IT Change & Transformation Team : Case Study

1 November 2023

IT Change & Transformation Team – Case Study

An IT Change & Transformation Team is vital for any successful technology change project. In this case study we take a look at a global automotive organisation with no UK IT presence who contacted Kind’s Change & Transformation recruitment specialist looking to substantially expand their Global Project division with a UK team.

The Situation

After the business reached out to us, our specialist took weekly conference calls with the Global Project team to discuss their plans for the UK branch of the business. On these calls they dug in to all of the relevant role profiles in detail and examined past successes and barriers the client had faced in establishing new national teams. They needed a Head of IT, a Solution Architect, a Data Architect and 2 Business Analysts to create the new division in Britain. Working together, we developed a 3 month recruitment plan to embed the full team, starting with the Head of IT.

Our Solution

Using their extensive pre-existing network and knowledge of the best Change & Transformation and IT Project professionals in the UK, our specialist handled all aspects of the recruitment process. They confidentially approached Heads of IT working at comparable and competing businesses, identifying those who were open to a new challenge and selecting the very best of these to put forward to the client.

The firm interviewed 3 of these, and selected one to make an offer to, which was immediately accepted. With the Head Of in place, they were then able to work closely with our specialist as they filled all of the remaining 4 roles. The whole project was completed within the agreed timeframe and Kind’s work was highly commended by the client. The team were extremely effective, smoothly integrating the new UK division into the wider business and global operations

Find out more about Kind’s work on Change & Transformation recruitment here, and read more Case Studies featuring Change & Transformation projects here.

Senior Programme Manager

1 November 2023

A telecommunications client came to Kind Consultancy with a need to recruit a Senior Programme Manager. The client had initially attempted to fill the role both on their own and utilising and external agency but had struggled to find good candidates.

Kind Consultancy’s Change & Transformation Specialist was brought in after a series of failed interviews to scope what was lacking from the previously shortlisted Senior Programme Manager candidates.

Kind then conducted a fresh head-hunting search, selecting the very best Senior Programme Managers from our existing network, making confidential approaches to best-in-field passive candidates, building a new shortlist of 5 Senior Programme Managers from a range of industries.

All 5 were interviewed by the client, with 3 taken forward to a face-to-face second stage. 2 of these then progressed to a final interview with senior management, with one being offered and accepting the position.

The client credited Kind’s Change & Transformation specialist with delivering a diverse selection of clients from outside the pool that their internal team had considered, and the recruitment project was completed within a pre-agreed timescale of 6 weeks.

Kind Consultancy always harness a Mixed Methodology approach to all of our search projects – incorporating job board searches and advertisement, but also including true headhunts, approaching those professionals who are already fulfilling similar roles with competitors, securing buy-in before disclosing the client. This often allows us to access game-changing top-tier talent that would never be accessible through standard hiring procedures.

We tailor our work for every client – if you’ve had difficulty finding the right Senior Programme Manager, or you’re just beginning the search and want to find out how Kind Consultancy could work with you, contact us today for conversation via the form on our website – or if you work in the Programme Management and want to be kept up to date on any relevant job opportunities, follow us on LinkedIn to hear about all of our roles first.

Service Delivery Managers

1 November 2023

In order to keep pace with onboarding multiple new customer firms, a large record management organisation needed to hire 3 Service Delivery Managers in a tight timeframe. They contacted Kind Consultancy and briefed Kind’s Change & Transformation recruitment specialist, who compiled a shortlist of 10 candidates.

Our client had identified 3 key questions that were very important to the role, and wanted to ensure all prospective candidates had engaged with these questions before they were brought to interview. Kind’s Change & Transformation recruitment specialist pre-interviewed all of the shortlisted Service Delivery Managers on video, recording their responses to the client’s set questions. The recordings, along with CVs and profiles, were sent to the client, who used these to select 6 candidates to take forward to an in-person face-to-face interview.

Thanks to this technologically assisted approach to accelerating the interview process, all 3 roles were filled within 2 weeks of taking the initial brief, with 3 of our candidates being offered and accepting very shortly after their second interviews.

Kind Consultancy always tailors our approach for each individual project and each individual client. If you have non-standard pre-screening requirements, or would like Kind’s input in designing a bespoke interview process, Kind Consultancy can help.

For a confidential conversation about your Service Delivery Manager resource needs, contact us via our web-form today, or if you’re a Service Delivery Manager looking for your next opportunity, follow Kind Consultancy on LinkedIn where we post all of our new job opportunities first.