Service Delivery Managers

In order to keep pace with onboarding multiple new customer firms, a large record management organisation needed to hire 3 Service Delivery Managers in a tight timeframe. They contacted Kind Consultancy and briefed Kind’s Change & Transformation recruitment specialist, who compiled a shortlist of 10 candidates.

Our client had identified 3 key questions that were very important to the role, and wanted to ensure all prospective candidates had engaged with these questions before they were brought to interview. Kind’s Change & Transformation recruitment specialist pre-interviewed all of the shortlisted Service Delivery Managers on video, recording their responses to the client’s set questions. The recordings, along with CVs and profiles, were sent to the client, who used these to select 6 candidates to take forward to an in-person face-to-face interview.

Thanks to this technologically assisted approach to accelerating the interview process, all 3 roles were filled within 2 weeks of taking the initial brief, with 3 of our candidates being offered and accepting very shortly after their second interviews.

Kind Consultancy always tailors our approach for each individual project and each individual client. If you have non-standard pre-screening requirements, or would like Kind’s input in designing a bespoke interview process, Kind Consultancy can help.

For a confidential conversation about your Service Delivery Manager resource needs, contact us via our web-form today, or if you’re a Service Delivery Manager looking for your next opportunity, follow Kind Consultancy on LinkedIn where we post all of our new job opportunities first.