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In a new statement published this morning, the FCA shared some of the considerations they are currently assessing for a “possible” Motor Finance Consumer Redress Scheme if the Supreme Court judgement concerning discretionary commission arrangements finds in favour of the effected consumers. Recap: What’s happening with DCAs? Prior to the 2021 ban on the practice, […]
Kind Consultancy had a strong pre-existing relationship with a small but well-established challenger bank who were embarking on a growth journey. They brough their plans to us exclusively and asked for help building out and strengthening their Financial Crime department. We put together a designated team who had the relevant knowledge and network, who met […]
A large UK Retail Bank reached out to Kind via their RPO, who we had a good working relationship with. The client expressed a need for volume support on a business critical project, utilising our Kind Agile Solutions offering to get the talent they needed in place fast. As this project involved multiple business areas, […]
A recent survey shows that 76% of Financial Services business leaders in the UK are expecting Financial Crime to rise over the next 12 months. The study by consulting firm Kroll asked CEOs, Chief Compliance Officers, Chief Risk Officers and senior legal role holders within Financial Services firms if they expected Financial Crime to increase […]
The Economic Crime and Corporate Transparency Act (ECCTA) first came into effect in March 2023 and it marked a significant moment in the UK’s work to tackle Financial Crime, including Money Laundering and Fraud, with a focus on increasing corporate transparency. The act requires companies to provide clearer and more accessible information regarding their ownership […]
The nights are long and cold, the decorations are up, carols are in the air – yes, it’s once again the time of year when we like to step back and take a look at what Kind Consultancy have achieved over the last 12 months. It’s been a real whirlwind year for us and it […]
BAU Complaints (Business As Usual Complaints) make up the majority of complaints for many organisations. When they build up or suddenly increase in quantity, managing the situation is crucial. Kind Agile Solutions is built for situations like this – as shown in the following Case Study. A major Financial Services client was experiencing a backlog […]
Volume Quality Complaints present a unique challenge to Financial Services firms. It’s important to resolve complaints quickly, but they need to be handled by knowledgeable and experienced Complaints professionals to avoid creating further conflict with customers and potential regulatory involvement. In this Case Study we look at how one Motor Finance firm used Kind Consultancy […]
Research overwhelmingly shows that climate change is causing more frequent extreme weather events, and is making those events more severe. This year has seen periods of extreme rainfall, heatwaves, droughts and wildfires, all happening more frequently and intensely than in previous decades. Just this month there has been torrential rain in parts of Spain, two […]
Last month the FCA published their Annual Report and Accounts for the 2023 – 2024 Financial Year. That report included the statistic that the previous year had seen their highest ever number of Financial Crime charges in one year, a long with a number of prosecutions, freezing orders and fines for businesses with “serious financial […]
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