key FCA topics such as customer vulnerability, consumer duty requirements and SYSC requirements.
  • Has excellent written and verbal communication skills and strong IT skills including Microsoft Office
  • Has well-developed project management and organisational skills.
  • Enjoys travel and is willing to regularly visit sites across the UK

If you’re interested in the Compliance Coordinator position and you have the skills and experience we’re looking for, please apply with an updated CV today.

Mortgage Underwriter

Kind Consultancy is working with a well-established, long succesful Retail Financial Services organisation which is currently seeking a Mortgage Underwriter to join them in a full-time, permanent role with a hybrid work model based out of their Lancashire office, paying up to £35,000.

With a focus on providing an efficient, professional underwriting service to customers and intermediaries, key responsibilities of the Mortgage Underwriter will include:

  • Processing mortgage Decision in Principle (DIP) requests from intermediaries within SLA.
  • Processing mortgage applications on the organisation’s software system and completing all procedural administrative documentation efficiently liaising with the customer during the application process.
  • Maintaining accurate records and notes throughout all stages of the mortgage application.
  • Approving mortgage applications (direct and introduced) within specified limits in accordance with the Lending Policy.
  • Considering mortgage applications outside standard lending policy where a justifiable business reason exist.
  • Presenting out of criteria cases to the Credit Risk Committee with appropriate recommendations and rationale.
  • Maintaining professional business relationships with BDMs, mortgage introducers and external contacts, providing information and guidance when required.
  • Maintaining knowledge and complying with all legal responsibilities and codes of conduct to which the business must comply with i.e. Vulnerable Customers, AML, MCOB, DPA, FCA etc.
  • Meeting all requirements of the Training & Competence scheme.
  • Dealing with customer dissatisfaction and complaints as required.
  • Identifying opportunities for continuous improvement of products, policy, processes and procedures

Our ideal candidate for the Mortgage Underwriter opportunity:

  • Must hold 5 GCSEs at Grade C or above including Maths and English or equivalent.
  • Has excellent communication skills both written and verbal.
  • Is experienced in the use of Microsoft packages and is a confident user of Word and Excel.
  • Is able to independently manage multiple tasks
  • Demonstrates consistently strong attention to detail

If you’re interested in the Mortgage Underwriter opportunity and you have the skills, knowledge and qualifications we’re looking for, please apply with an updated CV today.

Broker BDM – Commercial Mortgages – Home Counties

Kind Consultancy is working with a fast-growing specialist Financial Services business which is currently seeking a Broker Business Development Manager to join them in a permanent, full time, remote role focussing on Commercial Mortgages in the Home Counties region and Cambridgeshire, with a starting salary up £75,000 + commission and a £6,000 car allowance.

The Broker BDM will support the organisation’s Introducer strategy, providing a professional relationship management service to commercial finance brokers, prospective customers and existing customers providing an exemplary level of service and maximising value, with key responsibilities including:

  • Building and relationship managing a portfolio of commercial finance Introducers in the Home Counties and Cambridgeshire, with responsibility for day-to-day management of the relationships.
  • Reviewing, encouraging, managing, and progressing applications from Introducers from initial enquiry through to completion.
  • Ensuring excellent customer service for Introducers, prospective customers, and customers.
  • Supporting lending applications in line with the business’s Credit Policy and Credit Appetite.
  • Establishing and actively managing objectives and a personal development plan.
  • Delivering the territory’s Business Plan and targeted lending volumes.

Our ideal candidate for the Broker BDM – Commercial Mortgages opportunity:

  • Has excellent interpersonal and communication skills
  • Has extensive experience of analysing business fundamentals and financial account to understand the underlying cashflows of a business.
  • Has a substantial background in Business development work within the commercial mortgage broker market and commercial property lending.
  • Has good knowledge of the commercial finance Introducer market, commercial property lending and banking products associated with SME businesses.
  • Is able to work with Introducers and customers to structure new commercial mortgage lending proposals and write credit applications.
  • Has a proven track record in providing excellent customer service and in generating lending income opportunities whilst effectively managing credit risk.
  • Demonstrates a strong understanding of SME banking and lending across commercial asset classes.

If you have the necessary skills, knowledge and experience and are interested in the Broker BDM – Commercial Mortgages opportunity, please apply with an updated CV today.

Senior Compliance Manager

Kind Consultancy is working with a growing FinTech business which is currently seeking a Senior Compliance Manager to join them in a full-time, permanent role paying circa £70,000 with a hybrid work model based out of their London offices.

The Senior Compliance Manager will provide high-quality guidance across the business on regulatory and compliance matters, with key responsibilities including:

  • Delivering accurate advice on regulatory manners in a timely manner, including FCA Handbook requirements
  • Maintaining up to date knowledge of regulatory and industry developments and advising the senior team on the necessary actions ahead of regulatory change etc
  • Participating in key business projects, providing Compliance input
  • Making sure that the Compliance Manual and all relevant policies and procedures are kept up to date
  • Supporting colleagues through Compliance Investigations or Reviews
  • Where required by the Head of Compliance, liaising with the FCA and responding to regulatory information requests.
  • Contributing to a strong, positive Compliance culture by building good working relationships across the business

Our ideal candidate for the Senior Compliance Manager opportunity:

  • Has 3+ years of experience in Compliance roles within Financial Services – ideally with FinTech exposure
  • Demonstrates in-depth knowledge of the UK regulatory environment, including all relevant FCA Handbooks
  • Is an excellent communicator in writing and speech, able to quickly build lasting working relationships and to translate complex Compliance topics for a variety of audiences
  • Has a track record of successfully interpreting and applying new regulations for a Financial Services business
  • Is analytically minded and highly organised with exceptional attention to detail.
  • Is highly motivated, with a desire to drive business-wide improvement and create a positive Compliance culture.

If you’re interested in the Senior Compliance Manager opportunity and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

Head of Financial Crime

Kind Consultancy is working with a growing FinTech business which is currently seeking a Head of Financial Crime to join them in a full-time, permanent role paying circa £100,000 with a hybrid work model based out of their London offices.

Leading the Financial Crime team, the Head of Financial Crime will hold overall responsibility for the implementation and execution of the organisation’s Financial Crime framework, including AML, CTF, Sanction Compliance, Fraud Standards, CDD, KYC and ABC, with key activities including:

  • Providing input to policies and suggesting policy enhancements, identifying MI reporting requirements for critical Financial Crime metrics to continuously build on the organisation’s Financial Crime defence position within the 1st line
  • Developing and maintaining key risk indicators to support the firm’s Financial Crime risk appetite, working with 2nd line to operationalise the risk appetite monitoring and reporting on compliance.
  • Holding responsibility for Financial Crime Data requirements and needs, ensuring a list of key data fields essential to Financial Crime processes are collated and maintained
  • Providing input and guidance to the 1st line business units for the Financial Crime Business Wide Risk Assessment
  • Creating and executing industry standard quality assurance frameworks to regularly assess the organisation’s position on Financial Crime
  • Writing professional briefings and papers to governance committees at Executive and Board level with the firm’s current state of play and providing clear plans to further enhance Financial Crime Operations
  • Working closely with the MLRO, providing status updates and briefing progress on new regulatory developments and Financial Crime enhancements.
  • Holding line management responsibility for the Financial Crime team, responsible for their performance delivery and performance management and development, providing coaching and continuous improvements with overall accountability on the delivery outputs in Financial Crime projects or workstreams.
  • Taking a leading role in driving change and innovation for Financial Crime projects and regulatory changes now and in the future, understanding FCA requirements and expectations within Financial Crime
  • Overseeing the reporting and investigation of suspicious activity reporting liaising with the MLRO

Our ideal candidate for the Head of Financial Crime opportunity:

  • Must hold a recognised Financial Crime qualification, holding other Banking qualifications would also be beneficial
  • Has in-depth operational knowledge of bank processes and key regulatory/legal issues
  • Possesses substantial knowledge of banking technology, payment systems and processes, telephony etc
  • Has extensive experience of leading and delivering SME Financial Crime teams and frameworks including compliance requirements and expectations (ideally within commercial banking)
  • Has extensive people leadership experience and presentation, analytical and communication skills
  • Is highly numerate and an analytical thinker

If you’re interested in the Head of Financial Crime position and you have the necessary skills and qualifications, please submit an updated CV today.

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A specialist recruitment and executive search firm specialising in interim and permanent Governance, Risk, Compliance, Complaints, Financial Crime and Change & Transformation roles across Financial Services

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Registered Address: Kind Consultancy Ltd – St. James House St. James Square CHELTENHAM Gloucestershire, England GL50 3PR

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