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Kind Consultancy was selected by one of the Financial Ombudsman Service’s recruitment partners to assist in the supply of a large number of Complaints Investigators for two major projects. The project carried very specific requirements on the knowledge and experience candidates needed to have. We had previously run multiple campaigns for large scale complaints projects […]
On the first of January 2027, new requirements for complaints reporting will come into effect, with the addition of two new data fields in the complaints return relating to vulnerability. These new reporting requirements are: 1. Complaints Made by Vulnerable Customers Businesses will need to report the total number of complaints received from customers who […]
n this edition of the Kind Consultancy Newsletter, I want to take a look at some of the big topics that have been on the minds of many of the senior Compliance professionals that I’ve recently had conversations with. Together, they give us a good sense of the current regulatory landscape. Emerging Regulatory Expectations Around […]
Should I work with Kind Consultancy for Financial Services recruitment? Kind Consultancy is a specialist recruitment and executive search consultancy focussing exclusively on Financial Services and Banking clients, with specific expertise in Governance, Risk, Compliance, Complaints and Financial Crime roles. If you’re hiring in GRC related positions within FS, Kind Consultancy are ready to help. […]
Edit your CV for the role. A company posting a job is looking to solve a problem, so highlight and edit your experience to show how you can help with that specific problem. Cut down the descriptions of your less relevant roles. Make it clear where and when you’ve gained the specific experience and skills […]
Thorough interview preparation separates good candidates from great candidates. If you’re interviewing for a position where the other applicants all have similar skills and experience, standing out in the job interview will be the deciding factor in who lands the role. Kind Consultancy recommends the 3 Rs approach to job interview preparation – 1. Research. […]
Last week the FCA published details of the Motor Finance Redress Scheme – and lenders need to act now. The scheme is estimated to cover over 12 million discretionary commission arrangements which were not properly disclosed to customers. The redress programme is divided into Scheme 1 covering agreements made from April 2007 to March 2014 […]
According to research by the FCA and the Bank of England, 75% of Financial Services firms in the UK are already using Artificial Intelligence in some capacity, with another 10% planning to begin doing so in the near future. This is a field of rapidly changing technology, with the potential to significantly alter the industry. […]
It’s that time of year again – temperatures are down, the tinsel is up, and I’m looking back over a great 12 months at Kind Consultancy. Big Changes In March we moved across Lichfield into the state-of-the art new Shire House offices and we were immediately made to feel completely at home. I love it […]
How can I prepare for a job interview? In recent weeks my colleagues have written articles looking at how to get the most from the job application process and how to stand out as a candidate. If you’ve successfully made it to the interview stage, how can you prepare for a job interview, giving yourself […]
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