Entries by admin@kindconsult

Customer First Compliance – Consumer Duty & Vulnerability

In the last few weeks, we’ve seen news of HSBC being fined over £6 million by the FCA for “failures in its treatment of customers who were in arrears or experiencing financial difficulty”. The group informed the regulator in 2018 that they had identified issues with their handling of customers in financial difficulty – specifically […]

Moving More for Mental Health + Industry News

If you’re a regular visitor to the Kind Consultancy LinkedIn page, you’ve probably already seen that this week is Mental Health Awareness week in the UK and for this year the theme chosen by the Mental Health Foundation is “Moving More for Our Mental Health”. We’ve been highlighting the ways in which members of the […]

Consumer Duty: The Closed Book Deadline and Beyond

The messaging from the FCA has been consistent from the start – Consumer Duty is not a “one and done” box to tick, it’s ongoing, it should be part of the fabric of all customer-facing work a Financial Services trim does. From last July, there has been one exemption – closed book products, with the […]

Focus On Financial Crime

Earlier this month the FCA issued a Dear CEO letter arising from a number of recent assessments of how well Annex 1 firms are complying with Financial Crime regulations. “Annex 1” refers to a group of businesses who engage in activities that require them to be supervised by the FCA specifically in relation to the […]

Discretionary Commission Arrangements: Key Preparations

What’s Happening With DCA’s in 2024? Motor Finance compliance developments rarely make the mainstream press. When they do – you know something big is going on. What’s happening with the FCA and Discretionary Commission Arrangements in 2024? Are we about to see the biggest complaints landscape upheaval since PPI? Here’s everything you need to know. […]

DCA: Discretionary Commission Arrangements FAQ

Following the recent announcement from the FCA in relation to DCAs (Discretionary Commission Arrangements) and ahead of tomorrow’s ‘Temporary changes to handling rules for motor finance’ Webinar, Kind’s Selena Tye thought the following Frequently Asked Questions may come in handy. Q: Our firm never did DCA’s, therefore we do not need to act, do we? A: Firms […]

Kind Consultancy’s 2023 Year in Review

One of the great things about working at Kind is that we never really have a huge amount of downtime. It’s never quiet, and never boring. The downside of keeping up that year-round momentum is that it can be tricky to remember to take a step back and look at what we’ve achieved – and […]

Kind Consultancy nominated for “Lichfield Small Business of the Year”

We’re very proud to announce that we have been shortlisted for the “Lichfield Small Business of the Year” award at the 2024 Royal Sutton Coldfield, Lichfield & Tamworth and Cannock Chase Chamber of Commerce Awards. We’ve had a fantastic year and it’s great to be recognised like this – we’ll see you all at the awards show in […]

Leaving the Comfort Zone

When it comes to getting out of your comfort zone, it doesn’t get much more literal than throwing yourself out of a small aeroplane flying at 14,000 feet. Last weekend, that’s exactly what I did. Presented with the opportunity to skydive for a good cause, I decided this might be my best chance to try […]

Get in touch