Entries by admin@kindconsult

Discretionary Commission Arrangements: Key Preparations

What’s Happening With DCA’s in 2024? Motor Finance compliance developments rarely make the mainstream press. When they do – you know something big is going on. What’s happening with the FCA and Discretionary Commission Arrangements in 2024? Are we about to see the biggest complaints landscape upheaval since PPI? Here’s everything you need to know. […]

DCA: Discretionary Commission Arrangements FAQ

Following the recent announcement from the FCA in relation to DCAs (Discretionary Commission Arrangements) and ahead of tomorrow’s ‘Temporary changes to handling rules for motor finance’ Webinar, Kind’s Selena Tye thought the following Frequently Asked Questions may come in handy. Q: Our firm never did DCA’s, therefore we do not need to act, do we? A: Firms […]

Kind Consultancy’s 2023 Year in Review

One of the great things about working at Kind is that we never really have a huge amount of downtime. It’s never quiet, and never boring. The downside of keeping up that year-round momentum is that it can be tricky to remember to take a step back and look at what we’ve achieved – and […]

Kind Consultancy nominated for “Lichfield Small Business of the Year”

We’re very proud to announce that we have been shortlisted for the “Lichfield Small Business of the Year” award at the 2024 Royal Sutton Coldfield, Lichfield & Tamworth and Cannock Chase Chamber of Commerce Awards. We’ve had a fantastic year and it’s great to be recognised like this – we’ll see you all at the awards show in […]

Leaving the Comfort Zone

When it comes to getting out of your comfort zone, it doesn’t get much more literal than throwing yourself out of a small aeroplane flying at 14,000 feet. Last weekend, that’s exactly what I did. Presented with the opportunity to skydive for a good cause, I decided this might be my best chance to try […]

Are You Equipped to Tackle APP Fraud Scams?

What is an APP Scam? Get ready to start hearing a lot more about APP (“Authorised Push Payment”) scams. APP is a type of fraud where someone is tricked into sending a payment to the account of a criminal. The UK government’s policy paper on APP last year said that these scams “have increased both […]

Consumer Duty: The Next Steps

We’re now three months on from the new Consumer Duty coming into effect in relation to new and existing products and I think this is a good moment to take stock. At the beginning of this month, the FCA’s Director of Cross Cutting Policy and Strategy gave a speech on Consumer Duty, in which she […]

Motor Finance

Motor Finance firms have become a core part of Kind Consultancy’s client-base over the years, and is one area within UK Financial Services that has really benefited from our Kind Agile Solutions contract recruitment offering, especially as the sector has faced more and more attention from regulators. Read on for a Case Study looking at […]

International Bank

International banks can also benefit from our expert recruitment specialists. Kind Consultancy can help with Financial Crime resource needs for Financial Services organisations of any size, scope and locations. In this Case Study, learn how one international organisation benefited from our services. Kind Consultancy worked with an international bank who had suffered a serious and […]

Volume Quality Complaints

Volume Quality Complaints present a unique challenge to Financial Services firms. It’s important to resolve complaints quickly, but they need to be handled by knowledgeable and experienced Complaints professionals to avoid creating further conflict with customers and potential regulatory involvement. In this Case Study we look at how one Motor Finance firm used Kind Consultancy […]

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